Allen Samuels Chrysler Dodge Jeep RAM of Oxford - Service Center

I called for many months to get my a/c fixed. After months of calling and leaving several messages, I was able to speak with someone about my intermittent a/c. They told me there was nothing that After months of calling and leaving several messages, I was able to speak with someone about my intermittent a/c. They told me there was nothing that could be done. I'd have to wait until the weather warmed back up. I asked to speak with a manager. The manager was rude and told me that they basically lied to me when I purchased my extended warranty. She proceeded to explain how things were going to work; I was going to get my car back the following day and I could call when my a/c wasn't working again. A couple of days later, I received a text that they were replacing my a/c converter. That's all I was told and all I know. I won't be purchasing another vehicle or extended warranty there again. I am very disappointed after purchasing two new vehicles from this branch. I was hoping that might secure a little loyalty or at least decent treatment. More

Long time wait, over an hour, for "express oil change" Repair estimate over $200 for $20 part. Repair estimate over $200 for $20 part. More

Great service took care of my vechile in a timely matter service advisor was great service advisor was great More

People at this dealership were very Knowledgable and helpful and the overall experience was great . helpful and the overall experience was great . More

Took a while due to parts not available which was not their fault, but overall good service. their fault, but overall good service. More

Went in to get an oil change. Dealer incorrectly installed oil filter, had a leak, and after their work to fix that, my ABS light turned on saying my ABS was out. For a mere $1,00 Dealer incorrectly installed oil filter, had a leak, and after their work to fix that, my ABS light turned on saying my ABS was out. For a mere $1,000, they’d fix it for me. No thanks. Go anywhere but here. More

Even though I purchased my Ram elsewhere, I was treated as a CDJR customer. I received courteous and efficient service. as a CDJR customer. I received courteous and efficient service. More