Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ancira Nissan
San Antonio, TX
6,414 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
6,414 Reviews of Ancira Nissan
April 13, 2010
I first contacted Ancira Nissan because I found an ad for two 2010 black Nissan Sentras 2.0 S for $11,990. The ad listed both product numbers which I used to look up the actual vehicle on their site. I loved two 2010 black Nissan Sentras 2.0 S for $11,990. The ad listed both product numbers which I used to look up the actual vehicle on their site. I loved the car and the price was fantastic so I pursued it. (This was all done via chat and email because I was at work and I live about 500 miles from San Antonio.) After a conversation with Mark Anthony, I was told that that price was only valid for customers who were going to finance through the dealership (I had already set up financing through my bank) but they would extend the sale price to me. I gave him my banker's contact information and urged him to fax the paperwork that evening even though the bank was closed so they could have it first thing in the morning. Mark suggested I use my credit card to put down a $500 refundable deposit to 'hold' the car since they only had two at that price. I declined because my bank is a small town bank and I know my banker personally. It would have taken less than two hours for the paperwork to be completed and the deal closed. As soon as the bank opened the next day, I called to see if he had received the paperwork. No, there was nothing waiting for him. So I contacted Mark to see why the paperwork hadn't been sent. At 10:30, I received his response of 'I have already spoken to my finance department. They should soon be faxing over the necessary paperwork to your bank.' Keep in mind I was ready to pay $300 for a flight to San Antonio to pick up the car because they couldn't/wouldn't deliver it. At 1:30 p.m., I got an email from Mark stating that BOTH of the cars had been sold. One the previous evening and one that morning, but I could purchase a different Sentra 2.0 S for the new sale price of $12,990. I was thoroughly disappointed. I feel like I got the short-end of the stick just because I don't live there. My brother-in-law offered to call and see if he could work out a deal with Mark so I let him. After many phone calls and emails, they would not make good on the first offer they gave me. I decided that what they had done was wrong and the only way I would purchase a car from them is if they either A) sold me the same model and color of car for the original $11,990 or B) they sold me a metallic gray one with the convenience package for $12,990 (they were asking $13,840). They absolutely would not do it so I went elsewhere (and have purchased the same car hassle-free at a great price; and they deliver). Had they just faxed the paperwork when they said they would, none of that mess would have ever happened. Also, I checked the sales ad which showed the 'updated' price of $12,990 but the two product numbers were the EXACT SAME as listed in the $11,990 ad. I pointed this out to Mark in my last email but I never got a response. That to me speaks volumes. More
by shopgirl2010
Employees Worked With
Mark Anthony Alcorta
April 07, 2010
I did have an unpleasant interaction with one of the other salesman whose name escapes me at the moment. He was very derogatory in his manner and how he addressed me. I was immediately attended to as s other salesman whose name escapes me at the moment. He was very derogatory in his manner and how he addressed me. I was immediately attended to as soon as I got out of my vehicle. Bob was interested in what I was interested in. That alone made me feel that he was looking out for my safety and to satisfy me, which is undoubtedly extravagant. He also worked very hard to get the finance department to do what they could to help me find the right loaning company. The finance department is very much appreciated for the diligent work and effort they put forth to find a loan that would work. I also appreciated how George Nickolson took the time to explain the things I didn't quite understand during the final process of signing all of the paper work. He seemed awfully busy but he still didn't mind me asking any questions that I had and he informed me quite well. I also appreciate the flexibility with which I was shown. More
by brownbs
Employees Worked With
Bob McFadden
April 03, 2010
We bought an SUV at Ancira nissan a few months back from Ancira and it was great at the time, but we realized we needed more space to carry cargo, my husband went to a local dealership here in Kansas and th Ancira and it was great at the time, but we realized we needed more space to carry cargo, my husband went to a local dealership here in Kansas and they were rude and real snotty. While my husband was in waiting to hear from the dealership he was at I had already took it upon myself to call Ancira and ask to speak to Tyson (The guy that sold us our SUV...I just had a feeling that if we really wanted to buy a truck he was the one who could make it happen). My husband was denied at the local dealership, but i handed him the phone and said here....give him your information so we can get your truck....3 days later we were driving down to Ancira Nissan in San Antonio to get our vehicle...the buying process can sometimes be long, but it was well worth the wait and the 11 hour drive to San Antonio, we were very satisfied with our purchase. We will definately be back to Tyson at Ancira to buy our next vehicle, hopefully he is still there when we go back in a year or so, but all in all Ancira has definately won our business no matter where we may be in the country. More
