My initial contact at AV Ford was with Carol O'Connor. She was very friendly and was prompt in setting an appointment and aligning us with a sales rep. We drove up from San Diego and both of them were waiting to greet us with a smile. She also continued to check on us during the time we were there. The vehicle was as presented on line and would not hesitate to make the drive up for my next purchase. Overall a grade "A" experience with the friendly sales and service staff. Jt
Frank Cuevas our sales professional was patient and very helpful in deciding what vehicle we wanted. We visited him and other dealers 3 times over the month before deciding we wanted to work with him and Ford.
This dealership went above and beyond what I was expecting, they worked with me (my credit) to get me in the car I wanted. I live about 2 hours away from the dealership everything was done over the phone, they explained it all thoroughly and delivered the car to me that week!! Hands down one of the best car buying experiences I have ever had!
Visited AV Ford a couple of times just to look at possible options and to test drive a new Mustang. Frank C. (sales) was very accommodating and friendly. After the special order was placed Frank did his best to keep me informed of delays with the order (delays at Ford), the vehicle VIN, and when delivery could be expected.
I have purchased two vehicles from AV Ford in the past, one with John and the other was on the Mazda side, I missed John G. (out on leave) but he's back and as great as ever. Had the best afternoon getting the job done. Thank you John G. and Tim A.