Aloha Kia Airport

Aloha Kia by the airport has been very inconvenient in service to me for the past 5 days. I get my car regularly maintenance before the service is needed. But their first available appointment wasn’t unti service to me for the past 5 days. I get my car regularly maintenance before the service is needed. But their first available appointment wasn’t until a month later. A week later my car engine stopped at a stop light and wouldn’t go when I pressed the gas pedal. The car would start but the engine would die out. I had assumed it was maintenance needed but the engine gave off an unusual sound. The next day I told the service department I need my car looked at in fear of it breaking down and causing an accident. I had also mentioned that I assumed it was the recall on my car. She said to bring it in and I told her I couldn’t drive it because I am nowhere close to the airport to drive it there. They offered Kia Roadside Assistance and after getting my car towed to the dealership I called to ask what is the next steps on what to do. She said not to come to the dealership and they will update me whenever it gets there and what the diagnosis would be on my car. My car was taken in at noon and the service closed at 8. It was 9:00 pm that night and I still didn’t hear any updates on my car getting there or if anyone has looked at. The next day I spoke to another female advisor and asked her about an update on my car, she said that I had mentioned to them that “my car would start, but my engine would die out,” to which I added that it maybe have something to do with the recall. And before i even finished my sentence she said it had nothing to do with that in a “you’re a xxxxxxx” way, and proceeded to tell me that the tow driver drove it into the car lot. In that moment, I had told myself, why would I waste my time and lie about my car not being broke? Of course I don’t know what is or isn’t wrong with my car, I’m not a professional, YOU ARE. Why would I waste my time getting a fixed car to the dealership just for y’all to tell me “it wasn’t the engine or the recall?” She offered no help whatsoever and what options are available she just said “your advisor will contact you.” The next day I heard no updates so, I obviously contacted them again. Might I add, if you don’t call them within the first two hours of them opening, GOOD LUCK. There’s no reason to leave a voicemail, they won’t respond to it or maybe never even listen to it. So luckily my advisor had answered, he told me what was wrong with the car, to which I feel like the other female advisor owes me an apology for, and said that they don’t have any loaner cars available and because they can’t process my warranty in time, I can’t get a rental either. They told me they’d have to wait until Monday to get the part and have the technician fix it. The advisor told me, they’d give me updates, which I knew was a lie. So it’s the weekend, I’ve been without my car for going on 5 days and this dealership all around has been inconvenient and left me stranded all on top of me having to go to work. I would not recommend anyone go here and saving their time going through the terrible service that I have been through these past few days. I love my Kia Soul and treat it as my child, I don’t want to give it up but I can’t deal with this dealership anymore and hope NO ONE has to go through this at all. Also i’ll add my car is only 1-Year Old. So the dealership doesn’t care, they got the money they needed and will find any way to make sure they’ll get the most out of you and leave you stranded. More

Excellent dealership. They truly go out of the way to provide customer satisfaction. Even in these difficult times they made the buying experience a good one. Highly recommended. provide customer satisfaction. Even in these difficult times they made the buying experience a good one. Highly recommended. More

Eugene was super helpful and patient with me! He spent time going over all the car features and called me the next day to find out how I was enjoying the car and if I had any additional questions. Purchas time going over all the car features and called me the next day to find out how I was enjoying the car and if I had any additional questions. Purchasing the car was such a nice experience. Everyone at Aloha Kia was kind and friendly! Excited to save money on gas with my new Kia Niro!! Mahalo Aloha Kia!! More

I am above and beyond overwhelming happy with the help Allen,Martin and Ali have done for me. The moment I walked in to the moment I left I felt Hods hand thank you all❤️❤️❤️ Allen,Martin and Ali have done for me. The moment I walked in to the moment I left I felt Hods hand thank you all❤️❤️❤️ More

Eugene was very friendly and well-versed in the car. He made sure all of our questions were answered and that we had no concerns. We felt like he was giving us sincere feedback, which is appreciated in buy made sure all of our questions were answered and that we had no concerns. We felt like he was giving us sincere feedback, which is appreciated in buying a car. He’s also great at checking in afterwards to see how our experience has been. More

Eugene is an expert car dealer. I wanted to purchase the Telluride and pick the vehicle up as soon as I landed in Hawaii. Eugene helped me in every step of the way and make sure I had the exact vehicle I wa Telluride and pick the vehicle up as soon as I landed in Hawaii. Eugene helped me in every step of the way and make sure I had the exact vehicle I wanted and updated me so I knew what was going on exactly throughout this long process. He is very friendly and helpful, and I am glad I had the chance to work with him. More

Excellent service across the board. Eugene Sukert went above and beyond to not only help find the right car for me, but to follow up and make sure that everything was going okay. I ordered additional ext above and beyond to not only help find the right car for me, but to follow up and make sure that everything was going okay. I ordered additional extras for the car and Eugene made sure that I was taken care of and coordinated with the service department leaving me with very little follow up on my part. Thank you to the Aloha Kia team for a wonderful experience! I am very happy with my new ride, the 2021 Kia Telluride! More

Wonderful team of experienced men and women at Aloha Kia! Will happily do business with them again in the future! Special thanks to Jo for helping me into the car I chose from the start! Will happily do business with them again in the future! Special thanks to Jo for helping me into the car I chose from the start! More