Andy Mohr Avon Nissan

Zero stars- refused my business after scheduled appt. Went to get my transmission fluid replaced last week on my daughter’s older model (12 yrs) Nissan. Ashley was condescending the entire time check Went to get my transmission fluid replaced last week on my daughter’s older model (12 yrs) Nissan. Ashley was condescending the entire time checking in- aghast, and almost disgusted that I did not know if the fluid had ever been changed before (I am not the original owner). She seemed annoyed and in disbelief that my check engine light was on and that I wasn’t too concerned about it- as if it was a child that I was refusing care for, with plenty of her non-verbal expressions. She repeatedly tried to “upsell” diagnostic services on a CVT that ran fine. Keep in mind this person is NOT a mechanic, just the person who takes my keys. After waiting for 30 min she returns to tell me they refuse to touch my car unless I agree to expensive diagnostic charges as well, explaining that it was “management’s decision.” I tell her that I just want the service that was previously agreed upon as scheduled, and that was all. She tells me they cannot do a fluid exchange without tearing my transmission apart. I was not offered any further discussion with said management or compensation for my drive time in rush hour traffic- even though I had scheduled this work ahead of time. And, as a night shifter, making this appointment was the equivalent of waking up at 4 am just to get service done. Top it all off by running over a nail somewhere on my drive and had to get my tire patched. I will not be back- especially when it comes time to buy a new Nissan next year. More

I’ve noticed a change when I try to come in for service, mainly a oil change. I was told it would be a couple of hours for my oil change and I was there over three plus hours and saw people come hours afte mainly a oil change. I was told it would be a couple of hours for my oil change and I was there over three plus hours and saw people come hours after me but left hours before me. More

They were nice and understand what I wanted and worked with me to get the deal done.they had the truck I wanted and the price, this is 2nd truck I’ve bought from them with me to get the deal done.they had the truck I wanted and the price, this is 2nd truck I’ve bought from them More

I came in for an oil change, I pulled into the the garages de was greeted warmly. The I was read some info about my car and asked if I wanted fluids cleaned and filled. Unfortunately, I was completely garages de was greeted warmly. The I was read some info about my car and asked if I wanted fluids cleaned and filled. Unfortunately, I was completely unaware exactly what that meant, thinking windshield washer, etc. My bill was 449.90, I asked why an oil change was so expensive and she then explained what I had mistakenly agreed to. She took $20.00 off my bill, but I will not be back, and I will not buy my next Nissan there. More

I called in you get my air bag did because of the recall they got it done like they said and call me when the car was ready thanks again guys they got it done like they said and call me when the car was ready thanks again guys More

Great place to have your Car service and great service reps that are experience and does great with explaining the things to be done on your vehicle.... reps that are experience and does great with explaining the things to be done on your vehicle.... More

Fast and good service, Heather was wonderful to keep me informed as they worked on my vehicle. I used the discounted prices for my services, thank you. But I couldn’t use my rewards I had earned. This is t informed as they worked on my vehicle. I used the discounted prices for my services, thank you. But I couldn’t use my rewards I had earned. This is twice now that I haven’t been able to use it, which I feel I should since they were earned. Also I do not know how to earn my points from this last service. Hopefully it is just added on More

Overall excellent experience in purchasing a 2021 Rogue. It began with the salesperson Nick Harris, very patient with my selection and deciding on the vehicle. Fair price. Thank you. It began with the salesperson Nick Harris, very patient with my selection and deciding on the vehicle. Fair price. Thank you. More

Everyone we worked with at the dealership was extremely helpful and friendly. I would recommend this dealership to everyone who wants honesty and fairness when buying a car helpful and friendly. I would recommend this dealership to everyone who wants honesty and fairness when buying a car More

Everyone was helpful and courteous James our salesman went above and beyond to make sure we were happy with our new car I would recommend this dealership to our friends we wanted leather seats but no sun went above and beyond to make sure we were happy with our new car I would recommend this dealership to our friends we wanted leather seats but no sun roof and heated front seats and he made that happen More