Allan Vigil Ford Lincoln

I drove 8 hrs to buy a vehicle they had on the lot. Called before I left to confirm they had the vehicle. They confirmed they had it. I get within an hour of being there and they call me to tell me the Called before I left to confirm they had the vehicle. They confirmed they had it. I get within an hour of being there and they call me to tell me they sold the vehicle. After I drove 7 hours. When explained to me said they took a deposit and they hoped I had no made it halfway yet and things get lost since it’s such a big dealership. Poor communication manager basically said sorry about your luck but you can come look at the truck still even though it’s sold just in case the buyer backs out. More

Service advisor was very professional with his understanding of the problem with my vehicle and the repairs were handled in timely manner very satisfied understanding of the problem with my vehicle and the repairs were handled in timely manner very satisfied More

We made an appointment months in advance for service and infotainment update. We checked the car in to the service dept the night before our appointment. We are close to 48 hours now and the infotainment up infotainment update. We checked the car in to the service dept the night before our appointment. We are close to 48 hours now and the infotainment update is still not done. This dealer is consistently slow on execution particularly if it involves electronics. If Ford is selling their technology benefits this HAS TO GET BETTER! More

Been going there for 16 years and never had a problem. Have my automobiles work done. Brought my automobiles there serve department is great. People work with you and they do the job right the first time. Have my automobiles work done. Brought my automobiles there serve department is great. People work with you and they do the job right the first time. More

Great customer experience and service. Service representative was curteous and available. Keep up the good work and expertise. Service representative was curteous and available. Keep up the good work and expertise. More

The sales rep Justin Parker was most helpful and the dealership found and delivered the truck I was looking for. dealership found and delivered the truck I was looking for. More

Sales person and finance person was very helpful and polite. Both help me get my car.. The only problem is how long you have to wait to get a bank to accept you. I understand people like me who has some polite. Both help me get my car.. The only problem is how long you have to wait to get a bank to accept you. I understand people like me who has some credit issues it takes a while but instead are having us wait especially if we have found the car we want go ahead and start the procedure and call us when everything is complete and all we need to do is come in sign the paperwork and pick up the keys. More

Always good service and very thorough assessment of my vehicle every time I get a service. vehicle every time I get a service. More

We took our 2022 Explorer in for its first oil change. We used the quick lane with an appointment. The experience was very pleasant, dealship very clean and you have choice of waiting areas. They go over We used the quick lane with an appointment. The experience was very pleasant, dealship very clean and you have choice of waiting areas. They go over the vehicle, including tire rotation, it seemed it went very fast. The advices us the air filter needed changed, took 5 minutes. Everyone had a smile on and very courteous. Would differently recommend. More

Everyone was friendly and they were efficient and thorough. They explained everything they did well. thorough. They explained everything they did well. More