Allen Cadillac GMC

Bad and Irresponsible service done. zero commitment I took my buick enclave 2010 for service because I had the ABS, traction control light after a trip to Santa Barbara. The car felt fine for breaks an I took my buick enclave 2010 for service because I had the ABS, traction control light after a trip to Santa Barbara. The car felt fine for breaks and nothing else appeared to have an issue. I Decided to take it to a dealer because “it’s the GM dealer and they should know better”. They told me I had an engine mount that needed to be replaced and that their scan showed a faulty sensor. I agreed on the engine mount and I asked the service rep. (ROBERT). I questioned the sensor because I told them doesn’t seem to be electrical issue and the answer was “that’s what the scanner says” I said OK try it. They did the job. And the light came again 2 hrs after my wife took it from the dealer. Back to the dealer they said we will check and they come back saying was the ECBM. I questioned the sensor because now it’s the ECBM and before the scanner didn’t report it. So I agreed to change it because the guy said his technician knew. That’s not to mentioned the noise was still there. After my wife took it, 2 days later again the light. I took it back they said was a harness. I didn’t want to pay for that because I had paid enough. and still they wanted me to charge for a DLR for 200 dlls. Checked out and we had again the problem. I stopped in a good shop we know at Irvine “the auto shop” and asked them to check it.. They lifted the car and after 10min they called me to show me the engine mount the dealer installed was LOOSE. All the issue was the engine mount loose. The dealer left the engine mount loose and of course the engine loose. THIS IS A SAFETY ISSUE THAT NEEDS TO BE AT LEAST DOUBLE CHECK NOT ONLY BY THE TECHNICIAN BUT A SUPERVISOR OR AT LEAST DOUBLE CHECK. Lights and noise disappear no more issues. They replaced it wrong initially and kept charging in order to do the job right. of course went with "the auto shop" report to ROBERT which was USELESS. level up to the service manager TIM BRIGHT and the answer was “no re-fund” why? Tim hasn’t answer my calls yet. This is not to mentioned the comment from Robert: “you need to understand your car is 100,000” I would like upper management in General Motors was listening this type of comments from his dealers about their cars. More

Very attentive and customer service oriented. Things were ready for me when I got there. Marc the manager was very helpful and quick to the task. And Jay was very kind and helpful. "Great Experien Things were ready for me when I got there. Marc the manager was very helpful and quick to the task. And Jay was very kind and helpful. "Great Experience" More

Great Experience at Allen GMC Matt Schaffer, Brian Carpenter, and Andrew Wells were wonderful to work with - no pressure, very friendly and accommodating. Andrew was knowledgeable Matt Schaffer, Brian Carpenter, and Andrew Wells were wonderful to work with - no pressure, very friendly and accommodating. Andrew was knowledgeable and helpful in picking all the add-ons that I wanted. Brian handled the finances expertly and without any pressure. Great experience and a great price. More

Great experience! We had a great time coming in and having Leslie Norris assist us with our purchase.We were only looking but Leslie help us to make a decision to purch We had a great time coming in and having Leslie Norris assist us with our purchase.We were only looking but Leslie help us to make a decision to purchase right then and there! Thanks Leslie... :) More

Very Pleaseant Experience , I love my new GMC truck ! I had a great experience buying my new GMC truck at Allen Cadillac GMC in Laguna Niguel. It all started with Don Lucarelli over the phone who was grea I had a great experience buying my new GMC truck at Allen Cadillac GMC in Laguna Niguel. It all started with Don Lucarelli over the phone who was great. Leslie Norris who sold me my new truck was very helpful and fun to deal with . Leslie took the time to thoroughly explain and answer any questions I had regarding my new truck. Mark Loynes the sales manager made me feel like a valued customer and Brian Carpenter in finance was a pleasure to deal with making my transaction seamless. Above all I really appreciated the very respectful and courteous treatment we received from all of the associates at this dealership as soon as we arrived and it continued throughout our time there. No matter who we came into contact with we received a warm and friendly greeting from all and we were always being asked if we needed anything. Thank you all again ! Sincerely , Gerardo Ruiz More

A fantastic car buying experience! We had previously started the process of purchasing an Escalade through another dealership but we were struggling to get the service we needed. We mo We had previously started the process of purchasing an Escalade through another dealership but we were struggling to get the service we needed. We moved over to Allen Cadillac and the service was amazing. Everyone who helped us was top notch. Andrew spent time with us to be sure we understood the key components of our car, and he followed up on everything we asked of him. I am so impressed with this experience and I would highly recommend Allen Cadillac to anyone buying a Cadillac. Thank you to Andrew, David, and the entire team! More