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Allen Samuels of Jackson

Jackson, TN

4.7
480 Reviews
Welcome to our DealerRater Review Page: Allen Samuels of Jackson may be new to the area, but we've been making friends in the car business for over 50 years. We are conveniently located on the 45 Bypass, and we strive to make your experience as convenient and professional as possible. That's why we say, We're Right on the bypass, right on the price! Allen Samuels of Jackson, Tn is a New Dodge, Chrysler, Hyundai, Jeep, and RAM dealership. We also have an extensive inventory of used and certified pre-owned cars, trucks and SUVs. We have more than 14 full acres of curb-to-curb new and pre-owned savings, with links to other Samuels dealerships to offer you more than 2,000 used vehicles every day. If you don't see what you are looking for, we'll be able to find it for you. Our service departments service all makes and models, but we specialize in our company brands. Our ASE Certified Technicians are qualified to diagnose and service your vehicle properly. At Allen Samuels of Jackson we have a strong and committed sales staff with many years of experience satisfying our customers' needs. We look forward to serving you!
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1623 Hwy. 45 Bypass

Jackson, TN

38305

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Showing 480 reviews

March 27, 2011

What a pleasure from the very moment I arrived at the dealership. I was very impressed with the service from Bill, Randy and Charles. They were knowledgeable and worked hard to earn my business. I pu More

by bobale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Welch, Randy and Charles
March 25, 2011

Karen was quick to respond to internet request. Bill was very friendly and courteus. It felt like we were dealing with riends. The gentleman in finance was also great to deal with (the vehicle was not fin More

by leegraves69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill and Karen
March 09, 2011

It is very simple, I called around different dealerships It is very simple, I called around different dealerships looking for assistance. Amanda, who was exremely helpfull, set me up with Randy Hughes. R More

by Worrell16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Hughes and Preston Montgomery
February 19, 2011

My husband and I needed a car very bad. Mr Phelps did everything to help us obtain a car. It might not have been the color or the type of car we wanted at the time, but, Mr. Phelps worked very hard to g More

by sheliaharris96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Clyde Phelps
January 25, 2011

We enjoyed Mr. Hughes working with us. He was very nice in helping us work within the amount of money that we were willing to spend on a vehicle. This is our first experience with the Hyundai dealership. More

by tucson lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Hughes
January 11, 2011

The reason for my rating is because the people we encountered in your store were pretty nice, but the vehicle was not a good deal. We drove two hours to come look at a Ford Excursion. Before we cam More

by christina123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do Not Remember
Jan 14, 2011 -

Allen Samuels of Jackson responded

Dear Christina123, Thank you very much for being a valued customer of Gary Mathews of Jackson, and I also would like to thank you for submitting an online review with Dealerrater.com. I would like to take this time on behalf of the entire Sales and Managers staff to say that we deeply apologize for the inconvenience caused upon you since your purchase. I completely understand how you must feel, and we are here to assist you in any way possible. I am sorry for your experience during your purchase and after your purchase, I can assure that is not how we do business at Gary Mathews of Jackson. We have a process for all of our used vehicles before they are put on lot for sale which include but are not limited to a thorough 120-point inspection, test drive on brakes, check tire pressure, oil change if needed, and much more. We also apologize if you felt misled by the Sales Associate, he might have been unaware of any issues that this vehicle might have had because of the inspection that all used vehicles go through. So I would also apologize to you on behalf of that sales associate if you felt that he had misrepresented this vehicle to you, and this matter is taken very seriously here at Gary Mathews of Jackson. I can assure that when our used cars, trucks, and suvs leave our we try to put them in the best condition possible. Once again, we apologize for the inconvenience caused upon you and your family. My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I would greatly appreciate the opportunity to speak with you and see how we can resolve this issue. I am positive we will have a solution. I can be reached at 731-664-0742 or 1-888-781-5002, or email me directly at durran@mathewsautomall.com. Christina, thank you again for being a Valued Gary Mathews of Jackson Customer. Durran Cage Internet Director Gary Mathews of Jackson 731-394-6907(c) 1-888-781-5002 durran@mathewsautomall.com

