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Ancira Nissan

San Antonio, TX

4.5
6,412 Reviews

10835 I-10

San Antonio, TX

78230

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6,412 Reviews of Ancira Nissan

May 13, 2019

This waiting time was excessive, 2 hours for a code check. The service provided in this place is inconsistent, sometime you go through pretty fast or too slow without apparently reasons. I arrived before 7am t More

by YMN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't have the names of the representative or a mechanic at this moment.
Jun 20, 2019 -

Ancira Nissan responded

Thank you again for taking the time to let us know how we did. I will make sure the service manager is made aware of you concerns so we can address it. We hope you have a great day! Jason Thompson GM Ancira Nissan 210-558-5001

May 13, 2019

Efficient Everything was handled perfectly. The only exception was in thebpast when i come in for an oil tire etc. They vacuum my front seats and floorboard ma More

by DARCIESCHIPULL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daytona Leonard
Jun 20, 2019 -

Ancira Nissan responded

Thank you for taking the time to let us know how we did. We are currently under construction in our service department and it has effected our ability to vacuum vehicles and for that, I apologize. We do have plans to reinstate that service in the future. Thanks again and I hope you have a great day! Jason Thompson GM Ancira Nissan 210-558-5001

May 10, 2019

Carelessness Went for oil change. Tire needed repair. Once back at work noticed center cap on rim was missing. Also valve stem cap. Now have to go back. Grease smu More

by Anto-Ancira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daytona Leonard
May 09, 2019

Long wait time & no followup The reason i gave it that rating was cause of how long the service took which was promised 1 hour to 45 min to 2 hours i was literally almost there 3 More

by Avenger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Jackson
Jun 20, 2019 -

Ancira Nissan responded

We really appreciate your feedback! Our team strives to deliver an excellent experience, but it sounds like in this case that didn't happen. Please give me a call so we can discuss it. I would like to have a chance to make it up to you. We hope to hear from you soon! Jason Thompson GM Ancira Nissan 210-558-5001

May 09, 2019

Fast and courteous My husband and I were greeted with respect and friendliness. We felt no pressure to purchase the vehicle. Sales person was very informative with res More

by ESPINOSA421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Moreno
Jun 28, 2019 -

Ancira Nissan responded

Our customers deserve nothing but the best and I'm glad to hear you thoroughly enjoyed your experience at Ancira Nissan! Vehicles are vital assets to our daily lives and it is of the utmost importance that they are regarded as such. We practice low-pressure sales techniques because we believe the customer is always more important than the sale. We anticipate the next opportunity to do business with you. Until then, take care and drive safely. Jason Thompson GM Ancira Nissan 210-558-5001

May 08, 2019

Exceptional service, took less time than imagined. Exceptional service, took less time than expected and much less than expected to pay. Great service, keep up the good job. Great people and very frien More

by U959756
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A young greeting lady.
Jun 20, 2019 -

Ancira Nissan responded

Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care! Jason Thompson GM Ancira Nissan 210-558-5001

May 08, 2019

Amazing Josh was very helpful and the customer service was great. Thank you for all the help. I would highly recommend him to anyone. Great service! More

by ARASHID
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Cheatham
Jun 20, 2019 -

Ancira Nissan responded

Arashid, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Jason Thompson GM Ancira Nissan 210-5585-5001

May 08, 2019

Long wait for simple inspection I came in to get an inspection and my key battery replaced. Both seemed to be quick jobs. However, they found 2 outstanding recalls and a few other is More

by Martini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Williams
Jun 29, 2019 -

Ancira Nissan responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Jason Thompson GM Ancira Nissan, 210-558-5001

May 08, 2019

BAD SERVICE Bad Customer service ! Don’t try to call the dealership because the GM Anthony Corey will explain how it was the customers fault this is my second br More

by beckychavez09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Corey, Ottis Gregory
Jun 29, 2019 -

Ancira Nissan responded

We're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to us at (210) 558-5001 at your earliest convenience to discuss how we can turn your experience into a positive one. Jason Thompson GM Ancira Nissan

May 07, 2019

Pathfinder service The staff and service was fine. They got to me quickly and serviced my car in a reasonable time. My only concern is with the facilities. This may be c More

by Pathfinder1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall names
Jun 14, 2019 -

Ancira Nissan responded

We appreciate you taking the time to leave us this feedback. The construction that is going on here is exclusively to correct issues accessing our service department. As an added plus the service department will be moving into the new building where we have 3 comfortable service waiting areas and a children's playroom. All waiting areas are outfitted with multiple electrical outlets, charging stations and state of the art technology. We hope to see you back soon! Jason Thompson GM Ancira Nissan 210-558-5001

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