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American Motors

5.0

2 Lifetime Reviews

1301 N Washington Avenue, Brownsville, Tennessee 38012 Directions
Sales: (731) 772-8110

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2 Reviews of American Motors

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January 12, 2018

"Incredible people!"

- KJ Lee

I've read some of the reviews about bad service, quality etc...and I can tell you first hand I DIDNT SEE IT!.... These people were nothing but courteous to me!...courteous doesn't describe it accurately they treated me ROYALTY ....I flew in from Colorado especially for a particular truck I had been searching for to test drive and hopefully drive back to Co. David (fantastic guy) picked me up in Memphis at the airport drove me 45 min to motel, the next morning Tony (another great guy) brought the truck to the motel (now here's the unfortunate but almost comical part) 2 blocks before the motel the hood flew back (wasn't latched all the way) wiped out hood, grill, hinges, valence and damaged tops of fenders, Tony was beside himself! He couldn't believe it.... Honestly when that truck came around the corner I about fell on the ground lol Long story short we test drove the truck and I bought it. Tony and I drove to Memphis (2 1/2 hour round trip) for new hood and grill while they took my truck to repair shop, unfortunately the repairs were rather extensive and I couldn't wait around 4-5 days we booked a return flight that afternoon but that evening David called motel and invited me to dinner with his family!...I declined but an hour later Harley,( an absolutely charming woman and the owner Galen's daughter) called and insisted on delivering the most incredible meal I've had in a long time! And at 3:30 A.M. David took me back to the airport for my return flight..... The FINAL result of all this IS... An unfortunate mishap occurred and these fine people not only arranged all the repairs and covered them but also are making arrangements right now to ship my truck back to Colorado!...and as I said in the beginning TREATED ME LIKE ROYALTY!.. So a huge thank you to Galen, Tony, David, Tommy and most certainly Harley!!! THATS SOUTHERN HOSPITALITY!! ... Kevin

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Recommend Dealer
Yes
Employees Worked With
Galen, Tony, Tommy, David and Harley
June 20, 2014

"Worst, most dishonest out there"

- Che.vin

If they had a negative star, this dealership definitely earned it. We spoke back and forth about a vehicle 3.5 hours from us and asked all the right questions--more than once and was mislead (to put it kindly) each time. Told 4wd works--impossible considering transfer case not connected to front drive axle and grease coming out boots and multiple sensors disconnected, unplugged, cut. Exhaust hacked up, welded. Multiple alterations to vehicle. Gauge cluster broken. Park neutral drive indicator doesn't work. Airbag in steering column open--deployed?? Center console lid coming off. Strange wiring. Wiring cut underneath. Evap canister unplugged. Oilpan sensor plug not present. Tires "65%"--nope! And so much more... BUYER BEWARE!!! Seller says "I didn't know..." Also said over phone that he drove himself to check out and "I'm gonna crawl all over this thing", had it inspected by "their guy Robert..." Blamed on Robert that they didn't know there was anything wrong with the truck. How do you remain in business when you let someone drive 3.5 hrs each way to buy from you after they told you about recent similar experience and then DO THE SAME? Wow... They are banking on you not knowing what you are buying! Protect yourself and if you do buy, take someone who can crawl under and really knows what to look for. They will not disclose if they feel it will cost their sale--no matter how far you drive or how many time you ask. *** Shame on you Tony.

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Recommend Dealer
No
Employees Worked With
Tony
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