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Andy Mohr Chevrolet
Plainfield, IN
1,787 Reviews
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September 30, 2012
My mother purchased two new vehicles from your dealerships. She purchased a new Explorer Sport Trac from your Ford Dealer in 2004 and then a new HHR from your Chevy Dealer in 2005. Each time, sh dealerships. She purchased a new Explorer Sport Trac from your Ford Dealer in 2004 and then a new HHR from your Chevy Dealer in 2005. Each time, she purchased a refundable extended warranty. When the 5-year warranty was up on her Explorer in 2009, she promptly went to the Ford Dealer and received her $1,050 refund because she had not used her warranty. The warranty on her HHR was up 9/1/12. Toward the end of August, she went to the Chevy Dealer to initiate the process for her $2,090 refund, because once again, she did not use her warranty. She specifically buys refundable warranties and she does not purchase non-refundable warranties. This time she had a completely different experience. First, in August, she met with William Schooley. Initially Mr. Schooley could not find any record of her vehicle purchase. He finally found the information and said he had to speak to the “warranty lady”. When he returned, he said that for a warranty to be refundable, my mom would’ve had to pay an extra fee when she purchased it. She explained that that this was her second new vehicle purchased from Andy Mohr, and she only purchased refundable warranties. When she showed him her warranty card, he said he had never seen one like it before. He said the warranty lady would call my mom that evening. She never received a call. A few days later she called Mr. Schooley. He told her nothing could be done until 9/1/12 when her warranty expired. On 9/4/12, she went back to see Mr. Schooley, at which time he brought in the General Manager, Jason Gillium. Mr. Gillium informed her that he had to send someone to a storage unit to locate her file to make sure she had not used her warranty and that she had signed all the appropriate paperwork. He said he would call her that evening. Once again, no one contacted her. On 9/8/12, she returned to the dealership and spoke to Mr. Gillium again. She reminded him of her previous visit during which time he assured her that he would call her after the “storage visit” to locate her file. She explained that each visit, she was promised a call and each time, no one contacted her. Mr. Gillium’s said he didn’t call her back because “they didn’t find the file”. She was amazed that he thought that was a sufficient response to no one following up with her. She told him it was common courtesy to call someone when you say you will. He then said that she should have a piece of paper saying that her warranty was refundable. She has every piece of paperwork that she was given. She obviously doesn't have anything that she was never given. It is not her responsibility to know what paperwork she is supposed to be given when buying a new car. He then said, he would have to send someone to the storage facility for a second time. Mr. Gillium said that someone would contact her that same evening. He specifically stated that he would not be calling her because he would be out, but he guaranteed her that someone would call her that day, which was 9/10/12. AGAIN, no one called. On 9/11/12, she called Mr. Gillium and was told he was out of town. At that time, she asked to speak to someone over Mr. Gillium. The receptionist told her she would transfer her to “Nikki”. She said this was Mr. Mohr’s assistant. She explained the entire situation to Nikki. Nikki said she would look into it and try to call my mom back that day. Nikki never called. The following week my mom called again. Mr. Gillium was busy and could not take her call, so she left a voice mail for Nikki. No one ever returned her call. My mom is 72 years old and is now on a fixed income. She is meticulous when it comes to her vehicles and making sure she doesn’t miss the limited timeframe to get her warranty refund. She has never been given such a complete run around, without the courtesy of even a single return phone call. When she purchased her second new vehicle from your dealership, she was assured that she was purchasing a refundable warranty just like the first time she bought one, a year prior. She would like her warranty refunded as your sales team promised when she purchased her new vehicle. She was also told that she only had 30-days from the time her warranty expires to claim her refund. The deadline is 9/30/12, TODAY. This experience clearly communicates exactly what type of value you put on repeat customers and doing the right thing. This is a lot of money to my mother and it is her money, not Andy Mohr’s. She bought the warranty from YOU, not the warranty company. She paid the money and she contacted the dealership as required. She has done more than her part. I believe your dealership needs to do theirs. More
by sandy.jeffers.520
Employees Worked With
Jason Gilliam, William Schooley
September 25, 2012
Had a great buying experience with Patrick Burke and Ken Thurmond. Would recommend these guys to anyone. No bull crap, we just found the car we wanted and we both threw our prices out there and found the de Thurmond. Would recommend these guys to anyone. No bull crap, we just found the car we wanted and we both threw our prices out there and found the deal we both wanted to make. I would recommend to anyone. Felt no pressure from Patrick he just talked straight with us about the car and what we could do to make the deal happen. Thanks guys! More
