Andy Mohr Chevrolet

Excellent service writer Nolan Hays! We have had several occasions for routine service and minor corrections on our 2014 Traverse LTZ, our service contact, Nolan Hays, has always ensured We have had several occasions for routine service and minor corrections on our 2014 Traverse LTZ, our service contact, Nolan Hays, has always ensured that "the right thing" is done to get us back on the road with as little inconvenience as possible! More

HORRIBLE! !!!!!!!!! The sales department seems to have it together. The service department on the other hand is a JOKE! !! Took my 09 traiblazer in after I put a new eng The sales department seems to have it together. The service department on the other hand is a JOKE! !! Took my 09 traiblazer in after I put a new engine in it. The old one threw a rod. It had a random missfire and hard start issueand was told that they could not find what was wrong with it. (This was wrong with it before the new engine). I was then told to just drive it the way it was. I took it back when the problem got worse and they then proceeded to tell me that the motor was bad. long story short I had them talk to the warranty company and the company sent a new motor and Chevrolet put it in.the old motor was then sent back to the company to be tested. the warranty company called me and said there was nothing wrong with the motor. so therefore they were not going to the cover of the labor for having the new motor put in. I told Chevrolet about the warranty company said and as I was telling the guy he got mad and walked away and would not talk to me. he then basically just said there's nothing we can do and sent me on my way. I have since filed a complaint with GM and with the BBB. GM talked to the dealership and the dealership said that they were not going to do anything about it so GM said they would not help me because the dealership said no. so that is when I filed with the BBB and I am still waiting for a reply from them. I guess my next step is going to be getting a lawyer and filing suit. also when I talk to GM she said oh well they all know what they're doing because there ASE certified and I said I was a mechanic for 16 years 10 of which were in the military and all ASE certification is, is you spent the money and took the time to take some online test and they send you a certificate ASE certification is a joke just like being a licensed contractor all that is, is sending in money and they say okay you're a licensed contractor. anyway now I am $3,000 further in the hole with this truck and it still runs like crap. More

Second service visit Great experience with the service department on my 2015 Colorado. Took good care of my truck and resolved all the warranty issues and general maintena Great experience with the service department on my 2015 Colorado. Took good care of my truck and resolved all the warranty issues and general maintenance. Jim Cox was excellent at communicating the needed time and updates on my vehicle. More

First Time Chevrolet Purchase. Had a small problem with the dealership but they corrected the problem and went above my expectations to make the final sale correct. I would recomme Had a small problem with the dealership but they corrected the problem and went above my expectations to make the final sale correct. I would recommend this dealer and sales associate to my friends and family. More

andy mohr chevrolet used car purchase I found the car online but emailed James Mack directly one evening. he called me within 30 minutes and we setup an appointment for 2 days later. he wa I found the car online but emailed James Mack directly one evening. he called me within 30 minutes and we setup an appointment for 2 days later. he was ready for me when I arrived. I needed to make a business call during my visit and he arranged for me a quiet room to take care of that as well. Tyler was super organized in finance and helped get me back on the road quickly More

Wonderful place to shop.Andy Mohr Chevrolet. Plainfield In We just purchased a 2015 Traverse from Jim Simpson and we love the car......this is the first new car my husband has purchased since 2003. Jim went o We just purchased a 2015 Traverse from Jim Simpson and we love the car......this is the first new car my husband has purchased since 2003. Jim went out of his way to help us, as he always does. We have dealt with Jim on several occasions and he is very much a professional. Kudos also go to Jason, Joe, Harry and Nolan....they also have gone above and beyond to help us and to make our experience a very wonderful one.R More

How to lose a customer in 5 seconds When difficult situations arise when dealing with new car repairs a dealership gets a chance to prove themselves to their customers and brand. Andy Mo When difficult situations arise when dealing with new car repairs a dealership gets a chance to prove themselves to their customers and brand. Andy Mohr Chevrolet failed that opportunity today. The generous average rating comes from what I suppose we all expect from a dealership: surprise service fees, confusing policies (arbitrarily applied), rigid (yet absent) management, and faulty OEM parts that never seem to be covered or recalled. For me, "Buying American" now seems that I need to have an attorney present when buying a new car to getting an oil change. More

Excellent Experience Josh Cohen was friendly, knowledgeable and accommodating during our interaction. He epitomizes what internet buying should be. I tried many dealership Josh Cohen was friendly, knowledgeable and accommodating during our interaction. He epitomizes what internet buying should be. I tried many dealerships in the last couple of months, including other Andy Mohr franchises, and was unimpressed with their internet sales department. Luckily I found Josh. More

Had a recall on my ignition Alex was very nice hooked me with a nice Malibu it was down in 2 hrs no problems. I was greeted with a friendly service and professional associate I Alex was very nice hooked me with a nice Malibu it was down in 2 hrs no problems. I was greeted with a friendly service and professional associate I was at the one off 40 in Plainfield More

Be careful and get what is promised before you leave or buy! Once again I was lied too and told I would receive coupons and gift cards...yes GIFT CARDS plural that I did not receive and have yet to receive. I ca Once again I was lied too and told I would receive coupons and gift cards...yes GIFT CARDS plural that I did not receive and have yet to receive. I can take a lot of crap, but being lied too is not one of them. I should have went to Champion Cheverolet (formerly Dugan CHEVROLET) where I was originally going to go because this is not the first time I have been told something at Andy Mohr and no follow through and Champion was going to pay or include a spray in bed liner and give me 5 years free oil and maintenance where I only got 2 years from Andy Mohr. Need to follow through on what you say or tell people!! Just be very careful when dealing with this dealership, they will promise things that they will not follow through with! If you do go to this dealership just make sure you ask to deal with Tyler Basch. Even if you don't like what you are hearing he will at least be straight up honest with you! More