Rock River Block Ford- Service Center

I have worked with Tony for more years than I care to admit. He is the best service advisor I have worked with. Tony in my experience is a trusted advisor. He always explains the issue in clear terms, admit. He is the best service advisor I have worked with. Tony in my experience is a trusted advisor. He always explains the issue in clear terms, explains the options, and makes sure communication it clear every step of the way. More

Service Manager Justin always goes above and beyond. Great person to deal with. Mike in sales is always ready to help or answer questions. Great person to deal with. Mike in sales is always ready to help or answer questions. More

Brian Haselhorst is an A-1 mechanic - the only one trust with my Mustang! Matthew Deering in Service is awesome and Bernie in Sales is the Best! with my Mustang! Matthew Deering in Service is awesome and Bernie in Sales is the Best! More

service on my Kia Justin in the Kia service dept. is the absolute best, very friendly, knowledgeable and very accommodating. He is the only reason I return there for an Justin in the Kia service dept. is the absolute best, very friendly, knowledgeable and very accommodating. He is the only reason I return there for any work that needs to be done on my vehicle. More

Felt comfortable with Darrell I had occasion recently to bring my 2011 Edge into Rock River Ford for service. I needed the Radiator flushed. I know that the Edge with the 3.5 Durat I had occasion recently to bring my 2011 Edge into Rock River Ford for service. I needed the Radiator flushed. I know that the Edge with the 3.5 Duratec Engine calls for a particular Coolant. I asked Darrell about that. He said (Just a minute Dave,Lets talk to parts) He got the answer and explained to me why the Dark Green coolant is important for the complete health of the motor and especially the water pump. I asked him if he would have the mechanic give the whole underneath of my car a look over while it was on the hoist. That was done and the mechanic not only assured me that I the car was GOOD. I did need a left ball joint. I had that done the next day. The Mechanic not only told me the importance of using the dark green coolant but he gave me a bottle half full of it for my convenience Just in case in needed some later I was completely happy with the attention I got from Darrell and also his mechanic. I wish I had his name because he was great.. More

Justin went above and beyond in solving problems and getting repairs done for me. He has the patience of Job and was so very understanding. getting repairs done for me. He has the patience of Job and was so very understanding. More

Fantastic Customer Service! There is a BIG difference between dealership services offered in Chicago vs. a non-city dealership. I have dual heating/AC, and one side of the car is There is a BIG difference between dealership services offered in Chicago vs. a non-city dealership. I have dual heating/AC, and one side of the car is stuck on heat, the other on AC. However, the car is still hot. The first time this happened, I told the dealership where I bought the car about my Narcolepsy and intolerance for heat which will make me sleepy behind the wheel and can they PLEASE squeeze me in? The best they offered me was an appointment 7+ days away. Fortunately, it fixed itself prior to the appointment date. Fast forward a year or so later, I'm in Rockford, it happens again, told them the same thing and that I can't drive back to the city in a hot car, what did they do? Squeeze me in and they are just as busy!! Go figure. Not to mention, offered me a car (repeatedly) while I wait for repairs, which isn't offered at my dealership. Never again will I purchase a car in the city. It is consistently my experience that you always get the hood version of customer service. More