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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.8
952 Reviews

952 Reviews of Allen Chevrolet Cadillac - Service Center

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January 20, 2022

Did the basics. The stuff that is hard to do was not done although the appointment made included information for the necessary warranty repair. Had to have it put back together without the repair finished be More

by ChevyHDowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Allen Chevrolet Cadillac responded

ChevyHDowner, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

January 20, 2022

Would have gave gave five stars for service but I asked how long a wait and they replied two hours maybe a little longer. Took car in at opening of service a 8am and got back at 5pm. I got no calls on upda More

by allanb57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle drivers were great
Jan 21, 2022 -

Allen Chevrolet Cadillac responded

allanb57, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

January 19, 2022

All ways take car there. GM customer they work with us. Good customer service. Loyalty More

by CantrellPam1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Allen Chevrolet Cadillac responded

Hi, CantrellPam1! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

January 19, 2022

Did recall service within one day We'll take it back there again when needed More

by corvette
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Allen Chevrolet Cadillac responded

Hi, corvette! Thank you for the 5-star rating. We're happy to hear that your positive experience earned us your loyalty and trust. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

January 18, 2022

In and out; done in under an hour. Courteous and friendly staff. I’ll be coming back here for all my service needs. More

by TIMOTHY.LEE.ROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Allen Chevrolet Cadillac responded

Hi, TIMOTHY.LEE.ROSE! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. Your loyalty and trust mean the world to us. Have a great day! Sincerely, John Allen, General Manager

January 18, 2022

My husband said he will never go anywhere else for an oil change. Great, fast service. More

by THERESAHUSBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Allen Chevrolet Cadillac responded

Hi, THERESAHUSBY! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Take care! Sincerely, John Allen, General Manager

January 17, 2022

Woody and Victoria and staff were great. Truck was done as promised. Thank you every one. More

by asaint0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woody and Victoria in body shop
Jan 17, 2022 -

Allen Chevrolet Cadillac responded

Hi, asaint0! Thank you for the 5-star review. We're happy to hear that working with Woody and Victoria elevated your experience with us. We look forward to your next visit. Have a wonderful day! Sincerely, John Allen, General Manager

Jan 17, 2022 -

asaint0 responded

A great Dealership with hard working people, you need that salesman to contact me

January 16, 2022

Every one was so nice at Allen Chevrolet! They fixed my car in a timely manner. :) More

by Rbapink20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woody, victoria
Jan 17, 2022 -

Allen Chevrolet Cadillac responded

Hi, Rbapink20! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Have a great day! Sincerely, John Allen, General Manager

January 15, 2022

Friendly helpful service found replacement tire so I didn't have to wait extra days More

by CMM1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Allen Chevrolet Cadillac responded

Hi, CMM1122! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

January 15, 2022

The service was great, Nicole was helpful so that I could get me truck fuel filter changed. The wait time was minimal for the job performed. More

by gadadvsutoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Allen Chevrolet Cadillac responded

Hi, gadadvsutoo! Thank you for the stellar review. We're happy to hear that working with Nicole elevated your experience with us. We hope to work with you again soon. Have a wonderful day! Sincerely, John Allen, General Manager

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