I had a new 2013 Ford Focus with a shuddering DCT transmission after 6000 miles. After a conversation with the regional service manager, she directed me to Allan Vigil Ford for a fix. Mind you, this was Ford's 3rd attempt to fix this transmission. Got a call from one of their service folks setting up a time to drop it off for service. When I arrived, I drove into the service center and then I had to find someone to talk to. Finally was directed to the individual I was supposed to be talking to. He had a very condescending demeanor as if he doubted my car had any problems at all. I had to describe the malfunction no less than 3 times and it very much felt as if he was trying to convince me that I was just imagining the problem so I would simply go away. Finally he said.. "well,.. i guess we'll take a look!" They gave me a rental and I left the focus for them to diagnose and fix. Got a call about 4 hours later and they said they had fixed it. So I went by on the way home and picked it up hopeful that indeed they had fixed it. As soon as I got the service ticket receipt though I knew they had not. The mileage on the car was EXACTLY what it was when I left it. They did not try to duplicate the problem or test the vehicle in ANY WAY. All they did was reflash the transmission computer and tell me it was ok. As I drove off the lot the transmission shuddered violently as it had been doing when I left it there! Clearly, they did the absolute bear minimum they could to get rid of me and clearly could have cared less about me or my car. So.. I did what the Georgia Lemon Law required and sent Ford a request for a Final Repair attempt, and they sent me to another Ford dealer. At that dealer, a mechanic and Ford Engineer got in my car with me.. and as I started to drive them out of the parking lot the transmission began its shuddering to which they both said in unison "Whoa, thats not normal!" They ended up replacing the clutches plates and the seals to the transmission (since oil had been leaking through those seals directly on to the clutch plates, yielding the slipping shaking and shuddering). If Allan Vigil Ford had done a more thorough job and actually cared about their customers, my problem would have been fixed much sooner and with much less time, effort and aggravation on my part. I will never go to them again.