
Andy Mohr Ford
Plainfield, IN
Filter Reviews by Keyword
By Type
Showing 406 reviews
I'd like the dealership when it was kind of smaller right now just seems like it's lost Personal Touch to me now just seems like it's lost Personal Touch to me More
The staff really helped me this is the second car I bought from you. He sold me both thank you for having him . He took his time and didn’t rush me and explained a lot the the function he even text me bought from you. He sold me both thank you for having him . He took his time and didn’t rush me and explained a lot the the function he even text me 3 days later and did I have any questions More
Very easy process to buy a car. It was well taken care of from the salesman to the sales manager on down to the finance department. They were very accommodating. It was well taken care of from the salesman to the sales manager on down to the finance department. They were very accommodating. More
The buying was so easy and Logan was extremely helpful and explained everything about my new car. I was dreading the process of buying a new car, but is was very easy . All associates I came in contact wi and explained everything about my new car. I was dreading the process of buying a new car, but is was very easy . All associates I came in contact with were very professional and attentive. I would definitely recommend this dealership. More
LC Baker was the greatest man to help me get my new car. He was so helpful in taking my old car and making me feel good about the Honda I bought.. I really wanted to cry when I let my old car go🥲but LC He was so helpful in taking my old car and making me feel good about the Honda I bought.. I really wanted to cry when I let my old car go🥲but LC Baker was so kind & Honest I’m happy 😃 I got my new car. I love it Thanks to LC Baker. Thank You. My daughter was very happy with LCBaker also. 🇺🇸🙏🇺🇸Ellen Boruff More
I have purchased several new vehicles from Andy Mohr over the years and the salespeople have always made it a pleasant experience for me. Doug Coello, particularly, is a treat to deal with. I recommend him t the years and the salespeople have always made it a pleasant experience for me. Doug Coello, particularly, is a treat to deal with. I recommend him to all my friends. More
Absolutely would not recommend this dealership to anyone! I made an appointment to purchase a truck and confirmed the appointment the morning of the purchase day. I then proceeded to drive 2hrs to the deale I made an appointment to purchase a truck and confirmed the appointment the morning of the purchase day. I then proceeded to drive 2hrs to the dealership, only to be told that the used car sales manager had decided he wanted the truck and it was no longer for sale. The dealership offered a $40.00 gift card to cover gas / travel expenses but never sent it and quit responding to my emails. Complete lack or customer service from Lauren in the online sales department and complete lack of professionalism from the entire staff. More
We ordered a 2022 Ford Maverick in October 2021, our salesperson left, so I communicated with Michelle Doll over the last year. Our Maverick was delayed again and again, finally to the point where it w salesperson left, so I communicated with Michelle Doll over the last year. Our Maverick was delayed again and again, finally to the point where it would not have been built as a 2022, this isn't Andy Mohr's fault, it's Ford's and even there they can't hardly help that they created such a popular truck that they can't build them fast enough. I came in to the dealership expecting to talk with Michelle about just getting our deposit back and finding a different vehicle. While talking with her we realized they had a Maverick sitting in the showroom (customer canceled order) that was **exactly** what we had ordered. Michelle and I talked through it and I asked if we could buy that one (which they had marked up to over $50k due to the popularity/scarcity of the Maverick) and they keep our order when it finally comes in. Michelle went and talked with the GM, he told her "make the customer happy" and they agreed to sell it to us at MSRP and I was even able to use my X-Plan discount! We did a handshake deal there and agreed we would pick it up the next day. Michelle had salesman Steve Kluesener call me the next day and we got everything figured out over the phone and text. Steve is very personable, professional, honest and knowledgeable about Ford vehicles, I enjoyed talking with him and working with him. I'm a Ford fan and investor, so I could tell how knowledgeable he is, and I appreciated that. He's a real asset to Andy Mohr Ford. Even Chris "Dragon" the Finance Manager was very professional and good to deal with. I thanked Michelle again for taking care of us and she thanked me for our business. Andy Mohr has certainly won my future business by the way they handled this. More