Alpine Nissan of Denver

Allen is so patient and explains everything in detail, his communication skills are excellent! Alpine Nissan did a great job with everything that needed to be done on my car. Thank you! his communication skills are excellent! Alpine Nissan did a great job with everything that needed to be done on my car. Thank you! More

David Bohn was extremely cranky . I presented oil change coupon for $49.99 that was sent to me by Nissan. He entered coupon value at almost $53. When I pointed out the discrepancy and I presented oil change coupon for $49.99 that was sent to me by Nissan. He entered coupon value at almost $53. When I pointed out the discrepancy and asked him to correct it , he started blaming me for using shuttle service and got upset over me insisting on honoring coupon value. I did share this experience manager who was nearby and not much reaction. I was planning on getting few recommended service done worth almost $1500 but I am no longer sure whether I want to do this. More

Wednesday -Bought a 2017 Ford Explorer and paid the dealership 7/31 full price to Jeff. . Was told it was leaking oil from the timing chain case and they would replace it for me. No loaners to offer th dealership 7/31 full price to Jeff. . Was told it was leaking oil from the timing chain case and they would replace it for me. No loaners to offer though and they would make things right when I received my car. I'd have it by Saturday. No calls all day so I called. Was told the tech called in sick. Would be ready M. or Tu. They'd call. M. I called after 1p sorry not ready but tomorrow. Asked for a loaner if it wasn't ready. They didn't have any. Again so sorry but we will make this right. Called Tu. late afternoon and was routed to many ext. with no answers. Wed. Texted and emailed next day Got a text: so sorry and understand your frustration the head GM will reach out to you soon. GM Katelyn emails me and says so sorry please get back with a time so we can this figure out I answered to her email., I texted, I even called to set up a time. No response at all. Called no one would answer. Th. I had my daughter take me up there and GM Jeff said the tech was out for a funeral so by Saturday8/9 I would have it. We are so sorry for this we will compensate you for this. I insisted then on a loaner 45 minutes I have a loaner. Spent the next week calling and texting where is my car. I want my car. Just get more excuses but I was dealing with my moms funeral all week. Friday8/15 I drive up there and demand to see my car and say I am not leaving until I have it in my possession. I ask for Jeff, off today. Ask for Katelyn sorry we can't find her. Then a new GM who was very kind and very concerned talked with the tech. He promised me the car in 2 hours. I was back 2 hrs to the dot. I was given the keys to my car and told it it out front now hand them the loaner keys. They seriously don't even walk me out. AND THERE WWS CERTAINLY NO COMPENSATION AFFORDED ME. MY car was dirty outside, had only 1/2 tank of gas, no washer fluid. MY salesman was there and took me out apologizing profusely for this mess. He had been on vacation. Got in my car at last! Only took them 16 DAYS TO GIVE ME My CAR I BOUGHT FROM THEM WITH CASH. My salesman then ran out to stop me because I had NO TEMP TAG!!! I thanked him for catching that, he was so nice. And that is the only 4 star I gave this dealership. More

Every one was nice ad very helpful, service was fast and it was done when they said it would be it was done when they said it would be More

3 weeks later my engine light is back on after they made repairs to my car Made an appointment and was told they wouldn't even get to my car for 2 days Service and repairs sucks repairs to my car Made an appointment and was told they wouldn't even get to my car for 2 days Service and repairs sucks More

Overall excellent service from both Dave and the dealership, everything went as scheduled, will be back again soon. dealership, everything went as scheduled, will be back again soon. More

Allen was helpful. And worked within my budget. I am still having problems with making appointments via your website, but that is something I will need to address nex And worked within my budget. I am still having problems with making appointments via your website, but that is something I will need to address next time I need to go in. More

Anthony was extremely helpful when it came to choosing the car we wanted. He helped us with anything we asked of him. I would recommend him to everyone. the car we wanted. He helped us with anything we asked of him. I would recommend him to everyone. More

My car check engine light went on after being serviced in this location pretty unlucky this location pretty unlucky More

KNOWLEDGEABLE EMPLOYEES, HELPFULL AND SINCERE ABOUT MY CONCERNS. THE WRITE-UP PROCESS WAS SMOOTH AND COMPLETED IN A TIMELY MANNER. CONCERNS. THE WRITE-UP PROCESS WAS SMOOTH AND COMPLETED IN A TIMELY MANNER. More