Ancira Winton Chevrolet

Worst Service Ever at a Dealership I agreed to pay Ancira Winton their asking price for a 2018 Suburban and drove over 240 miles to buy the vehicle. Told them I had a trade in and they I agreed to pay Ancira Winton their asking price for a 2018 Suburban and drove over 240 miles to buy the vehicle. Told them I had a trade in and they sent me a range from a supposed "3rd party independent appraiser" paid for by them. I told them their range was too low and they assured me that their on site appraisals were always higher if I brought my trade in to them. So, I made an appointment to see them and drove over 240 miles from McAllen to meet them - I arrived on time. They did not have anyone to see me when I got there. The vehicle I was purchasing was also not at the dealership - it was at some Gun Club on display. It took them about 45 minutes to go get it. Finally, the internet sales lady placed me with a ridiculous, condescending salesman named J Lopez who refused to acknowledge that a vehicle appraisal should take into account the luxury and 4 wheel drive packages on my trade in vehicle. He kept insisting that the features on a vehicle don't matter. When I asked him why they itemize these things on all their vehicle invoices and taut all the luxury features on a vehicle when trying to sell it he stated that they don't do that. Hello!!!! Is that not the ultimate in Stupidity! I was showing him the NADA appraisal and he said that they did not sell cars and that their appraisals where junk. When I pointed out that NADA stood for "National Automobile Dealers Association" and that their dealership was a part of NADA he still remained in "dense" mode and claimed that they did not know what they were talking about. When I told him that his offer was too low on my trade in he stated "well why don't I just sell you my personal car for the NADA value - how would you like that!" When I asked him why he was offering to sell his personal car to me he said because he wanted the NADA value. At that point I determined that I would never buy a vehicle from Ancira Winton because anyone who would let their salesman act like J Lopez did was not worthy of my business or anyone else's business. DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. THEY DON'T CARE ABOUT CUSTOMER SERVICE!!!! More

Horrible service center experience The service department is the worst I have ever seen, George was my service advisor who I hardly heard from, there was almost no communication at all. The service department is the worst I have ever seen, George was my service advisor who I hardly heard from, there was almost no communication at all. The only way I could talk to him to check on the truck was holding for 20 minutes or being lied to about a call back, his manager Mr. Vetter was no different with the bad communication and a poor attitude especially when the bad service was brought to his attention. I was told to make an appointment so I did, just so the vehicle could sit for a week because their busy and backed up was the excuse I got from George. when a technician finally got to the truck he couldn't duplicate the problem, this truck almost didn't make it on a tow truck because the 11 month old Ancira transmission was failing. After wasting a lot of time the technician took the transmission apart and they definitely found a problem and instead of replacing the unit which is what I bought,a complete unit, they replaced a part and put it back together. So now that its done almost a month later,I have a transmission that has been patched up and the clock on the original warranty is still ticking. The fact that this was a warranty job makes me think feel like I didn't matter and they got my money already More

Excellent Everything! Our experience was amazing! We were helped in every way possible and they made our experience such a great one! We had no trouble and they made it sup Our experience was amazing! We were helped in every way possible and they made our experience such a great one! We had no trouble and they made it super easy for us! Couldn’t have asked for anything better, Armando Evangelista dos such an amazing job! We will definitely be back! More

2017 Chevrolet Spark I purchased my 2017 Chevrolet Spark in 2016.. The salesman was great. Fast forward to 2018 and a little over 16k miles and the vehicle doesn't want t I purchased my 2017 Chevrolet Spark in 2016.. The salesman was great. Fast forward to 2018 and a little over 16k miles and the vehicle doesn't want to start. Whether I become a repeat buyer depends on the service department. My experience with the service department has been poor. I've been asked how I turn the key to start the vehicle. Great salesman but I would not recommend this dealership. More

major repair my vehicle needed major repair and it was done fairly quick. I got it back the same day. I was very happy that i got it back quickly my vehicle needed major repair and it was done fairly quick. I got it back the same day. I was very happy that i got it back quickly More

Great service Took my truck in for yearly inspection, was given a timeframe and inspection was finished faster than estimated time. Mr. Kane was very courteous and Took my truck in for yearly inspection, was given a timeframe and inspection was finished faster than estimated time. Mr. Kane was very courteous and took the time to answer questions that I had about unrelated maintenance. More

Took care of me Went to Ancira Winton, with ni appointment to get a oil change and they took me in despite almost being closing time. Overrall, very respectful and pr Went to Ancira Winton, with ni appointment to get a oil change and they took me in despite almost being closing time. Overrall, very respectful and professionals people there More

Another satisfied customer I didn't expect to reach a satisfactory deal for my new vehicle so quickly and easily. But my sales guy worked with me and we were able to make a deal I didn't expect to reach a satisfactory deal for my new vehicle so quickly and easily. But my sales guy worked with me and we were able to make a deal that was better than I expected. More

Maintenance repair Job well done. I like coming to the service department. I have not had to bring my vehicle back for the same reason. Thank you. Job well done. I like coming to the service department. I have not had to bring my vehicle back for the same reason. Thank you. More

Piston cracked causing engine to replaced My check engine light came on unexpectedly and mike was able to get me right in. He got me into a loaner vehicle right away while they checked my car. My check engine light came on unexpectedly and mike was able to get me right in. He got me into a loaner vehicle right away while they checked my car. The next day mike had called and told me what the problem was and what they were going to do. He also told me everything was under warranty so I had nothing to worry about. Within 2 days my entire engine was replaced and ready to go. Mike even called a week later to check in on me. Very please with the customer service and outcome of the work done on my car. Thank you!! More