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Andrews Cadillac Brentwood - Service Center
Brentwood, TN
179 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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179 Reviews of Andrews Cadillac Brentwood - Service Center
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Verified Customer
Helpful May 13, 2023
Every vehicle I have owned have been serviced by the dealer regardless of make. Andrews is by FAR the BEST dealership I have ever utilized. In one word, they are GREAT! dealer regardless of make. Andrews is by FAR the BEST dealership I have ever utilized. In one word, they are GREAT! More
by dp_king
Employees Worked With
Rocky Barera - Advisor. In one word, Rocky is Great, Darryl Keckler
May 12, 2023
Shop manager Kyle and service advisor Jeff were excellent to work with. They treated me with a lot of respect and accommodated my tight window to schedule my repair! Needless to say high marks for Andrews Ca to work with. They treated me with a lot of respect and accommodated my tight window to schedule my repair! Needless to say high marks for Andrews Cadillac Service. More
by Sanjay and Madhavi Koli
Employees Worked With
Kyle and Jeff Cost, Darryl Keckler
May 12, 2023
Very professional and highly efficient. They have a great staff. I appreciate how they work with is in taking care of our vehicles. They have a great staff. I appreciate how they work with is in taking care of our vehicles. More
by CURT STUBBLEFIELD
Employees Worked With
Jeff Cost
November 30, 2018
Great customer service and application Always a quality experience. A truly classy operation throughout the the entire dealership. Always friendly and courteous. The absolute best experienc Always a quality experience. A truly classy operation throughout the the entire dealership. Always friendly and courteous. The absolute best experience routinely and consistently. Superb. More
by mdarryl3
Employees Worked With
Scott
October 15, 2010
Incompetent initial estimate. Accepted assignment of repair from State Farm that Andrews was not certified to perform. Repair that was to take 2-3 days took 2 full weeks. No communication from Collisi repair from State Farm that Andrews was not certified to perform. Repair that was to take 2-3 days took 2 full weeks. No communication from Collision Dept. that they lacked necessary certification to perform repairs and sent car off-site for the work. Repeatedly put off completion date with no apology or concern for our inconvenience. More
by MBSL2007
Employees Worked With
Lee Sparkman
October 13, 2006
They are a bunch of theves. Their service department is rude and the body shop not only made the damage worse to bilk State Farm, but they scratched up part of my car, broke a headlamp, and damaged the gri rude and the body shop not only made the damage worse to bilk State Farm, but they scratched up part of my car, broke a headlamp, and damaged the grill which then had to be repaired by another body shop. They are careless, rude, and they tried to overcharge state farm by creating additional damage. I understand from talking to others including 1 prominent physician, that they did the same thing to his wife's Escalade. I am filing a Zone office complaint and one with the attorney general's office for insurance fraud. DO NOT PATRONIZE ANDREWS CADILLAC. More
by tascam
Employees Worked With
Nelson Andrews and Body shop manager
