Andy Mohr Chevrolet

Top notch sales and service I leased a vehicle from Andy Mohr a couple of years ago. I live Michigan but not to worry! I picked out my vehicle and within a few days it was deli I leased a vehicle from Andy Mohr a couple of years ago. I live Michigan but not to worry! I picked out my vehicle and within a few days it was delivered right to my front door! Sales Manager Joe Kapitan found me exactly what I wanted at the perfect price. He put me in touch with Jerome, who helped me finalize the deal. I could not have asked for a better salesman. Jerome was incredibly helpful, courteous and had the best sense of humor. I have never had a dealership follow up with me and thank me multiple times for choosing their company. Sometimes it's the little things that keep people coming back, and Andy Mohr has my business for life! More

Great buying experience We were looking for a new truck, and a lady asked if we needed help, we said no just looking, and she went on her way. Later she walked past again an We were looking for a new truck, and a lady asked if we needed help, we said no just looking, and she went on her way. Later she walked past again and grinned, that's when we stopped her and asked her to show us a couple trucks. We liked that she didn't follow us around like most sales people do. Long story short, she got the keys, told us all about the gadgets, she knew all about that truck, did all the paperwork, without a penny down, she had it washed, gased up, kept it the weekend, went back Monday gave her the down payment and the credit union check and poof we had a new 2017 Silverado LT 1500 4x4 double cab. THANK YOU, THANK YOU KATIE DUKE!!! So very kind and knowledgeable about the vehicle but that's her job and she did a great job at putting us at ease and making the whole experience a pleasure. More

Treated like Family Harry Snyder and Tyler Basch always treat me like family and take care of my needs and concerns. We have purchased 7 cars and they have been a part o Harry Snyder and Tyler Basch always treat me like family and take care of my needs and concerns. We have purchased 7 cars and they have been a part of all of the purchases. More

I came from Florida I drove from LadyLake, FL to buy my first car after a divorce, we had previously purchased 2 other vehicles from Andy Mohr Chevrolet. My experience w I drove from LadyLake, FL to buy my first car after a divorce, we had previously purchased 2 other vehicles from Andy Mohr Chevrolet. My experience was a lovely purchase because of the people at Andy Mohr who went out of their way to accommodate me. My sales person was Katie and she did everything she could to help me. She was a lovely person. More

Poor service Purchased a used car from Andy mohr with 47000 miles on it with bumper to bumper warranty til 125000 miles. Three week after buying car the window Purchased a used car from Andy mohr with 47000 miles on it with bumper to bumper warranty til 125000 miles. Three week after buying car the window wouldn't roll up due to a defective window regulator. I talked to service and the sales manager about bring I the car for repair. When I got to service they informed me it was not under warranty and their sales dept would not repair it . They told me that there bumper to bumper warranty is just a drive train warranty. I feel they should fix the car regardless due to being only three week since purchase. Their sales manager was rude about the whole thing and said it no different than a flat tire. Their warranty they sell is misleading and they didn't inform me of the details of the warrant til after I had problems. I personally will never shop or have my car worked on at Andy mohr. More

Great salesman, extremely poor finance representative. About a week ago, my wife and I decided it was time for a new car. I will spare you the details on our selection process and how we came to decode on About a week ago, my wife and I decided it was time for a new car. I will spare you the details on our selection process and how we came to decode on Any Mohr. We arrived to the dealership early in the morning. We drove through the lot to get an overview of the inventory. We spotted several models that we were interested in, even exiting our vehicle to look at several. As my wife and I were looking at one particular vehicle, we were approached by a salesman. I was actually surprised that it wasn't soon that once "pounced." Nonetheless, he walked over as we were looking inside the vehicle. The. Ext thing that happened was the beginning as to why we ended up purchasing our vehicle. The salesman said: "Hello there folks! I can see you are looking at several vehicles here; I don't want to intrude on you at all. If you would like, I'll leave you my card and if you have any questions at all, give me or one of the other sales people a shout; my name is Rodney." And he walked away. This was a big change from other lots where you are hounded and the sales staff walk around the lot like buzzards over a carcass. My wife and I finished looking at the vehicles we saw and went to several other lots in the area. After looking at several lots, we stopped to review. We decided that we liked a few of the vehicles at Andy Mohr Chevy but, more than that, we said: "let's go see Rodney." We arrived back to the lot, found Rodney, and began telling him what we wanted. We told him year, mileage, price range, and payment. Rodney found us almost exactly what we had in mind. After a test drive, we were ready to make a purchase. After some negotiation and price haggling, we decided on a number. Rodney began preparing the paperwork and arrived back to escort us to the finance manager. This is where our experience changed. From the moment of walking into this young man's office, I was offended and disrespected. This finance representative, Jonas, was one of the most disrespectful people I have ever talked to. He belittled my comments, talked down to me, and spoke to me as if I had no idea or education on the car-buying process. After listening to this man for several minutes, I walked out of his office. I had to speak with my insurance company on coverage and options before completing the purchase. I did not want to continue to to deal with this man, however, my wife was set on this car and we were motivated (and the car was really a good deal). Knowing that I only needed to speak with my insurance company (USAA, customer service is 2nd to none with them and the conversation wasn't going to take long), my wife stayed in Jonas' office. Apparently, my conversation took too long and my time and business wasn't I'm important to him because he told my wife she needed to wait in the hall and he had other clients to deal with. To say I was furious would be an understatement. Rodney made every attempt to correct s problem he didn't cause. To be 100% honest, if it had not been for Rodney and the respect he showed me and my wife and the genuine attitude he had, I would have walked away. Rodney ended up speaking with managers and getting us in with a new finance representative and she was leaps and bounds better. We left with the car and the feeling that we got a good deal. And it was all because of our salesman, Rodney. I would only recommend this dealship to other if they have Rodney, or a salesman that is of the same mindset as him. If I was basing this off of my experience with the finance department, I would tell you to go to the nearest "we take your money" car lots and give them your business. More

