We contacted Andy Mohr Nissan about a used 2017 Nissan Maxima SR. Lisa replied to our inquiry so we told her exactly what we were wanting to do as far as monthly payments, down payment and loan terms. She had told us she spoke with Pat the sales manager and the deal could be done with the said vehicle we had inquired about. I had told her I was not wanting to waste my time or theirs if my terms couldn't be met she assured me once we came in that Pat, the sales manager would make it happen and ask for him.
We drove over an hour to the dealership for no one to know we were coming at 4 for our scheduled test drive, the keys to the Maxima SR could not be found, it took 35 minutes for them to make a new key and program a key fob just for us to test drive the car. I had asked to speak to Lisa who came out to talk to me. She had no idea why the vehicle wasn't ready and said she would find out what had happened and would get back with me; she never did. I was told when I asked why she hadn't came back that she was out smoking! Really?
We told Paul, salesman, we were interested in buying the car if they could make the deal happen with the terms we had said we wanted. He went to Pat and came back with an offer that was no where near what we were told could happen. Pat came out to talk to my husband and had no clue what Lisa had said would happen and tried to accuse my husband of lying. Pat was aware of the email and text communication between my husband and Lisa and still continued to be rude and unprofessional. This was by far the worse experience I have ever had at a dealership. Very dishonest and unprofessional practices from Lisa in internet sales and from Pat the sales manager.
Paul, salesman, was nice and tried to be helpful but Lisa and Pat made it impossible for him.