Allentown Kia

Poor Customer Service, poor sales department and poor detailing department. And I don't trust the service department did a full and thorough inspection of the vehicle before I purchased it since I'm alre detailing department. And I don't trust the service department did a full and thorough inspection of the vehicle before I purchased it since I'm already having issues with it. During the buying process my salesman was back and forth between me and another customer at the same time instead of focusing on me and closing my deal, they are obviously short staffed, the sales manager filled in for my salesman while he was assisting another customer which is unacceptable. Also they were very misleading about discounts and incentives before I got there and they also said the car was cleaned and ready to be shown just to lure me into to the dealership to make a quick sale on a new trade in. I drove 2 hours and When I got there the car was filthy and they tried to offer a discount off the retail value of the car and not the listing price which is foolery. I came in on a Friday and left a down payment and was told the vehicle would be detailed and ready on Monday, I sent over my documents ahead of time and was told that when I come back on Monday the rest of the process should only take 1 to 2 hours in fact we were there for 5 hours which is ridiculous. While I was at the dealership waiting I had to take a cloth and clean the areas that the detailing department did not clean SMH. The rims were dirty the center console had garbage in it The seats were still dirty etc...I also requested information in regards to the lifetime power train program which kia offers but they never offered that as an option I had to inquire. The salesman and sales manager explained the details of the program and provided me with iterature and when I requested enrollment documentation they said I would get it through finance and when we finally got to finance a staff member said that the program no longer existed so obviously staff is not on the same page and the program was advertised so it should be honored. Also my salesman never took the time to show me how to setup Kia Connect for my vehicle which was an important feature that should have been explained and shown to me when I purchased the vehicle. And Since I've had the car I've had some issues with it and I have tried contacting my salesman who won't respond to me. I've also tried contacting the sales manager and the finance person who won't forward me my contract as well. I Also requested the GMs contact info and no one seems to want to provide me with his information. It seems they are withholding the info from me. Unhappy customer and it seems like I'm going to have to pay an in person visit and raise xxxx! I wouldn't recommend doing business with this dealership ever! More

EN ESTE LUGAR NO SE PUEDE COMPRAR VEHÍCULOS, TE GARANTIZAN CIERTAS COSAS QUE A LA HORA DE LA VERDAD NUNCA APARECEN, EN MI CASO COMPRÉ UN TOYOTA RAV4 DONDE SE SUPONE QUE DEBÍA TENER GAP INSURENCE, D GARANTIZAN CIERTAS COSAS QUE A LA HORA DE LA VERDAD NUNCA APARECEN, EN MI CASO COMPRÉ UN TOYOTA RAV4 DONDE SE SUPONE QUE DEBÍA TENER GAP INSURENCE, DONDE CONFIÉ EN EL PERSONAL QUE ME ATENDÍA, RESULTA QUE NUNCA TUVO EL GAP Y HOY QUE LO NECESITO ME VEO AFECTADO YA QUE ESTOS SIN IMPÓRTALES SE LIMPIAN LAS MANOS, QUEDANDO YO CON TODA LA RESPONSABILIDAD, LO GRANDE DE ESTO QUE PREGUNTÉ UNA Y OTRA VEZ SOBRE EL GAP Y HOY VIVO LA MALA EXPERIENCIA, RAZÓN POR LA CUAL NO RECOMIENDO ESTE LUGAR PARA ADQUIRIR VEHÍCULOS, NO HAY CONFIABILIDAD EN LOS PROCESOS ADMINISTRATIVOS…!!! More

Daneil Medina is extremely disrespectful to customers. Would have bought the car if Dan didn't step in and make several disrespectful comments. He has a very passive aggressive tone that makes it hard to Would have bought the car if Dan didn't step in and make several disrespectful comments. He has a very passive aggressive tone that makes it hard to buy a car here. More