Andy Mohr Nissan

I had an oil change and tire rotation done for my Nissan. By the time I got home turned the computer they called to tell my car was done. Super fast service! By the time I got home turned the computer they called to tell my car was done. Super fast service! More

Total Lack of Effort My 2 year old Nissan Sentra that I purchased with Andy Mohr was having issues starting without getting a jump from another vehicle. Andy Mohr's locati My 2 year old Nissan Sentra that I purchased with Andy Mohr was having issues starting without getting a jump from another vehicle. Andy Mohr's location is about a 50 minute round trip for me to make. The timing of the issue was unfortunate, happening for the first time after work the evening before Christmas Eve. Of course the dealership wasn't open 12/24 or 12/25 (understandably) so my car was out of order for 2 1/2 days by the time I could get it over there on 12/26 for service. I don't get time off around the holidays except for the actual holiday so I had to take time out to go to a service appointment. I drove in and was met by John in the service department. I explained the issue and went to sit in the service waiting room with my husband in case we would have to leave it there. We barely sat down when John came back in telling us it was just a key fob battery issue....Not only had we already troubleshot the key fob issues at home, we had also replaced the battery only a week before. Both my husband and I objected to that being the issue, but John insisted that was the problem and they had replaced the battery and sent us on our way after what could only be 10 minutes. I went to work only to find myself stranded again at 5 PM...I got a co-worker to jump my car to get me home and told my husband the issue was still happening. John had told us the dealership had replaced the battery in the key fob, but to double check I grabbed my spare keys to see if the issue was still there. Sure enough it didn't start with that set either. Out of curiosity, I opened my original key fob and the spare. It turns out the google search I did resulted in me purchasing the wrong 3V battery (2032) when my spare (original) had a 3V (20XX). My mistake there....however, the dealership had not even bothered to remove the incorrect battery during our 10 minute stay. John looked me in the eye and told me they had changed out the battery! Still, the key fob was not the issue. I was pretty upset about the lack of effort and the disrespect shown for my own time. I called the service department and asked to speak to John and told him it was not the key fob (like both my husband and I had said at the dealership) and he nonchalantly was like "Oh, well I thought it could be this other issue too, but I just wanted to see if the easy fix would work". Let me get this straight, you knew that another issue could be present, but you didn't even take the time to double check before LYING to me and sending me on my way with a broken car??? He told me just to bring the car back and we'll see if that's it. I told him the dealership was a 50 minute round trip for me and that I didn't have any time off work and he did not care at all about my own time or inconvenience. No apology, nothing. If bare minimum effort and lack of respect for your customer's time is what counts as "service" here....count me out. I also called the sales rep that sold me the car, because no one in the whole facility could seem to tell me what was covered under the 3 year, 36,000 miles warranty and he was just as unhelpful. I talked to 3 different people in this Nissan facility and not one of them was consistent in telling me what the warranty actually covered. Seriously, get your stuff together. Horrible service. I went to Ed Martin Nissan and two gentlemen named Carl and PJ solved the issue and knew the warranty as well. It wasn't an easy one to solve, but they were thorough and made sure the real issue was fixed before I drove off their lot. More

Appreciation for a good work I have leased my last 3 cars through ANIL PURAN.you are the best man I highly appreciate what you done.please if you need a car go and ask for Anil. Y I have leased my last 3 cars through ANIL PURAN.you are the best man I highly appreciate what you done.please if you need a car go and ask for Anil. You’ll thank me later More

Very satisfied customer!!! I have leased my last 2 cars through Mike Hopper and I have decided that rather than lease again, just get it financed since it has such low mileage. I have leased my last 2 cars through Mike Hopper and I have decided that rather than lease again, just get it financed since it has such low mileage. The leasing/financing process has always been daunting to me, but he got me the best deal and made it less stressful for me. He takes a personal interest in me as a customer, explained my choices and just lets me decide. In the financial department there is a trainee by the name of Alex who, even though he was a trainee, conducted himself as a seasoned professional. Great job Alex!! All in all Mike Hopper is the man to see and he will take very good care of you. Denzil Noel More

I will never go anywhere else My car was totaled, due to being hit in the back, and I was very disheartened. The wonderful team in the Body Shop told me about Anil Puran, who woul My car was totaled, due to being hit in the back, and I was very disheartened. The wonderful team in the Body Shop told me about Anil Puran, who would know my car had been totaled and would work to get me into a car I'd be happy with. Within 2 hours, my husband was at the dealership asking for Anil. Anil already knew about the car, color, make and set out to make this as painless as possible. I have not met such a nice, caring, honest car salesman in a long time. (My husband was in the car business so he is the better judge.) He told me how nice of a young man Anil was. This morning I met him, chatted with him. He went above and beyond I feel in getting me into a NEW car with alot more bells and whistles than were on my old Altima. The finance team were wonderful! They explained everything and made sure I had no questions. The other team members all greeted us and then as I left several yelled out "Congratualtions!". I felt like I was part of the family there! I will definately go back to that specific dealership!! Need a new car? Need a used car? Go see ANIL PURAN!.. More

Lost information Went to the collision center in the afternoon. Someone by the name of Mike Lopez followed me out to my car, took pictures, took down my information, Went to the collision center in the afternoon. Someone by the name of Mike Lopez followed me out to my car, took pictures, took down my information, and said he'd get back to me. Two weeks later, I hadn't heard anything, so I called and talked to them. They had no record of my visit, no pictures, and nothing. So essentially they wasted about an hour and a half of my time. (It's a 45 minute drive for me to go there, and they are only open when I'm working). More

Awesome Experience!! I purchased my car a year ago at Andy Mohr and come back to get my car serviced. I came in to get an oil changemail. Salvador greeted me and asked wha I purchased my car a year ago at Andy Mohr and come back to get my car serviced. I came in to get an oil changemail. Salvador greeted me and asked what I needed done, he was amazing from start to finish!! The level of customer service was awesome! Being a store manager I'm always aware of when I receive awesome service! I also had a question for someone in the financial department and asked Salvador if I could speak to someone, he actually walked into the dealership with me and helped me take care of my question. When my car was complete he opened the door for me too. He was great from start to finish, very polite, respectful and professional!!! More