
Ancira Nissan
San Antonio, TX
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6,412 Reviews of Ancira Nissan
Friendly staff Professional service with a smile,friendly, and helpful. Did not have a long wait and car was ready when they said it would. Very happy with Ancira Ni Professional service with a smile,friendly, and helpful. Did not have a long wait and car was ready when they said it would. Very happy with Ancira Nissan. More
Oil change Fast friendly and fully informative. Nice to have snacks and variety of drinks in the customer waiting area. Informed of upcoming service that needs t Fast friendly and fully informative. Nice to have snacks and variety of drinks in the customer waiting area. Informed of upcoming service that needs to be completed More
Great customer service experience this dealership was more than willing to help me with my issue with my clutch then all other dealerships in the stood in San Antonio that I talk to as this dealership was more than willing to help me with my issue with my clutch then all other dealerships in the stood in San Antonio that I talk to as far as Nissan goes. I would highly recommend this dealership over any other Nissan dealership in San Antonio More
Set Up Incorrect Expectations & Waiting Longer Than Needed 1) This was my first service ever at Ancira Nissan, I was told twice that only the oil/filter & tire rotation was going to be done for the 5,000 mile 1) This was my first service ever at Ancira Nissan, I was told twice that only the oil/filter & tire rotation was going to be done for the 5,000 mile service. After receiving my car I noticed that the front and back wipers were used dirtying my freshly detailed car from 2 days before. If anyone mentioned the testing of the wipers was going to be done, I would’ve wait a week or two before taking my car in for service. 2) The service to my car was finished about 30 minutes or so before I noticed that it was parked in front and I was kept waiting because the technician was working paperwork for other clients which is not acceptable. My time is valuable too!! 3) Finally, no paper or plastic was used to protect the driver seat or rug. My freshly vacuumed rug was full of dirt from the driver when the car was delivered. I was offered by the manager to take the car back for cleaning. I much rather get reimbursed for what I paid to get it cleaned. More
Excellent customer service . We were very pleased with the price and customer service. I will refer my friend and family to Anceria Nissan. love my Kicks! . We were very pleased with the price and customer service. I will refer my friend and family to Anceria Nissan. love my Kicks! More
Service Updates to Customers Needs a Lot of Work The only time I got an update on the status of my car's service was when Ancira called to get approval for doing the work (ie. they wanted my money) o The only time I got an update on the status of my car's service was when Ancira called to get approval for doing the work (ie. they wanted my money) or when I called them. And that was after not hearing from them after 3 days on work that should have only taken 1 - 1.5 days at most if all parts were available. Turns out they had to order parts but didn't bother to call and let me know the service on my car would be delayed several days. I had to call them to find out. Then they said it needed only 2 more hours of work and it'd be ready for pickup and that was at 10:30 am. 26 hours later and once again, I had to call them to get an update only to find out it was ready for pickup. When were they going to call and tell me. I understand delays and all but Ancira should at least keep the customer updated. We're the ones without a car and paying them, so getting updates from them on a frequent basis and not having to call them to find out stuff isn't too much to ask More
Oil change Great service! Dealing with Anciria for years and they continue to provide us with outstanding service. Thanks to Brian Rodriguez for his outstandin Great service! Dealing with Anciria for years and they continue to provide us with outstanding service. Thanks to Brian Rodriguez for his outstanding help and service. More
Genuine people I went to Ancira Nissan to purchase a car and had the pleasure of having Angel Preciado as my sales rep. He was the one who made the experience genuin I went to Ancira Nissan to purchase a car and had the pleasure of having Angel Preciado as my sales rep. He was the one who made the experience genuine. His personality his knowledge of what i needed sealed the deal. I would highly recommend Ancira Nissan to my friends, family, co workers and anyone i may know who is wanting to buy a car. The staff is friendly and genuinely real. Like its supposed to be. Thanks Ancira. When im ready to buy again. Im definately going back. More
First time owner I would like to say that my experience with Ancira Nissan was beyond awesome. My sales rep Hong Liao was the greatest, he walked me through the proces I would like to say that my experience with Ancira Nissan was beyond awesome. My sales rep Hong Liao was the greatest, he walked me through the process, explained all of my financing options, and kept me informed throughout the whole time. Hong was patient, professional, and personable. He is not your typical sales rep, he did not rush me or pressure me. He gave me the time to read through all the documents that had to be signed without seeming impatient. He also took the time to explain some features of my car that others may already know about, I'm not the most tech savvy person, but again his professionalism came through. He has kept in touch to make sure that I was satisfied with my experience and to inform me of upcoming maintenance schedules. I would recommend Ancira Nissan to anyone looking to purchase a new or used vehicle, they have a great selection to choose from. All the cars shown to me were very clean and had very low mileage, they are reasonably priced and will work with you until you are satisfied. Thank you Ancira for my first New to me car buying experience. More
Very courteous and helpful staff Excellent service and always with a smile!!! Thank you. I appreciate the fact that you get the job done as quickly as possible. My car runs very we Excellent service and always with a smile!!! Thank you. I appreciate the fact that you get the job done as quickly as possible. My car runs very well thanks to your expertise!!!! You More