Allen Chevrolet Cadillac - Service Center

Poor communication between us and dealer we left messages with upper management's no call back they said it was covered and it wasn't the dealership let us walk out and said no charge then they called us and with upper management's no call back they said it was covered and it wasn't the dealership let us walk out and said no charge then they called us and said we owe 160.00 not impressed at all I will never take our car back there again More

I was treated great they took care of my problem ordered the parts put it in when they said they would pay I had to wait for the parts to come in so the parts put it in when they said they would pay I had to wait for the parts to come in so More

Overall happy with service provided, but it took a very long time for an oil change. long time for an oil change. More

The service was fast and accurate. The service team was very nice and took care of my vehicle with care. very nice and took care of my vehicle with care. More

The best dealership experience I’ve had and I’ve been buying GM for 42 years. buying GM for 42 years. More

Agnes was extremely helpful and great communication. My repair was done very quickly and accurately. repair was done very quickly and accurately. More

Always a great experience at Allen. We’ve been getting service for over 15 years. service for over 15 years. More

Had a 9am appointment for a diagnostic and took 7 hours. I wanted them to look at my transmission it all they did was plug the car in. I could have done the same thing at autozone for free instead of $138. I wanted them to look at my transmission it all they did was plug the car in. I could have done the same thing at autozone for free instead of $138. Waste of time and money. Kind of a scam if you ask me. Never returning here. More

I went in for an oil change with a coupon. They did a tire rotation of my winter tires that were just installed without asking. I found out when I got the bill. After they removed that charge, I saw they tire rotation of my winter tires that were just installed without asking. I found out when I got the bill. After they removed that charge, I saw they never applied the coupon. Not a good experience. More

My accessory order was delivered and installed as stated and I was satisfied with all aspects of my experience. and I was satisfied with all aspects of my experience. More