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Ancira Nissan

San Antonio, TX

4.6
6,411 Reviews

10835 I-10

San Antonio, TX

78230

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6,411 Reviews of Ancira Nissan

August 11, 2021

I brought my Rogue in for a scheduled service on Saturday morning at 7am. 3 days later they had not even looked at it. I realize y’all are busy but there was zero communication on status or that there was More

by Alamo Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jaime Esparza, Anthony Corey, Travis Timmin, Miguel Villarreal
Aug 12, 2021 -

Ancira Nissan responded

I am disappointed to hear about your experience with us. Please give me a call at (210) 558-5001 so that I can look into this for you. I hope to hear from you! - Hilda Martinez, Owner Loyalty Manager Ancira Nissan, (210) 558-5001

August 11, 2021

Always friendly and professional service with a smile ! Thank you. I would recommend this to everyone! Clean, quick and comfortable waiting rooms and service. Thank you More

by premierhcproperties
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Villarreal
Aug 12, 2021 -

Ancira Nissan responded

Thank you so much! We appreciate your recommendation!

August 11, 2021

Great service was so pleased and Massad was great help to us too. I appreciate all the help and hope the problems are fixed perfectly More

by LSHAWA20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Massad
Aug 12, 2021 -

Ancira Nissan responded

Thank you so much!

Aug 14, 2021 -

LSHAWA20 responded

You r more than welcome

August 11, 2021

Miguel was very helpful and answered my questions effectively. He made some recommendations and it would help if he made them while the car is there, maybe your service men would have had the time t More

by CARMENSTALLINGS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Miguel Villarreal
Aug 12, 2021 -

Ancira Nissan responded

Thank you for leaving the 5 stars! We will definitely address this to make changes so that your visits are as productive as possible!

August 10, 2021

Anyssa was the best, she gave me the facts about what my car needed as well as advice on which services were priority and which ones I could wait on. She is very trustworthy! Once my services were done, a More

by s.stringer016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anyssa Sanchez 5 stars
Aug 10, 2021 -

Ancira Nissan responded

Thank you so much for the review! We look forward to assisting you in the future!

August 10, 2021

I took my vehicle in without an appt. They gave me a 3 hr window, but were done within an hr. My information was already in the system, so there was no question as to the services needed. I wasn't pressured More

by BRENDA.3279
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Sanchez , Travis Timmin, Miguel Villarreal
Aug 10, 2021 -

Ancira Nissan responded

Thank you so much for the review and 5 stars!

August 10, 2021

The service wasn’t awful but being harassed daily sometimes multiple times a day with phones calls, texts And emails to give them a review is ridiculous. You do not want this review. The service peop More

by LJUSTELIEN
Recommend Dealer
No
Employees Worked With
I don’t know
Aug 10, 2021 -

Ancira Nissan responded

I am disappointed to hear about your experience with us. We are always looking for ways to be better. Please give me a call at (210) 558-5001 so that I can look into this for you. I hope to hear from you! - Anthony Corey, GM Ancira Nissan, (210) 558-5001

August 10, 2021

Otis was wonderful. The best service advisor I’ve ever had. He deserves to be rewarded. Maybe a parking spot close his office. Please tell his supervisor for me. Thank you More

by TIMOW3344
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ottis Gregory
Aug 10, 2021 -

Ancira Nissan responded

Thank you so much! We are so lucky to have Ottis on our team!

August 10, 2021

Always a great experience. Fast service and good customer service. I always know im going to be in and out in no time.. thank you More

by CLARINDAMERCADO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Timmin
Aug 10, 2021 -

Ancira Nissan responded

Thank YOU! We appreciate you!

August 10, 2021

Made appt @10am for oil change, in station @11am, finished @1135,45 min to 1 hour to notify me. Not good...thought oil change was faster. More

by besanchez10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Masad
Aug 10, 2021 -

Ancira Nissan responded

I am disappointed to hear about your experience with us. Please give me a call at (210) 558-5001 so that I can look into this for you. I hope to hear from you! - Anthony Corey, GM Ancira Nissan, (210) 558-5001

Aug 10, 2021 -

besanchez10 responded

Called back but you're out for a week

Aug 11, 2021 -

Ancira Nissan responded

If you can, please give Hilda Martinez a call. She's our Service Owner Loyalty Manager. 210-558-5001

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