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Anderson Subaru
Pensacola, FL
269 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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269 Reviews of Anderson Subaru
January 06, 2016
Oil Change and Other Mis. Problems Oil change was completed promptly. I did had some other warranty related items: temperature gauge not functioning properly, driver's seat belt not al Oil change was completed promptly. I did had some other warranty related items: temperature gauge not functioning properly, driver's seat belt not always retracting properly, and the air bag warning light came on randomly over a period of two weeks. Dealership could not determine the problems with the aforementioned warranty related problems. More
by janclinton
Employees Worked With
Maria Ceasar
December 29, 2015
Experience with the service center I had a great experience with Steven Simpson and Paul Simpson during my purchase of Subaru Forester. Also, the service department is awesome they are I had a great experience with Steven Simpson and Paul Simpson during my purchase of Subaru Forester. Also, the service department is awesome they are helpful courteous and competent. More
by mbelendir
Employees Worked With
Ricky Stokes, Paul Simpson, Steven Simpson
December 27, 2015
Routine Service Service was prompt, efficient, and the service representative was polite and made sure that what I requested was done, and pointed out service that sh Service was prompt, efficient, and the service representative was polite and made sure that what I requested was done, and pointed out service that should be done in the near future. More
by sastetson
Employees Worked With
Greg Longe
December 06, 2015
see below I always feel that we get exceptional service. Did not realize that my 'free' service had expired but did have the techs do what was necessary.....th I always feel that we get exceptional service. Did not realize that my 'free' service had expired but did have the techs do what was necessary.....that included oil change, air filter and tire rotation. Jakob was very professional and explained what they found. It was early on a Sat. morning and I originally brought SUV in to be assessed after it had been backed into by another driver...but since I was there, I authorized the work which would have come due soon enough. I was disappointed that there were no discount coupons.....and the cost was over $100. That is not inexpensive! More
by fran, not Bill
Employees Worked With
Jakob
December 04, 2015
Excellent!! Always a fantastic visit at this dealership. Everyone is nice and friendly. Service dos not take long and the waiting area is nice. We had a great tim Always a fantastic visit at this dealership. Everyone is nice and friendly. Service dos not take long and the waiting area is nice. We had a great time playing in the kids area. More
by Craig Struck
Employees Worked With
This is an awkward question if I can't remember someone's name. How about a list of service employees?
December 02, 2015
Still Matter This was my first 6 month check--oil change mostly. The fact it was paid for by Subaru and the car was detailed made me feel that my car experience ma This was my first 6 month check--oil change mostly. The fact it was paid for by Subaru and the car was detailed made me feel that my car experience matters AFTER the purchase! Thanks. More
by CarX2
Employees Worked With
Jason
December 01, 2015
Replacing a damaged tire Had a tire replaced that had taken a wood screw in a spot that precluded plugging. Process was very smooth but as an extended warranty gold plus plan Had a tire replaced that had taken a wood screw in a spot that precluded plugging. Process was very smooth but as an extended warranty gold plus plan member, I was surprised that no offer was made to take care of the reimbursement claim process for me. I was simply told to call the number on my paperwork and they would walk me through it. Even the folks at the claim center were surprised that it was me calling and not the dealership. They said they take these calls all the time from dealerships. Anyway, it was a fairly simple process. I had to fax the service paperwork to them. Luckily I have a fax. More
by rickmbp
Employees Worked With
Maria in Service
November 14, 2015
AIRBAG RECALL The service was very good, with excellent quality work. The only thing that could be improved is someone to always be present at the service window o The service was very good, with excellent quality work. The only thing that could be improved is someone to always be present at the service window or a call button for customers to let someone know they are there to drop off their vehicle for repair/maintenance service. Also, I did have to show up twice since the lady on the phone didn't check to make sure that a part was required before coming into the store for my appointment service. More
by Robert
Employees Worked With
Front female service rep
October 31, 2015
Excellent Service Always a positive experience here. Their service department is top notch. Everyone is so nice and easy to talk with. They always have or can find an Always a positive experience here. Their service department is top notch. Everyone is so nice and easy to talk with. They always have or can find an answer to my questions (I always have lots of questions). One of the many many reasons Iam glad I switched to Subaru. More
by Craig Struck
Employees Worked With
Miranda
October 15, 2015
Good Service and Excellent Customer Relations I have unfortunately have had to bring in my car multiple times to the Anderson Suburu Service department. Every time they were very capable of handli I have unfortunately have had to bring in my car multiple times to the Anderson Suburu Service department. Every time they were very capable of handling the issues, they always had an opening to do work on the car. Maria, the main representative was always very nice and professional. I was able to talk to the mechanic about questions and concerns I had. They gave me no problems when doing warranty work and the waiting room was very accommodating. They have service cars which you can borrow when you are having major work done so that my schedule was not interrupted. Body shop was just as accommodating and they did a fantastic job on the repair work. I will be going back to Anderson in the future for sure. More
by WRX13
Employees Worked With
Maria Ceasar
