Anderson Subaru

First Class experience and no pressure at all I went in just looking at some options to replace my Pontiac G8, I had already look at some vehicles and had nothing for luck, everything from lack of I went in just looking at some options to replace my Pontiac G8, I had already look at some vehicles and had nothing for luck, everything from lack of comfort in vehicles to overly pushy salespersons (including one who was always to close me). Steven Simpson was the first person I encountered and allowed me to roam the lot by myself and look with out someone breathing over my shoulder. As soon as I found something that interested me, he grab the keys and explained the features of the car and let me take it for a ride (WRX Premium). From start to finish their patience with me and my situation blew me away. They even stayed late to finish things up for me so I can drive home that night in my new car. When you go to Anderson, request Steven Simpson for sales, he will take care of you from start to finish. More

A repeat customer for many reasons As a long time Subaru owner, I have been pleased everytime I have worked with Sales/Leasing Agent Steven Simpson and Finance Manager Paul Simpson. I r As a long time Subaru owner, I have been pleased everytime I have worked with Sales/Leasing Agent Steven Simpson and Finance Manager Paul Simpson. I recently went back to work with those two to get into a 2016 Forester 2.5i Touring and I absolutely love my car. I also loved how easy those two made the process. Steven listened to what I wanted, how I wanted it, and when I wanted it and with Paul, Steven made it happen in aa easy and painless way. Those two are a father and son power duo! For those reasons, I have become a loyal customer and will look to them in the future for all of my car needs and will continue to refer them to others. More

Wonderful The owner Paul and his son Steven were very honest and fair with the amazing car they sold me. They worked with me really well and made my first car b The owner Paul and his son Steven were very honest and fair with the amazing car they sold me. They worked with me really well and made my first car buying experience a pleasant one. More

Terrible Service Department This is probably the worst service department of any dealership I have ever dealt with. The unprofessionalism and disrespect for the customer were di This is probably the worst service department of any dealership I have ever dealt with. The unprofessionalism and disrespect for the customer were disturbing. They are looking out for themselves and could care less about the customer. Part of the maintenance package for the Outback Subaru is to have a free oil change and tire rotation up to 24,000 miles. The owner's car had 5000 miles and was less than 2 years old. Yet a bill had to be paid for that service. We asked to be reimbursed but were told since the owner didn't actually bring the car in for the service, we would not be able to get our money back. Not only that, the service department manager insulted me in a recorded phone call. We will never give this dealership our business again. More

Rude Salesperson Paul Simpson First of all even though they are a part of the USAA Car Buying Service, they do not want you to use the service. I had a fax sent over from USAA. Pau First of all even though they are a part of the USAA Car Buying Service, they do not want you to use the service. I had a fax sent over from USAA. Paul Simpson told me that USAA is not in the car buying business, and wanted to explain that to me. I did not want to waste his time or mine and asked him if he would get the fax they sent. Once he did that he came back and said, "Well that isn't even the car you were going to buy." So, I said I'm sorry. He goes, "Oh so your sorry now! After you were rude to me." I said that I wasn't rude to him, I just didn't want to waste his time or mine. He said, "Oh, you want to talk now, well I'm not talking to you and there's the door." So, I left. I will not go back. More

Not a very thorough inspection I took my Outback in for a 60K mile service. All they did was change the oil and air filter and rotate the tires, despite me pointing out that the ser I took my Outback in for a 60K mile service. All they did was change the oil and air filter and rotate the tires, despite me pointing out that the service manual requires much more at that interval. The parking brake doesn't work and that was missed on the inspection leading me to believe the inspection is not very thorough at all. I was told I would receive a call to schedule the brake repair, and I have yet to hear from them after a week. More

Long wait time Got an oil change and the service took about an hour to finish. Not sure why it took so long, even though I did have the car washed also by them. Got an oil change and the service took about an hour to finish. Not sure why it took so long, even though I did have the car washed also by them. More

I get no responses from phone calls & e-mails On my visit in Feb, the printers were not working. I had to replace tires. I was promised copies of work done and tire warranty info. I have sent an e On my visit in Feb, the printers were not working. I had to replace tires. I was promised copies of work done and tire warranty info. I have sent an e-mail and phoned twice, with promises that papers will be sent, but nothing happens. The people I talk with always sound friendly and apologetic but nothing happens. More