"I came here to test drive a used Mazda CX-5 and ended up..."
I came here to test drive a used Mazda CX-5 and ended up testing a couple Subaru Outbacks and fell in love with them right away! The staff at Annapolis Subaru, especially Helen Appel, were incredibly friendly and genuinely cared about finding the right vehicle for ME. I did not feel any pressure at this dealership; everyone was matter-of-fact about costs, conditions and what to expect next.
They allowed me to take the model I wanted to a third-party mechanic for an inspection. Overall the car was in great shape but two minor things came up and when I presented the mechanic's findings, Annapolis Subaru swiftly sent the car to their maintenance team (thank you Ryan Crawford!!).
I want to give a special shout-out to Helen Appel. I had been to 3 other dealerships along my car buying journey and she was far and away the best sales rep I worked with! She knows her stuff, and she doesn't blow smoke up your a** when she doesn't know the answer -- she finds the right answer for you. She was prepared every step of the way -- preparing documents, making sure the tags and keys were ready before test drives, and even offering to meet off hours to drop off my keys. There are lots of pauses for finance, credit checks, etc., and Helen was so pleasant to chat with during those moments. I expected to walk away with a car, but I'm also walking away with a new friend!
Bob Carroll from finance was also a joy to work with. He was friendly, clear and efficient about all of the administrative items and he was very informative and not too pushy about the add-ons (warranty, paint protection, etc.).
I can't recommend Annapolis Subaru enough! Cheers!
Employees Worked With
Other Employees :
Bob Carroll - 5 stars
"Chuck is fantastic! He manages to be friendly AND..."
Chuck is fantastic! He manages to be friendly AND persistent. Hood combination. We went back and forth frequently and came to a mutually beneficial agreement.
"We chose Subaru because of Ottie. He made the experience..."
We chose Subaru because of Ottie. He made the experience of buying our first family car stress free and memorable. Not only was Ottie an expert on the details of every model, he also made the car buying experience fun and light hearted. He is enthusiastic about the Subaru brand, but truly cared about our needs and desires and wanted to find the best car for our family whether it was a new or used car. We will be telling all of our friends to visit Annapolis Subaru for their next car. Highly recommend working with Ottie!