Anderson Subaru
Pensacola, FL
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265 Reviews of Anderson Subaru
One set of keys were not coded When we purchased the Outback we were given three sets of keys. I recently used a set that we had not used. This set did not start the vehicle. The ke When we purchased the Outback we were given three sets of keys. I recently used a set that we had not used. This set did not start the vehicle. The key was coded along with the working set of keys I had with me. I was charged $50. Later I realized we have a third set of keys that will probably need to be coded too. Then I wondered why the keys were not checked before we purchased the car, and that I paid $50. for your mistake. I would still recommend your dealership, but warn that you seem to be typical of dealers. Sorry about that. Tom & Marcia Halpin More
Service Center My husband brought my car in for its first oil change. I was a little disappointed that the car was not washed or cleaned after the service. I have My husband brought my car in for its first oil change. I was a little disappointed that the car was not washed or cleaned after the service. I have owned many cars and always used the dealership where I purchased for maintenance work and they always cleaned the car after the work. Just a suggestion. More
Great customer service When scheduling my last maintenance service I had sent an e-mail to my sales representative asking a question. I was pleasantly surprised when I rece When scheduling my last maintenance service I had sent an e-mail to my sales representative asking a question. I was pleasantly surprised when I received a phone call within the hour from one of the service representatives to no only answer my question but to schedule my appointment for the very next day! I have owned my car for two years and have nothing but good experiences with every member of this dealership I have come in contact with. More
Grateful Coming from a long road trip and going overdue on my miles for an oil change, I found Anderson Subaru and was really impressed with their efficiency. Coming from a long road trip and going overdue on my miles for an oil change, I found Anderson Subaru and was really impressed with their efficiency. They fit me into their busy schedule (even though I hadn't made an appointment) within seconds of me being there, greeted me as soon as I pulled in and took care of me. I would say the price was fair given the circumstances and with how fast it all got done before I was out the door and on my way. An oil change and a car wash later, I have only good things to say about the place. More
Recall & alignment I had a great experience when I brought my car in for a recall fix. I asked about some future work I'd like to have done and the quotes were a little I had a great experience when I brought my car in for a recall fix. I asked about some future work I'd like to have done and the quotes were a little pricy but I'm sure they are probably pretty accurate. The price to fix my alignment was cheaper then the one given to me by a local service shop that changed my oil. And I was pleased by that. The waiting area was comfortable. And the staff was pleasant. Ian was super helpful and a pleasure to work with. More
First service on 2015 Forester Met by service rep when I drove in. I simply signed the service form and then the rep took over and drove the car into the service bay while I procee Met by service rep when I drove in. I simply signed the service form and then the rep took over and drove the car into the service bay while I proceeded to the waiting area. When the car was ready the service rep came for me, I signed the work slip and went out to my freshly washed car that was waiting at the door. What more could I ask for? I have not commented on the waiting area since it is now a temporary space being used until the totally remodeled new area is ready. They had provided TV, magazines and refreshments as well as comfortable seating. More
We Were Greatly Pleased We were greatly pleased with every aspect of the purchase process with Anderson Subaru. We saw our car online and clicked on a link to get our price We were greatly pleased with every aspect of the purchase process with Anderson Subaru. We saw our car online and clicked on a link to get our price (called eprice), and were astonished when we arrived at the dealership. I told Mr. Simpson I wanted to drive that car off the lot and he offered us a quote which was unbelievably awesome and made it happen; we couldn't wait to give him our money for fear of "dealer's remorse" developing after giving us such a great price. We immediately asked him could he hold the vehicle until we could get back early the next morning -- we had arrived at the dealership a few minutes after closing time; they worked with us. This was good for us because anyone who would be offered the same deal for the car we purchased would certainly have been driving the car off the lot the same day, as we did the next morning. Each person with whom we interacted was very helpful, friendly, and enthusiastic about us, even though we were not their direct customers. Thanks for all you did to help us enjoy our purchasing experience, making us smile, and giving us a great car which we expect to drive for a long time, a whole lot, on long trips. Mr. Simpson (Paul), Steven, and Greg you're the best at what you do. We plan to check with Anderson Subaru first when we purchase our next car. More
service Work on outback was performed as requested Ready for new customer wait area with free water &/or sodas available Enjoy magazines available in cust Work on outback was performed as requested Ready for new customer wait area with free water &/or sodas available Enjoy magazines available in customer wait area More
I got into service in 4 hours from the time I called!! Excellent service as always from the number 1 rated Subaru dealer! I always get the help I need. Wayne and Paul are excellent! The service dept. is o Excellent service as always from the number 1 rated Subaru dealer! I always get the help I need. Wayne and Paul are excellent! The service dept. is on top of their game and do excellent work. I have recommended Anderson Subaru to many, many people! More
Great service department The guy who greeted us was great. Friendly, knowledgeable and explained Everything. The mechanic who worked on the car came out and actually Had The guy who greeted us was great. Friendly, knowledgeable and explained Everything. The mechanic who worked on the car came out and actually Had me come to see what it was. Impressive on any level. More