what a joke!!!
i bought a used car. 2013 malibu. sales with Amber and Steve went fine. they even delivered the car to me that day. later at home i inspected it more
i bought a used car. 2013 malibu. sales with Amber and Steve went fine. they even delivered the car to me that day. later at home i inspected it more thoroughly and found detailman's baseball cap in back window, oil monitor wasn't reset and the joke of all, rodent nest under the engine cover. you can see the chewed wires. fortunately they appear not to be chewed through. i texted pics and complaint to Amber and Danelle. no response. 1-day later got 1-response from Danelle as if nothing was wrong. she said never received my pics or complaint. apologized. insisted i bring the car back to get it checked out. Herman the service writer called to make the appointment. when i got there the service writer had no idea why i was there. no record of my appointment. car sat for 15 minutes. then they took it in service dept. 10 minutes later brought it back out. sat again for 15 minutes. then gave me the key and said all is good. service writer came running back out to get the detailman's baseball cap they forgot, again! it seems they were more worried about retrieving the cap then pleasing me. never saw or heard from anyone but the service writer. previously, when Danelle called me about bringing it back in, she stressed that she wanted me to bring it back to them(70 miles 1-way) so she could keep an eye on things. never saw Danelle or heard from her again. if i could have, i would have returned the car for a refund, but you sign a NO cooling off period clause. like i said, what a joke! very unhappy with my experience at anderson!!!