Jan 25, 2011 -

christina123 responded

Thank you Durran Cage for your reply. I have thought awhile about your reply and at the end you stated that you would like to resolve the issue and you are positive that you have a solution. So I have been thinking of what could be done to resolve the issue. The only thing that would resolve the issue is for you to refund me the $5,000 that I had to put into this truck in the first 30 days that I owned it. If you just wanted me to have faith in your company, proving that you really do look over the used cars as good as you claim, but this one was just over looked some how. You would pay for the front end work that had to be done which was $1429.11. Not sure what else could be done to make me have faith in your dealership. If you just want me to think that you do care about your customers you would at least pay for the last thing that has not been done. Which is pay for the radio to be fixed. I do not have the price for that I would have to contact the Ford dealership to find out that information. If there is anything else you would like to suggest I would be willing to listen, but not sure what else could be done. Thank you, Christina123

Feb 12, 2011 -

christina123 responded

christina123 wrote on 1/25/2011 11:00:50 AM: Thank you Durran Cage for your reply. I have thought awhile about your reply and at the end you stated that you would like to resolve the issue and you are positive that you have a solution. So I have been thinking of what could be done to resolve the issue. The only thing that would resolve the issue is for you to refund me the $5,000 that I had to put into this truck in the first 30 days that I owned it. If you just wanted me to have faith in your company, proving that you really do look over the used cars as good as you claim, but this one was just over looked some how. You would pay for the front end work that had to be done which was $1429.11. Not sure what else could be done to make me have faith in your dealership. If you just want me to think that you do care about your customers you would at least pay for the last thing that has not been done. Which is pay for the radio to be fixed. I do not have the price for that I would have to contact the Ford dealership to find out that information. If there is anything else you would like to suggest I would be willing to listen, but not sure what else could be done. Thank you, Christina123

Feb 14, 2011 -

christina123 responded

Well I am still waiting to here back from you. This was the message that I sent: christina123 wrote on 1/25/2011 11:00:50 AM: Thank you Durran Cage for your reply. I have thought awhile about your reply and at the end you stated that you would like to resolve the issue and you are positive that you have a solution. So I have been thinking of what could be done to resolve the issue. The only thing that would resolve the issue is for you to refund me the $5,000 that I had to put into this truck in the first 30 days that I owned it. If you just wanted me to have faith in your company, proving that you really do look over the used cars as good as you claim, but this one was just over looked some how. You would pay for the front end work that had to be done which was $1429.11. Not sure what else could be done to make me have faith in your dealership. If you just want me to think that you do care about your customers you would at least pay for the last thing that has not been done. Which is pay for the radio to be fixed. I do not have the price for that I would have to contact the Ford dealership to find out that information. If there is anything else you would like to suggest I would be willing to listen, but not sure what else could be done. Thank you, Christina123

Feb 24, 2011 -

christina123 responded

Well Durran Cage sent me a message back stating that he would like to apologize for my inconvenience. Stating that they are committed to providing a high quality of customer service and would like to know how they could resolve the issue. I have responded three times to this message. He has not yet returned a response. My last attempt was ten days ago. The question is do I give up or have faith that Mr Cage is committed to providing a high quality of customer service? It seems like if you do not have a problem you do get quality customer service, but what if you have a problem can you still get that service that they talk about? I am waiting to find out!

December 28, 2010

I placed an internet inquiry on Thursday, 23 Dec 2010 at approximately 7PM. Much to my surprise, Stephanie Hill called me within 20 minutes of going online and place the inquiry. I spoke to Durran Cage th More

by grob705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Hughes
December 28, 2010

We came in looking to lease the 2011 Hyundai Sonata. After test driving it and a few other similar cars we decided the Sonata was the best car for the money. They only color they had was white with a t More

by samiimarshall24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clyde Phelps
December 06, 2010

Mr. Bond was excellent to work with. This was my first new car purchase and he really made it easy for me. I told him exactly what I wanted and how much I wanted to sepnd and he made it happen for me. I h More

by annalece2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Bond
November 20, 2010

so glad i chose GARY MATTHEWS DEALERS. highly recommend u c RANDY HUGHES. was only looking, but he offered good trade-in price and fair deal on new vehicle. couldn't resist! Randy made my purchase easy, More

by llee4290
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Hughes
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