I can't say enough about the group of folks working at Altitude in Evanston. I'm a Hot Shot Trucker, and was running a load of stuff out to Oregon for the railroad about a month ago. Somewhere west of Evanston on I-80 my truck started losing power and my check engine light went on. I went to Google to find the closest dodge dealer and Altitude looked like my best bet. I called the shop and told them my situation, "I'm in a hurry, this load has a deadline and I'm a long way from being there, can y'all fit me in today?". All too accommodating the shop foreman Jason, told me to get to them and he would get me worked in and on my way.
I got to the shop, talked with Jason about what was happening with the truck, and he told me he'd get to me as soon as possible. Within 30 minutes we were driving my truck to the side of the building. I had my gooseneck hooked up with all the freight on it and we couldn't fit it in the shop. Jason moved some cars around and made room outside next to the shop and sent Chris to come outside to start going through the trucks computer. Within an hour they had narrowed the problem down to a handful of bad sensors. I had told Chris that I had been an aircraft mechanic for many years, and did most of my own maintenance on my truck. He took extra time to explain to me how my systems and sensors worked in my truck so that I may have a full understanding of what to look for in the future and how to repair it.
I left the shop, bought some sensors on my way out to Oregon and replaced my parts out west. On my way back a few days later, I developed another problem with the truck in Utah. I called the shop (since I'd be passing by later that day anyway) and asked if they could at least scan my computer once more for me so I knew what to do when I got back home to Texas. The service writer said it'd be no problem, even after I told him I wouldn't get there until just 10 minutes before they closed. I drove as fast as I could to get there, but the weigh station just up the road had me come in for an inspection, delaying me almost exactly ten minutes. I raced to the shop just as most of the crew had gone home. Only the service writer and Jason were there. They offered to stay late and scan the truck for me anyway. After 30 minutes or so, Jason offered to call Chris from home to come up and help out, (since Chris was more familiar with the truck and the original issues I'd had with it.) I told Jason that I wasn't in as big of a hurry as before and that this wasn't necessary. Being the great group of people these folks are, Jason insisted on asking Chris to come help, being that I'm so far from home and these guys were my only shot. Chris left his home, (at least an hour after already being off work) to come back to work and help me out. We went through the truck for hours after the shop was closed until we all agreed to call it a night and try some more in the morning. Chris went home to his wife and a cold late dinner, and Jason offered to have me come to his house, his wife had made a huge dinner, and said I was welcome to join them. Hospitality like that is so rare in todays world, and although I was hungry, I reluctantly had to decline the offer so I could park at the local truck stop and get a shower. Determined to be a gracious host, Jason insisted that I park up, grab a shower, and meet him and his wife for some Wyoming hospitality and R&R at a local tavern. I was happy to accept, after the trip I had just had some time with some good folks was a welcome prospect. We sat for hours up at the tavern talking about Wyoming, the people, and life back where I'm from in Texas.
The next morning I grabbed some coffee and headed back to the shop, where Jason and Chris were eagerly waiting to get cracking on my problem again. We went over the computer, the egr system, turbo, and intercooler for hours. Chris had finally found an issue with my intercooler tube. It was rubbing my intake housing and my boot was wearing thin, (suspected boost leak). Although they didn't have the part on hand, Chris did his best to patch the hole enough to get me back safely to Texas where I could replace the tube.
After all of that help these people gave me, upon hearing that I am a veteran, (from our talks in the shop) they offered a military discount on the bill. I tried to decline, on the grounds of what all they had done to help, and once again, their hospitality prevailed. The service manager told me "If someone is willing to fight for my country and my freedom, a discount is the least I can do in return".
I have spent years in the military, in all sorts of nations, around all types of people, and now that I am a Hot Shotter I can add every state in the lower 48 to that list, and I can not ever remember a more hospitable experience in my life. These people, took my problem to heart, left their families at dinner, offered to feed a stranger far from home, worked tirelessly after hours, and then insisted on discounting the service after all that. I am, without question, stunned by this shop. I don't know if there's any type of awards given in the state of Wyoming for buisiness who excell in their communities, but this place deserves their highest honor without question in my book. These guys bring great credit to themselves, their company, and the automotive repair buisiness as a whole.
I've since made friends with the people there, and look forward to the next time I pass through Evanston, to see these guys again. Truly a remarkable group of people.