Allentown Kia - Service Center

My appointment was for a Monday. It’s Thursday and they still haven’t looked at my car nor can they tell me when they’ll look at my car. No offer of a loaner, or a rental either. The It’s Thursday and they still haven’t looked at my car nor can they tell me when they’ll look at my car. No offer of a loaner, or a rental either. They want to text you instead of talk to you. So unprofessional. This is the second car I have purchased there and will never buy another one from them simply because of the service department. More

Wow, I should have checked the reviews before I bought here. Sales were great. I had my first oil change on my new Sorrento. Not one, but two employees were rude and unpleasant to me. I could not believe here. Sales were great. I had my first oil change on my new Sorrento. Not one, but two employees were rude and unpleasant to me. I could not believe it! I will be going to the other Kia dealer in the Lehigh Valley from now on. More

Laura was wonderful. She made me forget I was in a crappy predicament. Over all for my situation I was happy to have Laura handling it She made me forget I was in a crappy predicament. Over all for my situation I was happy to have Laura handling it More

Called today, 10/26/21, Robin in the Service Dept is rude and condescending, I rescheduled my service elsewhere because of her snippy attitude. I love my Optima but can’t deal with someone so rude. I was o and condescending, I rescheduled my service elsewhere because of her snippy attitude. I love my Optima but can’t deal with someone so rude. I was only asking her what my warranty covers, she needs to NOT answer phones More

I'm 9 months pregnant and I was treated horribly. I went in for recalls and was charged for a laundry list of services I did not request, all on my lease that is just one year old. I usually don't complain in for recalls and was charged for a laundry list of services I did not request, all on my lease that is just one year old. I usually don't complain but I found the staff to be rude, short, and pressuring. I explained I was on a budget and they pushed payment plans on me, implying that I MUST get the services done. They also charged me for an oil change that was never completed. I had to get it done at a Valvoline the following week. My check engine light has been on ever since and my car is now rattling. I feel they have taken advantage. I contacted consumer affairs and I hope that the situation gets rectified. More

We brought our car KIA in for a recall and informed it would take about 1 1/2 to complete. We informed them we would wait in the lobby as it is our only vehicle. After 4 hours had passed we asked our car. would take about 1 1/2 to complete. We informed them we would wait in the lobby as it is our only vehicle. After 4 hours had passed we asked our car. As it turns out it was ready after 1 1/2 hours. Supposedly someone came to the lounge and called our name but nobody responded. They never tried a second time I guess. We never left. They were very unprofessional about the situation. More

1/30/20 emissions test I passed 2/17/20 inspection I pass 2/18/20 I got a hour out of town and my car breaks down do to bad coils spent 400 on repair and 90 on tow if I was able to catch this before it happe 2/18/20 I got a hour out of town and my car breaks down do to bad coils spent 400 on repair and 90 on tow if I was able to catch this before it happened I wouldn’t be so angry. Car was shaking on high I mentioned something to service before about shaking and they said they didn’t see anything wrong... I’m also looking for a new car but I will not be back their. More