Sold a nightmare of a used car Boyfriend bought a used 2007 Chevy Cobalt, was told it was in good condition. One month after buying the brakes needed to be replaced, after three mon Boyfriend bought a used 2007 Chevy Cobalt, was told it was in good condition. One month after buying the brakes needed to be replaced, after three months the battery was having issues and had to replace as it had gotten so low that it actually froze over in November; battery issues again in March and found out it's because of the "GPS" locator the bank had them install and it was drawing power when the car was off. Andy Mohr claimed they couldn't fix or touch it without the approval of the bank, contacted the bank and they said Andy Mohr is responsible for all repairs on the GPS and they don't need permission since Andy Mohr installed it -- and they want him to pay $100 for a full diagnostic to verify it's that part, even though he showed them the findings on our diagnostic tool. Now, we've figured out that the fuel pump (which had a recall but not in our state?) is cracked, which is going to be a $700+ repair, along with the new battery that was $200, oh and when we went to a mechanic friend to do a diagnostic for free -- ALL FOUR struts need to be replaced. This car was $10k and he had to finance it, so we're stuck with it for a long time -- should've looked at the carfax report first because it lists the history-based value at less than $4k. This car is nowhere near worth the trouble it's caused, if he doesn't unhook the battery every night he'll have to jump it in the morning because it will be completely dead. I understand that people who buy used cars get the short end of the stick, but have a little pride in what you sell and let someone know if they'll need to put more money into actually fixing the car. More

TERRIBLE The salesmen spoke to my daughter and me for 30 minutes. Took my information and gave it to the financial person. Made us wait for 30+ minutes. Ca The salesmen spoke to my daughter and me for 30 minutes. Took my information and gave it to the financial person. Made us wait for 30+ minutes. Came to where we were seated and told me the only way I could get into a car was with a large down payment and even then it would have to be a 2012 or possibly 2014...but nothing newer. My daughter asked about leasing, the salesmen said absolutely out of the question. The financial person did not even come out of the office to speak with us or to explain what the issues were. The salesman eluded to the fact that there was no other dealerships that would or could help me. Thankfully my daughter and me did not listen to him. I have been in a 2016 Ford Fusion with all the perks...it was leased. I will not ever go to a Chevy dealership again, nor will I ever recommend it to family or friends and Chevy has Andy Mohr's dealership to Thank for that. More

Excellent service from start to finish! I will never go anywhere else for a vehicle! I first talked with an internet coordinator named Sheri Sanchez. This was our first time purchasing a veh I will never go anywhere else for a vehicle! I first talked with an internet coordinator named Sheri Sanchez. This was our first time purchasing a vehicle through a dealership and she was so patient, making sure all of our questions were answered. When we were finally ready to purchase a vehicle, she set us up with salesman Ron Sharpee. We had our 2 small children with us and he was just as patient and it was very obvious that he payed close attention to what we were looking for. Once we found the car we were in love with, he went above and beyond for us and we couldn't be happier. I wish I caught the gentleman's name that did our insurance because he also went above and beyond, but our kids were over it at that point. Lol I highly recommend checking them out for your next vehicle purchase! More

My first experience I was looking for a used car and was shopping around. Many dealerships/lots do not put prices online. Others will not give information out unless yo I was looking for a used car and was shopping around. Many dealerships/lots do not put prices online. Others will not give information out unless you go in person making it hard to do good research. Sean Benefiel was very helpful online and made my appointment. I dealt mostly with Austin. I did not purchase a car because those in my price range did not fit my needs. However, Sean and Austin were very helpful and honest. And, when one is purchasing such an important product, honesty and integrity are the most desirable qualities in a salesperson. More