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Andy Mohr Chrysler Dodge Jeep Ram

Indianapolis, IN

4.1
2,499 Reviews
Andy Mohr Chrysler Dodge Jeep Ram is a Certified Five Star Elite Indianapolis Dealership. We sell new Chrysler, Dodge, Jeep and Ram vehicles, Mopar parts and accessories as well as pre-owned vehicles and certified pre-owned vehicles. We service and repair all Chrysler, Dodge, Jeep and Ram models. Financing is available.
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4505 W 96th St

Indianapolis, IN

46268

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Showing 2,499 reviews

November 28, 2017

Hassle-free new car purchase The sales department is outstanding. Keith went out of his way to make sure that this was one of my easiest car buying experiences. Truly a pleasant a More

by hankins70
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Keith Waller, Adam Purpura
Nov 30, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write this fantastic review! I am happy to hear that Keith worked hard enough to make your purchase completely painless. We hope you enjoy your new purchase and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Best regards, Ken Thomas, General Manager, 317-872-6200 ext. 2044, kthomas@championcjd.com

November 26, 2017

Professional and Friendly Very happy and pleased to be apart of the Champion Family. Bought a 2015 Jeep Grand Cherokee from Terence and Gene!!! Would recommend to family and f More

by Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Haeick, Gene Allen, Terrence Hopkins, Clarence Johnson
Nov 30, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you and congratulations on your 2015 Jeep Grand Cherokee! We love our happy customers and are honored to have you as part of our family. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best regards, Ken Thomas, General Manager, 317-872-6200 ext. 2044, kthomas@championcjd.com

November 22, 2017

Scott & team are amazing I’ve had a bad experience buying a car and learned my lesson. This however was a wonderful experience. Scott is very professional and helped answer al More

by Ashley s.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Walter
Nov 24, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Ashley, thank you so much for taking the time to share your feedback with us!We work hard to make sure our guests have a wonderful experience. I will share your comments with Scott and our team and we look forward to seeing you at our dealership in the future. Best regards, Ken Thomas, General Manager, 317-872-6200 ext. 2044, kthomas@championcjd.com

November 06, 2017

Purchase a new Jeep Compass Overall, Champion Chrysler, Jeep, Dodge is an excellent dealership. I have been doing business with them for over 15 years and it is always a positive More

by Anne’sCar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Haeick, Adam Purpura, Kevin Lane, John Lutane
Nov 08, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

You have been doing business with us here at Champion Chrysler Jeep Dodge Ram for years and your review about us is truly appreciated. Enjoy your new Jeep Compass that you recently purchased and we will continue the great service that you have been used to for years. Take care and happy trails. Best regards, Ken Thomas, General Manager, 317-872-6200 ext. 2044, kthomas@championcjd.com

November 05, 2017

Happy Customer The atmosphere when you enter the dealership is warm and friendly, everyone was friendly, helpful. Scott was my sales person, he makes you feel specia More

by TinaD62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Allen, Scott Walter
Nov 07, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thanks for the wonderful review of your recent visit at our dealership. I am happy to hear your time spent with Scott and Gene was pleasant. Congratulations on your vehicle! We are very appreciative of your 5-star review and recommendation. If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Best regards, Ken Thomas, General Manager, 317-872-6200 ext. 2044, kthomas@championcjd.com

November 05, 2017

Happy Customer!!!! They were very friendly and worked with me to the car of my choice! It was definitely worth it and I recommend this dealership to anyone looking for a More

by Dacollins18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Hopkins
Nov 07, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you for your feedback and recommendation. We strive to provide friendly service to all our guests and I'm glad to hear that we helped you find the vehicle you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Best regards, Ken Thomas, General Manager, 317-872-6200 ext. 2044, kthomas@championcjd.com

November 02, 2017

Awesome They were very friendly, good at making deals, and easy to deal with . I gave them to price range I wanted to stay in and they got me there! More

by Jenndavid24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Armstrong
Nov 03, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you for leaving this remarkable feedback. We appreciate your comments and I'm happy to hear that we were able to meet your needs. At Champion Chrysler Jeep Dodge Ram, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Best regards, Ken Thomas, General Manager, 317-872-6200 ext. 2044, kthomas@championcjd.com

