Andy Mohr Kia

Poor Customer Service, Delivery, and Follow-Through Hands down worst dealer experience I've ever had. Was happy after leaving last Thursday in putting a down payment and negotiating price on a three ye Hands down worst dealer experience I've ever had. Was happy after leaving last Thursday in putting a down payment and negotiating price on a three year lease. After realizing they messed up on car (was not new, and had 6k miles on it) and could not deliver in lead time as originally committed, and after I had to drive any communication and movement, they wanted to re-negotiate a price. After comparing invoice less than $300 msrp difference but they had some transportation costs to cover that they wanted to pass to me. I tried escalating to the GM, and then corporate at Andy Mohr and was clear that customer service was not their focus. Empathizing about the situation, eating the costs (What I saw was maybe $700), and delivering on what was promised they wanted to point fingers at other dealers and really represented Kia in a negative way. Now after a week of wasting my time, walking away from deal as they clearly don't care and gave more than enough chances by escalating to GM and Andy Mohr corporate. Disappointing, and considering they dropped deal on a $55k car because they could not own up to their mistake, and eat ~$700 to have a happy customer and sale. Kia needs to teach this dealership what customer service is and how you own up to your miss-communication with another dealer. More

Service issue Bought a truck from them have had nothing but trouble with it since check engine light is on 1100 to fix mechanic need to check. Every thing and quit Bought a truck from them have had nothing but trouble with it since check engine light is on 1100 to fix mechanic need to check. Every thing and quit turning off check engine light More

Excellent Saleswoman and Dealership First I’d like to say that Lorraine was amazing! She made me feel very welcomed from start to finish, and made the transaction very smooth. I’d highly First I’d like to say that Lorraine was amazing! She made me feel very welcomed from start to finish, and made the transaction very smooth. I’d highly recommend contacting her for any car questions and inquiries. Thank you so much! More

Great Experience I had a great experience purchasing my 2017 Kia Forte from Andy Mohr Kia with the help of Ronald New. I felt absolutely no pressure to purchase and th I had a great experience purchasing my 2017 Kia Forte from Andy Mohr Kia with the help of Ronald New. I felt absolutely no pressure to purchase and that my time was just as valuable as theirs. I do wish the vehicle had come with an actual entry fob; or that at least the dealer would have made an effort to issue a replacement. But overall my experience was positive. More

Excellent service I gave them the best review because she was the best she really helped me out and was so nice and pleasant..the atmosphere was great. I gave them the best review because she was the best she really helped me out and was so nice and pleasant..the atmosphere was great. More

Long distance trade in Kaylei was wonderful! She did me a huge favor, by letting me take pics of my trade in and send from Kokomo! Saved me lots of time and miles. Then, onc Kaylei was wonderful! She did me a huge favor, by letting me take pics of my trade in and send from Kokomo! Saved me lots of time and miles. Then, once I arrived, was met by Lorraine. What a wonderful, happy woman to work with! They both went above and beyond to help me! More

I wasn’t a priority So I called to see about getting a vehicle, due to my situation I was upfront about everything. So the guy there told me to put my app in and he wante So I called to see about getting a vehicle, due to my situation I was upfront about everything. So the guy there told me to put my app in and he wanted to run it before he left that evening. Well that never happened, 4 days straight they didn’t even attempt to run my app so I could purchase a vehicle. I had everything ready pay stubs bank statements down payment, so when I called on day 4 the gentle man on the phone informed me that they had been so busy he just hadn’t gotten to it yet. And his excuse was well I have customers sitting right in front of me, so they’re a priority and I’m not? You’ve had my information 3-4 days at this point and I’ve been checking in for you not to even run my Information? Ooh I’m sorry I figured everyone wanting a vehicle irregardless of the amount of business is important. But not at Andy mohr! Unless you’re sitting face to face they don’t want your business, they’ll lead you on for a couple days and boom, you’ll be aggravated and tell them not to worry about it! NEVER AGAIN! More

Excellent Experience great great personality with no pressure to buy and made experience worth it all!! Lorraine was the best to work with and made it feel seamless! great great personality with no pressure to buy and made experience worth it all!! Lorraine was the best to work with and made it feel seamless! More

Best Experience As soon as I stepped foot into this dealership and greeted pleasantly by staff members I knew I was going to be taken care of. I worked with Nadeem an As soon as I stepped foot into this dealership and greeted pleasantly by staff members I knew I was going to be taken care of. I worked with Nadeem and Lorraine - they were very patient, kind and knowledgeable. I would recommend every one to visit them!! More

Ms brown was awesome she really helped me ! I will go back and shop with Lorraine Brown A million more times she was so helpful she really gets it done anything you need she will help you I will go back and shop with Lorraine Brown A million more times she was so helpful she really gets it done anything you need she will help you More