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Allen Chevrolet Cadillac - Service Center

Monroe, MI

3.8
952 Reviews

952 Reviews of Allen Chevrolet Cadillac - Service Center

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May 29, 2021

Sarah was very polite and helpful with scheduling and then adjusting my bill with an online coupon after already getting me the best price she could. More

by JBOLDT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 01, 2021 -

Allen Chevrolet Cadillac responded

Thank you for your kind feedback on your experience with Sarah! We greatly appreciate it as well as the five-star review. Please let us know if you need anything else. Best, John Allen, General Manager

May 29, 2021

Allen Chevrolet Cates about their customers and will do everything they can to help. They are polite and explain all options available for financing. I will definitely be back when I would like a new car More

by MBATTLESHIP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Tyner-Grzywinski
Jun 01, 2021 -

Allen Chevrolet Cadillac responded

We greatly appreciate the five-star review! We look forward to seeing you again when you're ready for a new car. Please do not hesitate to reach out if you need anything else. Best, John Allen, General Manager

May 28, 2021

Attempted to charge me for almost t of things that I did not ask for, will not be back. I believe that the service department is very crooked More

by kenmara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Cousino
Jun 02, 2021 -

Allen Chevrolet Cadillac responded

Ken, We only recommend GM authorized parts. We do understand that there is shops out there than can do a job for less using non Manufactured recommended parts. However we stand behind the parts we install with a warranty. Feel free to call anytime with any question or concern and, If you need us in the future we will be here for you. Brad Porter Service Manager

May 28, 2021

Fast service, 20 minutes in and out. Needed an oil change but discovered that the original air filter needed to be changed. There are 40,000 miles on this vehicle. More

by CARINV329
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Jun 01, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the five-star review and kind feedback about your experience with our service dept.! Please let us know if you need anything else. Best, John Allen, General Manager

May 26, 2021

The people in the express oil change was very busy and yet took the time to be helpful to explain what was happening and why More

by HREDFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Express oil change
May 27, 2021 -

Allen Chevrolet Cadillac responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Best, John Allen, General Manager

May 25, 2021

Service appointment taken ahead of schedule. Notified promptly of diagnostic. Service provider was very curious. Curtesy drop off service was convenient and on time. Driver very friendly and comforting More

by CORVETTE.AB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
May 26, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the great review! We're pleased to hear that our team has given you excellent service. We appreciate your business and welcome you back whenever you need help. Best, John Allen, General Manager

May 21, 2021

There was a very short waiting time to get into the stall. I changed both my engine oil and transmission oil on two separate days. I also used your coupons which I appreciate. The oil changes were done More

by DAVEDURCHMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
May 24, 2021 -

Allen Chevrolet Cadillac responded

DAVEDURCHMAN, thank you for the positive feedback! We are always here to help at Allen Chevrolet Cadillac! Sincerely, John Allen, GM

May 21, 2021

Very personable and professional. I have a Mazda RX8 and they made sure they could do my oil change before they just jumped in and did it wrong. Very appreciated. Great service not sure of employees names More

by hfraser71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
May 24, 2021 -

Allen Chevrolet Cadillac responded

Thank you for the five star rating, hfraser71! Allen Chevrolet Cadillac is always here for your vehicle needs! Sincerely, John Allen, GM

May 20, 2021

The best facility to buy and have your automobile serviced. It is the staff that make it that way! Always friendly and very professional. Quality facility. More

by r.angelocci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Berg, Keith Cousino
May 21, 2021 -

Allen Chevrolet Cadillac responded

Hi, Thank you for the five-star rating and great feedback! We're thrilled to hear that you had a wonderful experience with our service dept. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day! Sincerely, John Allen, General Manager

May 19, 2021

Very professional, friendly and courteous. They changed my oil and rotated the tires in a timely manner. Great service center. I will be back again!!! More

by STLAPRAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
May 20, 2021 -

Allen Chevrolet Cadillac responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help. Sincerely, John Allen, General Manager

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