Annapolis Subaru - Service Center

Very accommodating and pleasant to deal with during my visit. The estimate of time to perform service was accurate and the car was ready ahead of time frame given. visit. The estimate of time to perform service was accurate and the car was ready ahead of time frame given. More

Easy to schedule. Fast, thorough service. Excellent explanation of service needed and reasonable price. We confidently rely on their professionalism and complete under Fast, thorough service. Excellent explanation of service needed and reasonable price. We confidently rely on their professionalism and complete understanding of our cars and what is needed to keep them safe and reliable and will always bring them back to Annapolis Subaru for aero. More

Everything fine except dealership was poor in communicating what was going on with my servicing communicating what was going on with my servicing More

Wonderful. Always prompt. Always helpful I enjoy having my vehicle serviced by Subarus kind and respectful staff who provide the best service experience every t Always prompt. Always helpful I enjoy having my vehicle serviced by Subarus kind and respectful staff who provide the best service experience every time More

Very professional Kept me updated and no fee for the work I would recommend to my friends I would recommend to my friends More

Went very smoothly agent went over the work compl oh rated and reminded us as when we should return rated and reminded us as when we should return More

The courteous team made sure I was updated in a timely manner. Great first experience. manner. Great first experience. More

Everything went well and the service was completed within the time frame quoted. No problems. the time frame quoted. No problems. More

Excellent customer service. Service department people are knowledgeable and courteous. I like Annapolis Subaru! Really good! Service department people are knowledgeable and courteous. I like Annapolis Subaru! Really good! More

I have the new Solterra. It has been in for Service multiple times in the past 5 months for the same problem which I'm told may have resulted from improper installation of a It has been in for Service multiple times in the past 5 months for the same problem which I'm told may have resulted from improper installation of a module or a faulty module. It has been in the shop at least 30 days out of that time. I get a notification every time the doors are opened so I know it has been sitting, not being worked on for most of that time. Most recently, after 14 more days in service, during which I had to call every other day to get updates, I was given the option of picking it up or keeping the loaner for another 2-3 weeks while waiting for a back ordered module. I chose picking it up because the module issues (as far as I have been told) don't affect use of the car. When I picked it up, the car was filthy, uncharged, and had trash left in it. I think Annapolis Subaru is not ready to be selling electric cars, since they're clearly not ready to service them yet. I have always had good experiences with Annapolis Subaru, and I like the people there, but this has become a challenging experience for everyone involved and I think they can do a lot better in managing it. More