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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.8
952 Reviews

952 Reviews of Allen Chevrolet Cadillac - Service Center

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June 26, 2021

Just started looking for a new truck but the oil change garage is fastest and best around More

by WHIP1285
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Donavan
Jun 28, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the valued feedback. We greatly appreciate the high rating! If you need anything else, please let us know. Sincerely, John Allen, GM

June 25, 2021

Service did not meet my expectations. Vehicle was at dealership for over 10 hrs and no loaner vehicle was provided...this is required when Escalade was purchased and still under warranty. When asked I w More

by EOROURKE34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Cousino
Jul 02, 2021 -

Allen Chevrolet Cadillac responded

EOROURKE34, Thank you for taking the time to send us your feedback. We currently have very limited inventory & we're sorry for any inconvenience we may have caused you. Please reach out to us at (734) 242-4200, we would like to rectify the situation. Thank you. Sincerely, John Allen, General Manager

June 25, 2021

Fast , friendly service with no hassle. They did everything that I wanted them to do, just the way I asked. More

by MPCHIEF1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Young lady with blonde hair
Jun 28, 2021 -

Allen Chevrolet Cadillac responded

We're so glad to hear that you had a great experience with us! Thank you for the five-star review and kind feedback. Sincerely, John Allen, GM

June 24, 2021

The maintenance, parts and sales department goes above and beyond to service my needs! More

by mountnbunk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 25, 2021 -

Allen Chevrolet Cadillac responded

Thanks for the kind words and five-star rating! We appreciate the feedback on service. Sincerely, John Allen, GM

June 24, 2021

Pleasant, knowledgeable, friendly, communicates well, quick service, reasonably priced , would recommend to others More

by College Girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Trpevski
Jun 25, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the kind feedback and five-star rating! We appreciate you taking the time to comment on your experience with us. Have a great day! Sincerely, John Allen, GM

June 20, 2021

Wouldn’t refer this dealership ship to anyone in all honesty I’d send them next door instead trust me I’ll save people the headache and the run around these people give you More

by CHADRDUVAL88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Cousino
Jun 30, 2021 -

Allen Chevrolet Cadillac responded

Hi CHADRDUVAL88, Thank you for taking the time to send us your feedback. We're sorry for any inconvenience we may have caused you. Please reach out to us at (734) 242-4200, we would like to rectify the situation. Thank you. Sincerely, John Allen, General Manager

June 20, 2021

Always fast friendly and professional service. Vehicle was in for oil change, the wait time was minimal and the waiting area was very clean. The work was done very quickly. More

by MTOPJIAN302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 21, 2021 -

Allen Chevrolet Cadillac responded

We greatly appreciate the five-star rating! We're glad to hear that you had a great experience with our service dept. If you need anything else, please let us know. Have a wonderful day! Sincerely, John Allen, GM

June 18, 2021

Great service and supper fast. Had a problem with a leak at the rear diff. Was taken care of the first visit and the people kept me informed the entire time. More

by jdmohn@live.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Cousino
Jun 21, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the kind feedback! I'm thrilled to hear that our team was able to help you successfully. Please let us know if you need anything else. We appreciate the five-star rating! Sincerely, John Allen, GM

June 18, 2021

The workmanship was outstanding as always. The vehicle was returned on the date that I was given. I received updates. The interactions with Brad were professional, courteous, and friendly. Would recommend More

by VIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Porter
Jun 21, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the positive feedback on your experience with Brad. We greatly appreciate the five-star rating and recommendation! If you need anything else, please do not hesitate to reach out. Have a great day! Sincerely, John Allen, GM

June 18, 2021

Service was excellent. Brought the vehicle in on Monday and picked it up on Friday. But there was no communication, phone call etc.regarding status of vehicle. More

by SCGREIBERJBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 21, 2021 -

Allen Chevrolet Cadillac responded

I'm happy to hear that you had a great experience with our service dept! We're sorry to hear about the lack of communication regarding the status of your vehicle. Excellent customer service is our first priority and we will keep your valued feedback in mind. Thank you for the five-star review. We hope to see you again! Sincerely, John Allen, GM

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