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Anderson Subaru

Pensacola, FL

4.9
265 Reviews

7050 Pensacola Blvd

Pensacola, FL

32505

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265 Reviews of Anderson Subaru

April 08, 2015

One set of keys were not coded When we purchased the Outback we were given three sets of keys. I recently used a set that we had not used. This set did not start the vehicle. The ke More

by halpintom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't recall name of Service personnel.
April 03, 2015

Service Center My husband brought my car in for its first oil change. I was a little disappointed that the car was not washed or cleaned after the service. I have More

by odom0928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure…was your device center
March 20, 2015

Great customer service When scheduling my last maintenance service I had sent an e-mail to my sales representative asking a question. I was pleasantly surprised when I rece More

by bshad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian and Arin - Service Administrators, Greg Longe
Mar 20, 2015 -

Anderson Subaru responded

Thank you bshad for taking time to let us know how we are doing! I always hope we are connected to our customers, and communicating timely when we receive requests. I'm elated to hear that we were able to get back to you, and get you in for service so quickly. Everyone at Anderson Subaru is proud to be a part of a family business where we are rewarded when we focus on the customer. Thank you for your feedback, and for your time in posting this review. Adventure on! Excited to continue serving your automotive needs, Helen & Your Friends at Anderson Subaru

February 22, 2015

Grateful Coming from a long road trip and going overdue on my miles for an oil change, I found Anderson Subaru and was really impressed with their efficiency. More

by marcp5571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Duncan, Paul Simpson
Feb 25, 2015 -

Anderson Subaru responded

Dear "marcp5571", Thank you for letting us know how we did for you. I'm so glad we could get you in and out quickly. Some days are certainly easier than others to accommodate walk-ins, but we promise to take your car if you need service! I hope you let your friends and family know about your service experience, we would love to impress them one day too. Thank you again for your time and this review. Adventure on, Helen & Your Friends at Anderson Subaru

February 11, 2015

Recall & alignment I had a great experience when I brought my car in for a recall fix. I asked about some future work I'd like to have done and the quotes were a little More

by Missingparts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Maslanka
Feb 25, 2015 -

Anderson Subaru responded

Dear Missingparts, Your feedback is greatly appreciated. We love that you took the time to write a review for us! Just an FYI on Alignments from Anderson Subaru: it's a lifetime Alignment (for as long as you own that car.) Car repairs can be expensive, and I hope you were able to get the work done that you needed. If not, please let us know how we can assist you with your vehicle needs. Often costly repairs mean lengthy repairs, and we offer a great loaner program here. We don' t let our customers go without wheels if you need them! Life seems to move too fast to walk anywhere these days. We look forward to the opportunity to help you again in the future! Thank you again, Helen & Your Friends at Anderson Subaru

January 10, 2015

First service on 2015 Forester Met by service rep when I drove in. I simply signed the service form and then the rep took over and drove the car into the service bay while I procee More

by epivicar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Corey
Feb 25, 2015 -

Anderson Subaru responded

Epivicar, Thank you so much for your feedback on the first service on your Forester. We are happy that your experience was great, and we would like to say that our customer lounge renovation is now completely done! Come see the new lounge soon, coffee is on us (from the fancy new cappuccino machine). We hope you enjoy every mile until your second oil change! Adventure on, Helen & Your Friends at Anderson Subaru

December 19, 2014

We Were Greatly Pleased We were greatly pleased with every aspect of the purchase process with Anderson Subaru. We saw our car online and clicked on a link to get our price More

by afra_dr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Simpson, Steven Simpson, Greg Longe
Feb 25, 2015 -

Anderson Subaru responded

Thank you, thank you, thank you! We hope the Jetta gives you many thousands of miles and adventures full of joy. We love that you wrote us such a great review, and we also love having you in the Anderson Subaru family! We hope to see you in the service drive for your free oil changes soon. Adventure on, Helen & Your Friends at Anderson Subaru

November 25, 2014

service Work on outback was performed as requested Ready for new customer wait area with free water &/or sodas available Enjoy magazines available in cust More

by kpharp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Maslanka
Feb 25, 2015 -

Anderson Subaru responded

Thank you for your feedback. We are excited to announce the new waiting area is ready! We hope to see you in again soon so you can enjoy our wonderfully refreshed "diggs". We appreciate your business and thank you for taking time to write a review. Adventure on, Helen & Your Friends at Anderson Subaru

November 21, 2014

I got into service in 4 hours from the time I called!! Excellent service as always from the number 1 rated Subaru dealer! I always get the help I need. Wayne and Paul are excellent! The service dept. is o More

by Roy Whalen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Simpson, Wayne Barr
Nov 21, 2014 -

Anderson Subaru responded

Thank you for sharing your Anderson Subaru love with friends and family! We appreciate you taking the time to write a review, and I love to hear that we worked you in so quickly in one day. We always say, "Come on by and we will work you in!" No one should have to wait for service, as much as we rely on our vehicles. I wish you great adventures until the next time we are able to serve you! Thank you again for your time and feedback. Helen, Anderson Subaru

November 04, 2014

Great service department The guy who greeted us was great. Friendly, knowledgeable and explained Everything. The mechanic who worked on the car came out and actually Had More

by greg.bryant.14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service and mechanic
Nov 21, 2014 -

Anderson Subaru responded

Thank you very much for your time and feedback. As a relatively small dealership, we love to hear that our service department remains so transparent. That is something we pride ourselves on, and we do try to have a technician speak to every owner. We love the opportunity to serve, and I am delighted your experience has been better than expected. I hope we continue to surprise positively! We appreciate the feedback, and wish you great adventures until we see you again! Helen Anderson Subaru

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