Allen Samuels Chevrolet Buick GMC

This is the second car I purchased from this dealership. All of the people I have worked with - Robert Reck, Kathy, Carla Lewis were professional and knowledgeable. I live several hours from the deal All of the people I have worked with - Robert Reck, Kathy, Carla Lewis were professional and knowledgeable. I live several hours from the dealership and have worked with them entirely through the phone and messages! They knew what I was looking for and were able to deliver! I will be back the next time I need to purchase a vehicle. And - if I am in Hearne, I will stop by to meet them in person! Thank you, Robert, Kathy & Carla for your professionalism and hard work! More

Worst service ever. My salesman left a few days after I bought my truck and it has been xxxx since that time. The girls answering calls are extremely unprofessional and My salesman left a few days after I bought my truck and it has been xxxx since that time. The girls answering calls are extremely unprofessional and not at all knowledgeable about ANYTHING and also act as gatekeepers so that you can never reach the department you need. Even now the only thing i need from the dealership is contract information for my gap insurance and again this has been days of phone calls trying to get past the front desk to speak with someone who actually knows what gap insurance is. For example I called in to ask for the number for the company handling the gap insurance. The girl put me on hold, I’m assuming she googled The Gap and proceeded to give me the number to “The Gap” store…. I can’t make this stuff up it’s too ridiculous. Never do business here. More

Horrible! My father took his truck in one month ago to get the Def Tank replaced and while the truck was on the lift to raise it up, the lift broke. So down co My father took his truck in one month ago to get the Def Tank replaced and while the truck was on the lift to raise it up, the lift broke. So down comes my dads truck, hanging motor down, the bed of the truck is dent, the tool box dented and cant open it and lights ripped off the top. It stayed like that for one hour until they could get a wrecker out to get it off for them. Now what once was a new, non wrecked truck is now a wrecked truck thanks to them and no telling what it did to all the fluids with it hanging like that. They offered to make him a deal and give him like $20,000 for his truck...lol. He told them they have lost there mind....he wants a new truck with the same payments he has now. He would like to retiree soon, and that was his plan but now they screwed that up. They gave him a loaner truck to drive, now they call and threaten to get a lawyer and sue him if he does not bring the loaner back.....Sue him!!!!! These people are crazy. I hope no one goes there and does service with them and I will definitely make sure this known. More