Amato Hyundai of Glendale - Service Center

Marlon Loving, Milwaukee I recommend John Amato Nissan in Milwaukee. I give you all 5 stars. Salesman Marlon Loving is a great guy and salesman. When you’re looking for a car I recommend John Amato Nissan in Milwaukee. I give you all 5 stars. Salesman Marlon Loving is a great guy and salesman. When you’re looking for a car go see Salesman Marlon Loving in Milwaukee. More

Oil change and body damage estimate Upon arrival I was greeted by salesman Marlon Loving who walked me through the process of getting my oil changed and receiving an estimate for auto bo Upon arrival I was greeted by salesman Marlon Loving who walked me through the process of getting my oil changed and receiving an estimate for auto body damage. More

Reliable. I have used John Amato for all my service needs, including the collision center for an accident with a deer. I have always received prompt, professio I have used John Amato for all my service needs, including the collision center for an accident with a deer. I have always received prompt, professional service at a reasonable price. I'm very satisfied with this business and will continue to use them for all my future maintenance and repairs. More

see my notes below Over a period of six or seven years, my wife and I have leased vehicles from the dealer. The sales staff have always been extremely knowledgeable and Over a period of six or seven years, my wife and I have leased vehicles from the dealer. The sales staff have always been extremely knowledgeable and courteous. At no time did either of us feel pressured. The same can be said for the service staff. Never, did a service take longer than promised. We never had to re-do any service performed either. Each time we interfaced with the crew, we came away pleased. finally, our interface with management was pleasant and meaningful. They always assured our visit to the dealership was pleasant and worth our time. All -in -all, I'd always recommend Amato if asked More

Paid for a complimentary free service I scheduled a 10:30am appointment for a complimentary multi-point inspection. I'm new to having a car so I always bring my Nissan Murano in to have a I scheduled a 10:30am appointment for a complimentary multi-point inspection. I'm new to having a car so I always bring my Nissan Murano in to have a check. Once at my appointment I was told that since my service engine light was on, I would have to pay $128 for a full inspection which would be done in 2 hours. After 2 1/2 hours I call and was told my car is still being worked on, ok, fine. After 3 1/2 hours I received a call saying that my car is ready. Once I arrive I am told that they could not highlight my problem with the service engine light being on, until I fix another problem with my flex pipes. The flex pipes and exhaust is included with the complimentary multi-point inspection, so I was confused why I paid for a inspection, but after they figured out they can not go on with the inspection until I get my exhaust done, they should have been done looking at the car, right? Crazy because I was never giving any information about the inspection that I paid $128 but I was given a complimentary multi-point inspection paper which list that my muffler/exhaust/and mountings were checked at this time and labeled good. But the representative stated if I pay to get my flex pipes done with Nissan it would be $855.85 plus tax, but on the next sheet it says my exhaust was good at the time. I am confused and feel that I have been ripped off by Nissan. After leaving Nissan I took my car to a different shop and they told me that their is nothing wrong with my flex pipes, they ran codes and no codes came up. Horrible service and this is the only shop I go to. More

Totally unprofessional Have been going to John Amato service department for more than a year. However, the way things were managed in my past few visits was at the least unp Have been going to John Amato service department for more than a year. However, the way things were managed in my past few visits was at the least unprofessional and disappointing. 10/31/2015: I took my car for regular oil change and also to check out a recall that was sent by Nissan for my car. The employee I dealt with told me he would not have enough time to address the recall issue and advised me to schedule with them on a weekday. I did schedule an appointment for a few days later: 11/05/2015: I took time off work and visited John Amato to address the recall issue. To my surprise I was told that the recall part has not been delivered to them by Nissan. I asked them why they did not give me a notice so we can cancel the appointment and all they said is that they understand. I talked to their service manager and I have to admit he was very polite and tried to find a solution for me. He advised that I should reschedule later to address the recall issue. He also offered to come and pick-up the car from my place but I had no problem to get my car back to them on a Saturday morning, so I rescheduled with his help for the following month: 12/12/2015: I showed up to John Amato for my re-scheduled appointment. Again the employee told me that the recall part has not been delivered by Nissan. I was very frustrated because again they did not bother to call me and cancel the appointment, but instead I received a reminder e-mail 1 week and the day before my appointment. The employee told me it is Nissan's fault for not delivering the part and that it is the same for about 300 of their customers. When I asked them why I was not notified he said: "it is what it is", not to mention he did not even bother to apologize. Overall the handling of the case left me speechless with the level of their unprofessionalism and lack of customer respect. The employee I dealt with all 3 times was Jose. More