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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.8
952 Reviews

952 Reviews of Allen Chevrolet Cadillac - Service Center

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December 11, 2021

Customer service was amazing. Vehicle was done before the estimated time. Very pleased with everything at this dealership More

by GREG.LAZETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah
Dec 13, 2021 -

Allen Chevrolet Cadillac responded

Hi, GREG.LAZETTE! Thank you for the stellar rating. We're delighted to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Safe travels! Sincerely, John Allen, General Manager

December 10, 2021

Josh and Brad did a fantastic job on getting my Volt diagnosed and repaired in a very timely fashion. Couldn’t be more satisfied with the excellence in quality, cost and service provided by Allen Chevr More

by Pj_bran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Halsey
Dec 13, 2021 -

Allen Chevrolet Cadillac responded

Hi, Pj_bran! Thank you for the stellar rating. We're happy to hear that working with Josh and Brad elevated your experience with us. We look forward to your next visit. Take care! Sincerely, John Allen, General Manager

December 10, 2021

They were very nice and informative they plug my tire andno charge the office girl was so nice and the place was very clean More

by VINNIE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Allen Chevrolet Cadillac responded

Hi, VINNIE1! Thank you for the 5-star rating. We're happy to hear that working with the team elevated your experience with us. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

December 08, 2021

Nobody knows what right hand and the left hand know s what they our doing communication from one another was very different from each other More

by boomboomdiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2021

Very slow for just an oil change. I understand the oil garage is being renovated but 45-60 minutes is too long. Also, previously I would be told how much oil was in it. The lady had no clue. She didn’t un More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Allen Chevrolet Cadillac responded

Hi, JB! thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

December 08, 2021

It was super convenient, very quick with the oil change and super friendly staff. Also the waiting room was perfect, clean and comfortable. More

by m3.anderson3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah
Dec 08, 2021 -

Allen Chevrolet Cadillac responded

Hi, m3.anderson3! Thank you for the stellar rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

December 08, 2021

Easy to make an appointment, staff are professional, and courteous. Hi will return there for my oil changes, and tire rotation. More

by LORELEIONEAL1581
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cashier
Dec 09, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the high rating, LORELEIONEAL1581! We're delighted to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

December 06, 2021

Always friendly, has always done excellent work for me.Would not think of taking my cars anywhere else! More

by wmpaulwallace
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Allen Chevrolet Cadillac responded

Hi, wmpaulwallace! Thank you for the 5-star review. We're happy to hear that your positive experience earned us your loyalty and trust. We hope to work with you again soon. Have a great day! Sincerely, John Allen, General Manager

December 05, 2021

The service manager did not honor my coupon and did not tell me he wouldn’t until the oil had been changed There was nothing on it that said it was not goodbye had the young lady tell me More

by JAMESBIESZKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad Porter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Allen Chevrolet Cadillac responded

JAMESBIESZKI, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, John Allen, General Manager

Dec 06, 2021 -

JAMESBIESZKI responded

It was not a matter of the service it was a matter of honoring your word and I think a coupon is your word if you don’t want to honor them then don’t send them out you’re wasting my time and your money That also sounds like a canned response

December 05, 2021

I was pleased with the work done to my vehicle. There was a bit of confusion when it was completed but I was satisfied. More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Porter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Allen Chevrolet Cadillac responded

Chuck, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, John Allen, General Manager

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