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Allen Samuels of Jackson

Jackson, TN

4.8
448 Reviews
Welcome to our DealerRater Review Page: Allen Samuels of Jackson may be new to the area, but we've been making friends in the car business for over 50 years. We are conveniently located on the 45 Bypass, and we strive to make your experience as convenient and professional as possible. That's why we say, We're Right on the bypass, right on the price! Allen Samuels of Jackson, Tn is a New Dodge, Chrysler, Hyundai, Jeep, and RAM dealership. We also have an extensive inventory of used and certified pre-owned cars, trucks and SUVs. We have more than 14 full acres of curb-to-curb new and pre-owned savings, with links to other Samuels dealerships to offer you more than 2,000 used vehicles every day. If you don't see what you are looking for, we'll be able to find it for you. Our service departments service all makes and models, but we specialize in our company brands. Our ASE Certified Technicians are qualified to diagnose and service your vehicle properly. At Allen Samuels of Jackson we have a strong and committed sales staff with many years of experience satisfying our customers' needs. We look forward to serving you!
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1623 Hwy. 45 Bypass

Jackson, TN

38305

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Showing 448 reviews

November 12, 2010

I purchased a used Toyota Sequoia and made it very clear that I must know all of the details of what could be wrong with the car before I made a 3.5 hour drive to come look at it. When I got there the fron More

by dsperry
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Durran Cage and his sales manager
Nov 30, 2010 -

Allen Samuels of Jackson responded

Dear Mr. Perry, Thank you for being a valued customer of Gary Mathews of Jackson and for your recent purchase. I apologize for the incovenience that you have experienced since your purchase, I can assure you we do everything possible to address all concerns and exceed our customers expectations. My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I would greatly appreciate the opportunity to speak with you about this matter and resolve this issue. You can reach me via email at durran@mathewsautomall.com or 731-664-0742/1-888-781-5002. Mr. Perry, once again I apologize for the inconvenience and we thank you again for being a Valued Gary Mathews of Jackson Customer. Sincerely, Durran Cage Internet Sales Director Gary Mathews of Jackson 731-664-0742 1-888-781-5002 durran@mathewsautomall.com www.MathewsAutomall.com

November 12, 2010

By far the worse buying experience I have ever had. I picked out the car I wanted at 5:00pm I did not leave the dealership till 8:00pm. On top of that I was called 3 days later to find out I had to resig More

by Danieldlt
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
5-6
Nov 30, 2010 -

Allen Samuels of Jackson responded

Daniel, First, thank you for your recent purchase with us here at Gary Mathews of Jackson. This is Durran Cage, Internet Director at Gary Mathews of Jackson, I just wanted to touch base with you again and apologize for the inconvenience of having you resign paperwork. I checked on this matter again after we this past Monday, and I indeed did find out the reason we had to resign was from the lender not being available at the time of purchase, and also the great news was that we were able to get you a better rate which also saves you money. We checked on the pricing, and the form that was originally made was $9988, and I apologize if there was some miscommunication on pricing during your first visit. I can assure you that is not how we do business at Gary Mathews of Jackson. If you would like to speak with me again on this matter, please feel free to call me directly at 731-664-0742. Sincerely, Durran Cage Internet Director Gary Mathews of Jackson 731-664-0742 1-888-781-5002 durran@mathewsautomall.com

November 12, 2010

Mr. Hughes and the entire staff treated me with courtesy and professionalism. All questions were answered honestly and quickly. Mr. Hughes has done everything he said he would to get me into the vehicle of More

by pwrites
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randell Hughes
November 12, 2010

Purchased a new '11 Hyundai Sonata after looking at many similar makes. The entire staff from sales to financing and now with service have been a pleasure to deal with. This car was the second vehicle that More

by whiskey peddler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Durran Cage
November 09, 2010

I recently purchased a Dodge Ram Big Horn for myself and a Ford Explorer for my wife with Gary Mathews of Jackson. The sales team, internet and in store, was very helpful in finding the exact vehicle we wer More

by Big Horn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several over two purchases
November 08, 2010

I really appreciated my experience with this dealership. I first spoke to the internet representatives and then a sales person at the lot. The car I wanted originally was sold before I arrived to purchase i More

by jvail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
November 07, 2010

From the time we arrived on the car lot, Clyde asked us what we were looking for which at first was a used vehicle. He let us know he could get us in a new car for the payment we wanted which blew us away More

by Christa Heisler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clyde Phelps
December 17, 2008

I have been in this dealership on 3 different occasions to purchase a car, each time I have had salesmen turn their noses up at me, and I have walked out. The first time I went with my 3 children in the su More

by mysweethoney42
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
a few
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