All Star Honda Abilene

Courtney Jones is the greatest!!! Courtney Jones was so helpful and did a wonderful job at making sure i drove off with my dream car!!thank u so very much Courtney!!! Courtney Jones was so helpful and did a wonderful job at making sure i drove off with my dream car!!thank u so very much Courtney!!! More

Courtney jones rocks!!! Courtney Jones dos a fantastical job of helping me and my mother in to the car she has been wanting and she is so excited!!! Courtney jones needs a bi Courtney Jones dos a fantastical job of helping me and my mother in to the car she has been wanting and she is so excited!!! Courtney jones needs a big raise she deserves it More

It's the little things that add up! I was seriously looking to purchase a different car brand when my husband suggested i look at Honda of Abilene. So glad I did! Right from the start I was seriously looking to purchase a different car brand when my husband suggested i look at Honda of Abilene. So glad I did! Right from the start Chris Williams took me through the Honda experience one small step at a time, listened to my needs and expectations. Chris pointed out each detail large and small to the awesomeness of the Honda car. Before I left the dealership I had made my decision. I knew the Honda was the right car for me. Chris is pleasant, patient and professional. The entire crew was a pleasure to do business with. Thanks Chris, Shan, Keith and Mike! More

Wow thanks Honda! I am very happy with my experience with Honda! Scott Hewitt was who helped me find my dream car. He listened to what I was looking for and what I coul I am very happy with my experience with Honda! Scott Hewitt was who helped me find my dream car. He listened to what I was looking for and what I could afford and found the perfect car. Could not be any happier with my experience with Honda! More

Awesome Steve Burgh is this family's "go to" salesman. He has assisted us with 3 purchases and has made the paperwork portion of the process pain free. He a Steve Burgh is this family's "go to" salesman. He has assisted us with 3 purchases and has made the paperwork portion of the process pain free. He also takes the time to ensure that all questions have been answered and follows up after to make sure we are satisfied with our vehicle. In a nutshell, he provides exemplary customer service. More

Excellent customer service We spent about a year looking for a vehicle big enough for our family, but cheap on gas we travel a lot. When my husband was hurt at work it left us l We spent about a year looking for a vehicle big enough for our family, but cheap on gas we travel a lot. When my husband was hurt at work it left us lost. However Honda had our expectations and well being at heart. It took nearly a year to get to where we could buy a car. We immediately went back to Honda our personal representatives was very exceptional. I called her told her want I was looking for and she offered to bring us the vehicles to see, we were out of a car due to a wreck. She pulled three midsize cars and vans went over everything with us and let us decide she never pushed us in to a vehicle we didn't want. We ended loving the new 2015 Dodge Journey. Well it was used slightly but not very long. So new to us. I will continue to purchase our vehicles from Honda of Abilene. They are professional and very helpful. Thank you Patsy at Honda of Abilene..... Plus they sent us a box of the most delicious cookies from the General Manager which no one has ever done at any car lot ever. Thank you so very very much. More

Thanks Chris Williams and Honda of Abilene! Chris Williams helped my family find the perfect vehical for our needs! Special thanks for making our investment in a new vehical go so smooth! We en Chris Williams helped my family find the perfect vehical for our needs! Special thanks for making our investment in a new vehical go so smooth! We enjoyed our time at Honda of Abilene! And we'll be sending our friends and family your way! Thanks again for all the work you've done to assist my family! More

Worst Car Buying Experience Ever I'm a AAA customer so we get guaranteed dealer pricing on cars. I was supposed to meet with the certified AAA specialist who was Steve Burgh. He was v I'm a AAA customer so we get guaranteed dealer pricing on cars. I was supposed to meet with the certified AAA specialist who was Steve Burgh. He was very polite and professional so i was 100% sure that I'd chosen the right dealership for me. I never could have been more wrong. I met Steve whoncame out ver professionally dressed and told me he was still with a client and he didn't want me to have to wait. Very friendly bubbly upbeat personality absolutely loved him. Since he was busy and another manager was free he handed me off to her. I thought my experience with her would be just as great. She was hands down the worst sales person and human being I've ever encountered in my 30 years of life. Tanna Astleford tried to put me into EVERY car EXCEPT the car I asked for. I told her what I wanted and she did the COMPLETE opposite of that. She told me i got approved for a certain car so I believed her. But something didn't feel right so I told her I was going to shop around. I asked her not to run my credit until after I returned because I was certain with my income i could get a better car. So I went to Mcgavock Nissan of Abilene and low and behold they had me approved for a much better more high end car. As they drafted the sales contacted my amazing sales man Mike Evans came back and said Tanna Astleford had shotgunned me. Now to anyone who doesn't know what that means it means she ran my credit application (which I asked her to hold) to every bank in America for the LOWEST LOAN possible. Which for 6 months automatically bans you from getting a car anywhere else. She basically got mad that I wanted to pursue other options and made it impossible to do so. At first I thought maybe it was an accident so I called and asked to speak with her. A gentleman picked the phone up with an attitude and said she was gone for the day then released the call ( it was near closing time) I called back and he answered with an even bigger attitude and asked "what do you want" I've been in customer service for 22 years never in my 22 years have I spoken to ot been spoken to the way I was at this dealership all because I wanted to weigh my options and make the best decision possible financially for me. Needless to say at that point I knew it was intentional. Yet and still I was willing to buy a car from them since they were AAA approved. So finally Tanna called me back (very chipper thinkinninwas calling about the cheap unattractive OVERPRICED vehicle she wanted to put me in even though it wasn't what I wanted.) So I simply told her is gone to a different dealership and asked for a specific car and they got me approved. I told her that whomever ran my credit aot gunned me and I wasn't sure if it was intentional or not BUT that if they could work the same deal out the other dealership had I'd purchase with her. Thinking like a normal sales person would (higher car higher commission) I felt it was a great deal for us all. Boy was I wrong. She began belittling and berating me telling me she didn't have to put me into anything (can't curse which she did do) & that I was going to take what she gave me or not have a car at all because she knew for a fact that I couldn't et a vehicle anywhere else for 6 months. Which let me know shenknee exactly what she was doing. Exactly what the outcome would be on me as the customer and she simply didn't care. Then I asked her why she was hostile when all I wanted was a car of my choosing and she told me she didn't care how much I made I'd need get a car in this town if it was up to her. Laughed and said congrats on the car u got approved for but no bankmwill touch for 6 months and hung up in my face. I attempted to call back several times and they just ignored my calls, or answered and didn't speak, or screamed at me so I finally stopped attempting. I don't even want a car I'm currently walking orncatchin the bus everywhere info because if this is how I'll be treated when I'm expected to pay thousands of dollars out for a vehicle of my choosing then I don't need one. I am new to Abilene and I must say this experience alone has me ready to be transferred back to Dallas because Steve was the only helpful person in this situation I wish I'd gotten to deal with him instead because if I did indont think idneven be writing this review at 5 am in the morning. But this has disturbed my spirit sonmuch that I haven't slept or ate regularly since. More

2015 HONDA CIVIC-great customer service! Chris Williams was our salesman for our Civic. He did a wonderful job assisting us with out any pressure of purchase or products. (which is very impor Chris Williams was our salesman for our Civic. He did a wonderful job assisting us with out any pressure of purchase or products. (which is very important to me as a consumer) We made a special trip to Abilene for the purchase and left satisfied. Chris is fairly new but was very prompt to find out answers for us. I will definitely be sending friends and family his way. More