by abcdefghijk123456789
Employees Worked With
Kenny Gooch, Patrick Burke, Ken Thurmond
September 22, 2012
Harry has been very patient in my search for a new truck, it took a while but I was able to get the perfect one for my Wife and I a 2012 1500 Silverado Z71 crewcab. This is the 5th truck i have purchased fro it took a while but I was able to get the perfect one for my Wife and I a 2012 1500 Silverado Z71 crewcab. This is the 5th truck i have purchased from an Andy Mohr dealership, it may be awhile but I'm sure it won't be the last. Thanks to all of the Andy Mohr team for getting me a great truck. Steve & Debbie Englehart More
by stevedebbie51
Employees Worked With
Harry Snyder, Doug Currie
September 20, 2012
I Loved the experience that we had. My husband and I had got to another dealership earlier that day and felt pressured to buy something that wasn't in the price range we could afford. So we decided to go to got to another dealership earlier that day and felt pressured to buy something that wasn't in the price range we could afford. So we decided to go to Andy Mohr Chevy and we were welcomed by a very friendly sales rep. I explained what price range we could afford even though the credit check would say we could afford more. We were looking for 2 new to us used vehicles with trading in the ones we had. Mr. Martin really listen to what the needs for me were and then what my husbands needs were and found us 2 used vehicles that was in the price range of monthly payments we could afford. Our two youngest kids was with us during the searching process and Mr. Martin was so friendly to them. He also worked with us as I had to leave to pick up our older two kids after school even thought we hadn't gotten through all the paper work yet. My husband stayed to get started on all the signing he could do and I finished up the signing after I got back with the other kids. Marcia Buis made the signing process so relaxing and she also very friendly to our kids with talking to them and allowing them to play with some toys she had in her office. Never once did we feel that we were being pressured to buy a vehicle. They were there to find what fitted our needs and in the price range we cold afford. The Hayden Family :) More
by shayden83
Employees Worked With
Wayne Martin, Marcia Buis
September 20, 2012
The team at Andy Mohr Chevrolet was friendly, courteous, patient, and just generally excellent at helping me choose my new Chevy Avalanche! They even traveled out of state to find me the exact color i was l patient, and just generally excellent at helping me choose my new Chevy Avalanche! They even traveled out of state to find me the exact color i was looking for! More
by MarkoIvic
Employees Worked With
Gib Branthoover, Tyler Basch
September 18, 2012
Harry approached us in a manner that was not pushy. He was very personable and went to great lengths to find us the exact car we wanted within a few days. He was able to get us the car we wanted, plus the was very personable and went to great lengths to find us the exact car we wanted within a few days. He was able to get us the car we wanted, plus the 2013 instead of 2012 for the same price. Best car salesman we've ever had, and we'll definitely use him again in the future! Thanks, Harry! More
by mcowens8284
Employees Worked With
Harry Snyder, Doug Currie, Bruce Watts
September 10, 2012
The guys were very knowledgeable and helpful. Exceeded our expectations on the ease of buying our new vehicle. I would, and usually do send everyone to deal with the Andy Mohr family. our expectations on the ease of buying our new vehicle. I would, and usually do send everyone to deal with the Andy Mohr family. More
by darrin.key21
Employees Worked With
Jason Gilliam, Tyler Basch, Doug Currie
September 09, 2012
I was treated very will at the dealership. I would tell everyone to go to Andy Mohr and just tell the what you are looking for. I liked that I really got what I had asked for. everyone to go to Andy Mohr and just tell the what you are looking for. I liked that I really got what I had asked for. More
by 011231167823
Employees Worked With
Joe Kapitan, Patrick Burke
September 07, 2012
walked in and ask for wayne martin we got together went and looked at some suv's found one i liked a 2012 but really wanted a 2013 but told me the reason gm wouldnt let them sell them yet. wayne really wen and looked at some suv's found one i liked a 2012 but really wanted a 2013 but told me the reason gm wouldnt let them sell them yet. wayne really went overboard making sure i knew everything about the suv .he was super an d so was joe kapitan. never felt pressured to buy or uncomfortable at all, it was great keep up the good work. thanks bruce dorsett More
by b.dorsett
Employees Worked With
Wayne Martin, Joe Kapitan
September 05, 2012
Nice experience. No hassle or pricing games! Have purchased several vehicles from this dealership. Having an experience like this will keep me coming back for future purchases. purchased several vehicles from this dealership. Having an experience like this will keep me coming back for future purchases. More
by rdmarksberry
Employees Worked With
J. Zimmerman, J. Kapitan, and J. Gilliam, Jason Gilliam, Joe Kapitan, Joe Zimmerman