by ksbmgb5
Employees Worked With
Tyson
April 01, 2010
I feel like I really recieved a great deal! I wasn't sure on what kind of vehicle I wanted, Jesse was very patient in showing me all of my choices. I have recommended friends to him as well. Jesse and his ma on what kind of vehicle I wanted, Jesse was very patient in showing me all of my choices. I have recommended friends to him as well. Jesse and his manager were very friendly and did everything possible to make me a very satified customer. More
by lserratos9
Employees Worked With
Jesse Hernandez
March 31, 2010
Absolute wonderful sales experience! Jesse and his Sales Mgr were great to work with and I would definitely recommend anyone to them. We initially were looking for used Murano, but they were able to find us Mgr were great to work with and I would definitely recommend anyone to them. We initially were looking for used Murano, but they were able to find us a brand new one with all the features and within our price range. We left feeling like we got a great deal and great vehicle. Financing was a breeze as well. A+ for Ancira Nissan, Jesse and the team. Thanks! More
by heylee
Employees Worked With
Jesse Hernandez
March 31, 2010
My wife and I had a great experience buying from Ancira. Got a great price and excellent customer service. Our show manager Hong was very knowledgeable, friendly and honored our requests. Financing was ea Got a great price and excellent customer service. Our show manager Hong was very knowledgeable, friendly and honored our requests. Financing was easy which isn't typical of most places. We took the vehicle late at night and Hong followed up with us asking us to schedule a detailing and car wash. What service! We highly recommend both Hong and Ancira. More
by ntamez
Employees Worked With
Hong Liao
March 28, 2010
I was in the market to buy an inexpensive car and was on the tightest budget! I did not think I would be able to get the fun sporty type of car that I wanted and would have to settle for a "family" looking the tightest budget! I did not think I would be able to get the fun sporty type of car that I wanted and would have to settle for a "family" looking car. I ended up falling in low with the Nissan Altima Coupe, but did not think I could afford it. However, everyone at the dealership helped me out and gave me a great deal! They did not give up on me and provided me the financial assistance and car buying insight that I needed as a first time car buyer. More
by vanessasvitalmachine
Employees Worked With
Tyson Abulehieh
March 19, 2010
Very courteous service. Salesman was patient with our questions and did a great job explaining the features and benefits. The finance portion was a bit slow even though we had all our paperwork and infor questions and did a great job explaining the features and benefits. The finance portion was a bit slow even though we had all our paperwork and information together. Having to go back another day to complete the detailing was also a bit problematic, but overall, we're happy with the purchase and I love the car. More
by jbays
Employees Worked With
Sip Olivarri
March 18, 2010
I have known Bob McFadden for 27 years and would not purchase a car from any other salesperson. Every car I have purchased since 1982 has been from Bob McFadden. He tells me what kind of car I want an purchase a car from any other salesperson. Every car I have purchased since 1982 has been from Bob McFadden. He tells me what kind of car I want and what I don't want; no matter what I may find attractive. My exwife even when to Bob to get a Nissan when we were no longer speaking. More
by Jerald Kayne
Employees Worked With
Bob McFadden
March 17, 2010
I have been completely satisfied with the sales presentation and the price. I had gone to Gunn Nissan first to get a price and Bob was able to do better. I have bought 3 new Nissans from Bob. The s presentation and the price. I had gone to Gunn Nissan first to get a price and Bob was able to do better. I have bought 3 new Nissans from Bob. The service is great and very quick, since the only thing I have needed was oil changes and an occasional recall which is handled promptly. When I have the 30,000 mile check-up, it takes most of the day and they give me a car to drive. Rhonda French is very accomadating as well as Tim in the service department. I had always been a GM man prior to buying my first Nissan in 2002 and have not changed since then. More
by Toxie Andrews
Employees Worked With
Bob McFadden
