Andy Mohr Avon Nissan

Great Customer Service at Andy Mohr Nissan in Avon. After suffering an accident 2 years ago, where I was blind for 6 months, I lost a great car and job. Upon my recovery, I also lost my excell After suffering an accident 2 years ago, where I was blind for 6 months, I lost a great car and job. Upon my recovery, I also lost my excellent credit rating. I was in the market for a quality used car and that is when I met Rico Bell and Tim Smith. Rico was very diligent in inquiring about what loans I would qualify for. He was able to get me approved and this is where the buying experience began. Tim greeted me a the door upon entering Andy Mohr Nissan in Avon. Tim gave me the history behind the vehicle I was interested in and ended up buying. The car was clean, well-maintained and Tim was extremely knowledgeable in the process from point A to Z. Tim communicated with me as if we had known each other for 10 years. Tim also informed me about refinancing options once I re-established more solid credit ratings. He gave me figures and informed me on how to not only get re-financed, but to buy a car sooner at Andy Mohr, at much more advantageous interest rates. I will definitely return to this dealership and I highly recommend Rico and Tim to anyone seeking a car, regardless of their particular financial circumstances. God bless Andy Mohr dealerships. More

Excellent service. Will definitely go back there again. Very friendly staff highly recommend. Took my needs into concern and what I wanted. Thank you much Very friendly staff highly recommend. Took my needs into concern and what I wanted. Thank you much More

I dropped my car off on Monday to get a tune up and oil change and it was a very pleasant experience. They were very polite and efficient. change and it was a very pleasant experience. They were very polite and efficient. More

We were very impressed with Trevor’s knowledge about the car we were looking at. Aaron and Trevor made the car buying experience so relaxing and easy very friendly and personal. car we were looking at. Aaron and Trevor made the car buying experience so relaxing and easy very friendly and personal. More

Leased my fourth car from Andy Mohr Nissan when I close the deal they said they would make the two remaining payments on my turn in, need less to say they DID NOT!!! I called our there several more times g the deal they said they would make the two remaining payments on my turn in, need less to say they DID NOT!!! I called our there several more times got the same response, I just paid the 2 payments!!! Never again!!!!!!!!!! More

I found a vehicle I was interested in through facebook market place, & I inquired through FB messenger if the vehicle was still available. I instantly got a auto generated response that someone would be w market place, & I inquired through FB messenger if the vehicle was still available. I instantly got a auto generated response that someone would be with me shortly. Within seconds, Stephanie responds with wanting to know my name, #, & email. So I give her the info, & she tells me that yes the vehicle is still available! She then asks to set up an appointment time, & I do so. So far so good. She then calls me, giving me directions, & telling me which lot to meet the sales person. Great! I'm scrambling to get things together & go. Due to traffic, it took me 45 min to get there, which made me 15 min late. Stephanie calls right at my appointment time to confirm I am still coming, & I explain to her where I am on this road trip, & she politely moves the appointment time back, & explains that the car is right out front. I'm driving like crazy to get there, & when I arrive, I wander around looking for this car & don't see it. So, I go inside, ask for the sales mgr I'm to meet with, & Mr Hughy comes walking up with a tablet, searching their inventory, & then tells me they just sold the car 5 mins ago. (F%\#ing really?) I am not happy. Furious really..He then tells me I wouldn't want that car, all the trouble lights were on, it had some rust, cracked windshield.. thats why it was priced the way it was. Well first of all, if all that was wrong with the car, it should have been disclosed in their advertisement on marketplace, being a large reputable dealership & all. I did see rust in the pictures on the ad, but not the rest of all he said. So he then asks if I would like to take a look @ other vehicles in that price range. All of what he showed me was not what I asked for. Higher mileage, & over my price range. I just got up & left. I was getting more & more angry as I fought through traffic to come back home. A total waste of my time & gas! Ya know, I would expect this kind of dishonesty from a small dealership. A buy here pay here, auction bought, or pulled from a swamp in new orleans, type of used car dealership. This is the type of crap that makes the whole car buying experience a dreaded task. If you are dishonest about having the car I'm inquiring about, just to make me come in anyway, & still think I'm gonna line your comission pockets, not this guy. Even if it was true the car just got sold, they had the chance to tell me before I got there several times. I don't believe it was just sold for a minute. No wonder cars are now being sold from sky-hi vending machines. Kudos to the person that thought of that idea. At least you don't have to deal with the dishonesty & over priced commission. More

Marc Buehler - Best Salesmen ever had Honestly, We dreaded the idea of going car shopping since we had so many bad experiences in the past. After spending some time with our salesman, M Honestly, We dreaded the idea of going car shopping since we had so many bad experiences in the past. After spending some time with our salesman, Marc, we truly felt at ease and he made the entire process, from start to finish amazing. It was actually impressive to have been paired with someone that was very knowledgeable about any car we had questions about; without missing a beat! Most of the time at other dealerships we got the sense of just being told what we needed to hear vs actually being told the truth only to make a sale. We truly appreciate the amazing red carpet service and making us feel so welcomed with absolutely no hidden agendas or surprises. More

Buyer Beware! Go somewhere else! Probably the worst purchase experience I have ever had. If you are online shopping for a vehicle, I would definitely find a different dealership. The Probably the worst purchase experience I have ever had. If you are online shopping for a vehicle, I would definitely find a different dealership. The sales team is very SHADY. They lack professionalism and integrity! They say one thing and do something else. The vehicle I purchased was a Titan, Nissan certified with a clean-one owner Carfax. However it was damaged ($2300 worth) and they tried to hide it after I had already made the purchase. GO SOMEWHERE ELSE! More

Awful experience - stay away Absolute worst experience we have had with a dealer. We got a certified quote through USAA for a vehicle we wanted to purchase. We called to inquire a Absolute worst experience we have had with a dealer. We got a certified quote through USAA for a vehicle we wanted to purchase. We called to inquire about purchasing the vehicle and the sales person Stephanie was very nice. After discussing our needs she transferred us to the finance department who quoted us $2000 (before taxes and registration) more than our certificate and $2,000 more than the actual dealers online site reflected (scam). They yanked us around regarding why the number was so much more and that they don’t honor certificates that USAA pays them to honor, literally their words. We are a military family moving from overseas and they also tried to tell us they won’t accept a power of attorney, a legally binding document, because they don’t know what it is, and if we can come in in person they’ll accept the POA (we wouldn’t need to use one if we were physically able to go to the dealer ourselves). All I can say is stay far away from this place. It is a scam. More

Great salesmanship Malik I had the best experience on June 7th 2019 with my sales rep Malik. He was very profession, willing to help me get what I wanted. Malik was very patie I had the best experience on June 7th 2019 with my sales rep Malik. He was very profession, willing to help me get what I wanted. Malik was very patient with me. He cared about the outcome of getting me into a car. Malik was awesome. I will recommend him to anyone looking for a new or used car Latricia Walker More