November 02, 2017

Best Experience From the time I arrived it seemed the red carpet was rolled out for me. Everyone was courteous and made me feel as though my time was valuable to them More

by Blessed@47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
V. Henson, Rick Haeick, W V (Doc) Pickens, III, Nathan Armstrong
Nov 03, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service and it’s encouraging to know Nate and Doc were able to show you our dedicated and personalized service. I’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Best regards, Ken Thomas, General Manager, 317-872-6200 ext. 2044, kthomas@championcjd.com

October 31, 2017

Happy Mini-Van Mom Steve was excellent to work with and I believe I got a fair price. Very customer focused with no haggling and very matter of fact. Scheduled an appo More

by Jill E Malan-Britt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Pumphrey
Nov 01, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

Congratulations on your vehicle, Jill! I'm pleased to hear that you had an excellent car buying experience with Steve. Thank you so much for your business and please let us know if there's anything else we can do for you. Happy driving! Best regards, Ken Thomas, General Manager, 317-872-6200 ext. 2044, kthomas@championcjd.com

October 27, 2017

Had to Get the Police Involved Edit to reply to the business response below: 1- The only words I spoke to Keisha at the dealership “I want to speak to your manager” “I will not p More

by Dodge Journey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Klein, John Lutane, Keisha Tranbarger
Oct 27, 2017 -

Andy Mohr Chrysler Dodge Jeep Ram responded

ALI ABDULJABBAR, let’s not hide behind the name Dodge Journey as you are happy to identify me and my staff by name. First of all, I want to thank you for following through with your word (threat) of “bashing my dealership” online. That is the first of three commitments that you made that you actually followed through with. I expected that when you did, you would continue to be dishonest and you proved me to be correct. You have never been to Champion before. This was your first time here and for the general public to understand who wrote this letter full of dishonesty, I am happy to explain and defend us. You came in with a problem on your vehicle that was in need of a certified Chrysler technician to diagnose. You agreed to the diagnosis charge and we dispatched your vehicle to the proper technician. He identified the cylinder that was having failures. There are many different potential causes to this symptom. We take full responsibility on our diagnosis as we must stand behind it and if our repair is incorrect, we pay the cost to make our customers’ vehicle run properly. In this case, your symptom was not hard to ascertain. The root cause needed further work to diagnose. We needed to remove the intake and test your coil, your spark plug, and the input from your powertrain control module. We are not in the practice of performing work without a customer approval of the cost. Keisha called you to advise you of where we were in the diagnosis stage and ask your permission to go further. Yes this takes more time, and more money. Your reply was not as you stated “I’m coming to pick the car up”. Your statement was that you would have to call back and approve or decline the work. (First time you did not keep your commitment). You opted instead to show up in the cashier office and demand your vehicle and bully my cashier and verbally abuse Keisha to the point of tears. By the way, you adding your opinion of her physical appearance is another example of how you treat people. Absolutely out of line!!! I watched as John tried to speak to you and you prevented him from speaking more than two words as you rudely spoke to him and yelled at him and would not allow him to speak. You refused to pay the money that you had signed for (Another example of you not keeping your word). In essence, your actions show that you have no respect nor care for the technician that spent his time on your vehicle. Would you work for free sir?? I made sure that my company paid him for his time as you refused. You called the police because you didn’t want to pay a penny for the work we had performed and that you had signed in agreement to pay. When the police arrived, I spoke with the officer and explained why you had called him. He raised his hands in the air and said, “Are you kidding me????”. I apologized for wasting his time. You state this was instrumental in your ability to leave without paying. I pray that there was not someone out there that was in need of real assistance while the officer had to waste his time responding to you…again, because you feel that your needs exceed other people’s needs. What a shame. In summary, Champion did everything that was committed to you and were forced to go a step further and provide that time to you for FREE. What you did was upset a cashier, made a young lady cry, insulted and yelled at the assistant service manager, went back on your signed agreement to pay, called the police and wasted their time and tax money, and then tried to yell at and bully me in the parking lot. I will end this as you started your “statement”. I will not judge you, that is not my role. I will allow any and all people that read this generate their own opinions MR. ALI ABDULJABBAR. We will decide shortly as to whether or not we pursue you in civil court for the money you signed for and the verbal assault that you displayed to the staff here. You are not welcome to return the company. Should you like to continue to slander us with dishonest statements, I will not respond in the future. I will allow our legal system to do their job. Jeff Klein Service and Parts Director Champion Chrysler Jeep Dodge Ram

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