Bought a hybrid car and in the hurry of finishing paperwork dealership forgot return the plug in cord since they charged the battery while finishing paperwork. So next morning i called sales rep Peter who assisted me and he never returned my call. For over a week I called and each time everyone was extremely polite, apologized and took my info to return my call, which never occurred. On a weekend I called to speak with a manager Andrew and he again apologized and promised to call me back in 5 minutes. Since no one was returning any calls I made the hour drive to the dealership. Upon my arrival an older sales rep asked if he could assist and I asked to speak with GM Carlos, again everyone apologized but told he was busy. They asked me to sit and wait and I politely declined and replied that I would be more the glad to share by car buying experience with the clients sitting in the show room. To my surprise Carlos was immediately available, image that. He asked me to follow him and I complied and signaled my husband to follow. He went down the hall, swiped his card and Walked into a room, we thought since he asked me to follow him that also implied inside this room. Carl turned around physically put his hand on my husbands chest and in a threatening manner ( elevated voice) asked my husband to leave. At this point I quickly informed Carlos that this was my husband and since he just had told me to follow him off the sales floor we were doing exactly what he asked. He didn't even bother to introduce himself and when my husband asked how he thinks it was appropriate for him to touch him is when he asked him to leave, which he complied since he was just threatened by their manager. Keep in mind that I am still writing for my hybrid car charger, so I calmly repeat that I'm not interested in a apology I just would like my charger. Finally they produce my charger but when I ask for my second car key, the GM Carlos replied he new nothing. So I was kind enough to fill him in, over a week ago I bought a $35k hybrid car, they forgot to put the charger back inside the car and then couldn't locate the second key. I am still waiting for him to call me back, apparently now adays you only get one car key with a car purchase.