Anderson Rock River Block - Service Center

Anderson Rock River Block performed excellent work in a short period of time without any appointment. Lori provided excellent courteous service in a quick period of time. Work was completed that another Ford dealer would not do, this was a warranty repair done without any questions ask. This defiantly changed/ restored my faith back in Ford. I will defiantly return.

Justin in the Kia service dept. is the absolute best, very friendly, knowledgeable and very accommodating. He is the only reason I return there for any work that needs to be done on my vehicle.

I had occasion recently to bring my 2011 Edge into Rock River Ford for service. I needed the Radiator flushed. I know that the Edge with the 3.5 Duratec Engine calls for a particular Coolant. I asked Darrell about that. He said (Just a minute Dave,Lets talk to parts) He got the answer and explained to me why the Dark Green coolant is important for the complete health of the motor and especially the water pump. I asked him if he would have the mechanic give the whole underneath of my car a look over while it was on the hoist. That was done and the mechanic not only assured me that I the car was GOOD. I did need a left ball joint. I had that done the next day. The Mechanic not only told me the importance of using the dark green coolant but he gave me a bottle half full of it for my convenience Just in case in needed some later I was completely happy with the attention I got from Darrell and also his mechanic. I wish I had his name because he was great..

Justin went above and beyond in solving problems and getting repairs done for me. He has the patience of Job and was so very understanding.

TAKE YOUR BUSINESS ELSEWHERE!!! Went in for complimentary service and left with $300 worth of damage to vehicle! Would not take any responsibility for the damage claiming it was the previous service providers fault, when there wasn’t another previous service performed at the time. Now I cannot get another shop to perform maintenance to the vehicle until the issue is resolved because they do not want to be liable and it would void the warranty of any work performed. Working with them has been anything but a pleasure.

There is a BIG difference between dealership services offered in Chicago vs. a non-city dealership. I have dual heating/AC, and one side of the car is stuck on heat, the other on AC. However, the car is still hot. The first time this happened, I told the dealership where I bought the car about my Narcolepsy and intolerance for heat which will make me sleepy behind the wheel and can they PLEASE squeeze me in? The best they offered me was an appointment 7+ days away. Fortunately, it fixed itself prior to the appointment date. Fast forward a year or so later, I'm in Rockford, it happens again, told them the same thing and that I can't drive back to the city in a hot car, what did they do? Squeeze me in and they are just as busy!! Go figure. Not to mention, offered me a car (repeatedly) while I wait for repairs, which isn't offered at my dealership. Never again will I purchase a car in the city. It is consistently my experience that you always get the hood version of customer service.

We have been working with Brian Haselhorst and Don Murray for the repairs to our vehicle. Parts have been on backorder for several weeks and they have provided us with a great loaner throughout this process. Great communication!

Overall professionalism, friendliness, helpfulness Bernie is always friendly and helpful. He explains options thoroughly, listens to me, and guides me in decision making. Thank you!

I just wanted to say a huge thank you to Dan Ludewig for not only helping me find a new car but also going out of his way when I had a problem with my car. You made getting my new car fixed a breeze and I was able to go get my hair done and dan even brought me my car so i didn’t have to go back and get it. So thank you very very much I will definitely be back to see you. And to Darrel in the service department thank you for also going out of your way making sure my car was done today and for driving my daughter and myself back up to the building so we didn’t have to walk in the rain. So once again thank you both for your awesome customer service!!!

Lindsay always has a smile and always takes care of her customers. Lindsay is always on top of it and fabulous at her job. Great service! Thanks Lindsay!