Andy Mohr Ford

Unappreciated Service department is always packed and taking vehicle in can be an all day event. When I do take vehicle I don’t feel it gets the quality service. Service department is always packed and taking vehicle in can be an all day event. When I do take vehicle I don’t feel it gets the quality service. Rushing mechanics in my opinion results in bad experiences and creates issues. Told something about vechicle which isn’t true doesn’t sit well with me since they are suppose to be the experts. I shouldn’t have to take my vehicle in to another place for a second opinion. I would rate lower but there is some effort by some staff that makes the experience acceptable. The service on vehicles and lack of knowledge makes this rating in my opinion. More

Horrible quality and service This is the 4th time I've had my vehicle in for service. 3 recall related repairs and 1 non-recall related (scheduled for 1/30/19). The quality of wor This is the 4th time I've had my vehicle in for service. 3 recall related repairs and 1 non-recall related (scheduled for 1/30/19). The quality of work, communication and follow up, and overall attitude of the staff is atrocious. This will be my last Ford truck purchase and absolutely my last purchase at any Andy Mohr dealership More

Reported wrong data to CarFax I brought the car for 23,220. Later I saw a CarFax Ad that the car was sold at $400 less. I called them and they told that they will get back. I didn' I brought the car for 23,220. Later I saw a CarFax Ad that the car was sold at $400 less. I called them and they told that they will get back. I didn't get a call back, seems the Ad was removed from Carfax the next day. I checked the current value of my car, its far too low at CarFax. I don't how many of their clients are aware of this. More

Most unethical car dealer I've encountered. Found a car I liked on Friday 24Aug18 on the internet and submitted a request for a test drive to occur the following morning (Saturday 25Aug18). Pro Found a car I liked on Friday 24Aug18 on the internet and submitted a request for a test drive to occur the following morning (Saturday 25Aug18). Provided my cell phone # to call back for scheduling. Was surprised I never received a call back but thought oh well, I'll just stop in and request a test drive. Saturday morning I realized I had messages on my home phone. After listening to the messages, I had 5 calls from a lady named Mo(sp?) wanting to schedule my test drive. So I went in to the dealership looking for Mo but she wasn't in. I worked with Mike Davisson to get the car in for a test drive from an employee who was currently driving it. I drove the car and while we were waiting for my husband to arrive back with my potential trade, another salesman came over to our table and asked for the key to the car to "let another customer look at it for a potential back-up offer". Mike gave him the key and while I thought it a bit odd, I thought what can it hurt to let them look. My husband arrived a few minutes later and we went out to get information on my car for the appraiser. I gave Mike my key and he went to ask for an appraisal for trade value. When Mike came back to the table, he said "I'm sorry, they just paid cash for the car, it's sold". I said are you kidding me? He said he was sorry again and I said that was unethical, I was here first. So I asked for my key and he walked back to the desk. I followed and told the person behind the desk (manager, I assume) that it was unethical of them to sell the car out from under me. The man just smiled and said have you looked at Andy Mohr.com to see if there is anything else you are interested in? Mike said, that was the only Energi we had, she's not interested in anything else. He responded with the same smile, well, we can give you a call when we get another one in. My response...."that won't be necessary, I'll go buy one somewhere else"! This was the second time I've tried to buy a car at Andy Mohr and had to walk out and buy my vehicle elsewhere. I won't be back to try again to purchase....too bad because their service center has been awesome to work with the past few years. Too bad their sales department can't provide the same quality service. Mike was a decent guy and this not only wasted 2-3 hours of my time, but his as well. More

Horrible experience. Liars and cheaters. I knew that this dealership along with the budget center does not deal with integrity. I attempted one more time at each dealership. The budget center I knew that this dealership along with the budget center does not deal with integrity. I attempted one more time at each dealership. The budget center gave me some line that I could finance a $40,000 vehicle for $400/month which was physically impossible. They get you in the business office where it all changes dramatically. Next I went and saw JR at Andy Mohr Ford. He jacked up the price of their vehicle when I demanded more money for my trade. He said the extra $2000 was a destination fee. Please take my warning and stay away from these 2 places. More

Walking! Stay away! Andy Mohr sells fake warranties. When your 20,000 vehicle breaks down before the first payment, the warranty isn't valid. When the vehicle broke dow Andy Mohr sells fake warranties. When your 20,000 vehicle breaks down before the first payment, the warranty isn't valid. When the vehicle broke down we took it into service and they said it wasn't covered because the warranty doesn't cover this type of vehicle. They sold us this warranty for this vehicle! We are out of luck with a 20,000 payment and no vehicle. Wish I would have read the reviews BEFORE I walked into this place. More