TLDR: Never buy a car from Ancira Volkswagen.
I was referred to Ancira by a friend - he's now embarrassed to have made the recommendation and I now know which dealership in San Antonio never to do business with.
I requested information online about a vehicle I saw on Ancira's website and was referred to the "internet sales" team. The experience started out really pleasant. Internet Sales Manager, Emily, was responsive and friendly. I told her I lived several hours away and that if we could come to a verbal agreement, I'd happily drive the distance and purchase the car. She advised me to submit a credit application that same morning, which I did. She then referred me to one of her "top salespeople", Julian, and all seemed on track. From there, however, the process fell off the rails.
For the next three days, there must have been an internal struggle among the managers as to what to do with me. Their tactic, like all old-school car dealers is to bring you in, get you emotionally attached, and then pressure you to buy. I was outside-the-box in that they actually had to process an "internet sale" (why have an internet sales department if you can't process an internet sale?!), so clearly they weren't sure how to handle my situation. And in their defense, I'm sure they were worried I'd "shop" their price, but if they're so confident with their prices this shouldn't be a worry!
So for three days they held on to my social security number and all my personal financial information, all without telling me anything. They kept asking the same questions over and over, making excuses about "being really busy" or needing to "hear back from their manager", all without simply quoting me a lease payment - something online dealers like Carvana do in 60 seconds.
Eventually, I'd had enough - after three days you can't give me a simple answer? So I emailed Julian, copied the internet sales team, and respectively requested a conclusion to the matter asap.
And what did they do? After another "I need to talk to my sales manager" excuse, they came back with a low-ball offer on my trade ($3,000 less than the car valuation tool on their very own website) with the caveat that if I came in for a visit they would "likely" offer me what I was asking for my trade. And guess what their response was when I asked how much my lease payment would be without the trade? "My sales manager doesn't think a lease would be a good idea in this case". Haha... what a joke.
After wasting, now four days, of my time and turning over all of my financial information without even the courtesy of giving me a good faith quote, I now know to never buy a car at Ancira Volkswagen.
Note: Cross-posted to Cars.com, Yelp.com, and DealerRater.com.