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Anthony D'Ambrosio Chrysler Dodge Jeep Ram - Service Center

5.0

31 Lifetime Service Reviews

2681 Ridge Rd, Elverson, Pennsylvania 19520

31 Reviews of Anthony D'Ambrosio Chrysler Dodge Jeep Ram - Service Center

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April 12, 2017

"Service experience"

- Francis Hess

I would like a minute to thank and compliment Anthony D’Ambrosio Chrysler Jeep Dodge Ram. A professional staff greeted me and Ken the technician did an excellent job replacing the recalled passenger side air bag on my Dodge Challenger. When I picked up the car Ken walked me out to my car to make certain that I was satisfied with his work. The mechanics and staff are both friendly and well informed and most importantly, easily accessible to answer any questions that I had about the work being done.

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Recommend Dealer
Yes
Employees Worked With
Kenny Krepps, Kim Krepps
December 20, 2016

"Very understanding of my needs "

- Ralph Swenk

Well in dealing with my sales manager Ken George he took care of some of my accessories on my 2016 dodge ram and explained things to me about the invoice he was very professional about every thing I brought to his attention on this note I would likely recommend this dealership to any of my friends if they were in the neighborhood of buying a new vehicle

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Recommend Dealer
Yes
Employees Worked With
Kenny George
August 09, 2016

"Woody provides excellent service!"

- Servicereview

I can always count on Woody to provide excellent customer service. You are lucky to have him on your team! He is a great contributor to your business.

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Recommend Dealer
Yes
Employees Worked With
Woody Garber
August 04, 2016

"SERVICE"

- Anthony

I am not happy with this dealers service department . I have two events now where they have demonstrated sloppy workmanship. I purchased a 2016 Jeep Renegade and when I picked it up after they did their new car prep all of the tires were at 49psi when the correct setting is 35psi. I did the adjustments myself and gave them the benefit of the doubt. I just had the first oil change and there was no improvement from my first impression . My Jeep was given back to me with the driver side front carpet and door jam full of mud and dirt from the mechanic who worked on it. I was given another customers paperwork on the multi point inspection and when I drove back and turned in the other customers paperwork the person at the service desk threw it in the trash and that speaks for itself . The fluids were not topped off the tire pressure was not at the correct setting again. This is a simple oil, lube and multi point inspection with a tire rotation and if they cannot handle this I shutter the thought of something major being dealt with . I did check the oil and it was changed their mechanic left me proof when he checked the level oil drops were on the engine compartment. They position their warranty in such a way where you need to go to them for the lifetime engine replacement guarantee.. As long as I follow the Chrysler schedule I can have it serviced anywhere and they have to honor the Chrysler warranty.. Their lifetime engine warranty that they throw in I will gladly pass on it because if the engine did go after the Chrysler warranty expires (5yr 60k) I would rather buy another SUV . I am taking my Renegade to my regular mechanic that I have used for the last (20) yrs and they will do the normal scheduled maintenance .. There is a Chevy, Ford, Kia and Subaru dealer within a short distance of my home I have two other Jeeps besides the Renegade and when they need to be traded in I will consider another product line. My Grand Cherokee is (12) yrs old and the Chevy Dealer near my home worked on it when the 4x4 system and the electrical system both were not working last year. They did their GM multi point inspection and topped off all the fluids in addition to fixing the issues. They took better care of my Jeep which is not even their vehicle then this dealer where I just spent $25K in March for the Renegade. I will remember all of this when it is time to purchase another new vehicle. The Chevy Equinox, Kia Sportage, Subaru Crosstrek may not go where my Grand Cherokee, Liberty or Renegade can but they will get the job done close enough to consider a change ........ Also if I have to go to them for warranty work and they fail to provide it I will not hesitate to go to the State Attorney Generals Office and file a complaint .

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Recommend Dealer
No
Employees Worked With
Woody Garber
April 22, 2016

"Above and Beyond the Call of Duty"

- heedrecallnotices

In early spring 2016 I had a recall related issue miles from my usual dealer, and as a result I had my car towed into this establishment. Since I was brought in right before close (and well after business hours of rental places) I was left in a difficult spot with respect to securing a ride home. Fortunately they have Chuck Whitby on the staff. He called up his wife, said he was going to be late for dinner, and drove me the hour+ trip back home to Allentown. I couldn't believe how lucky I was to have crossed paths with him. And if that's how he treats a stranger with no financial incentive ( there's no chance I was looking to buy), then I can only imagine how positive the experience must be if you are actually looking for a vehicle. Do yourself a favor when you go there and ask for Chuck; he'll do right by you.

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Recommend Dealer
Yes
Employees Worked With
Chuck Whitby
November 30, 2015

"Excellent customer service"

- sheriff

Employee Woody Garber was very calming and caring about the situation that was not the fault of this dealership. He had a very calming effect and took the initative to make the car rental arraignments. Because of him and the Anthony D'Ambrosio Dealership I will remain a Jeep customer.

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Recommend Dealer
Yes
Employees Worked With
Woody Garber
November 06, 2015

" Service Department goes above and beyond"

- elambert58

Anthony's Service Department has been taking care of my '96 Dodge Caravan (yes, a '96 with nearly 225,000 miles on it), for the past 12+ years. Our goal is to try and keep it running to at least 300,000 miles. Two weeks ago it was in to have the water pump replaced. Only a few days later it developed a heater hose leak. Unfortunately, after a nation-wide search for the parts, only one of the two hoses needed was available. After debating whether it was time to finally put the van to "rest," the guys in the service department were able to fabricate the hose needed. Woody Garber, the main service advisor we worked with, was very helpful in seeing the process through, as was Eric Miller. Kuddos to their service techs who were able to keep my vehicle "on the road."

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Recommend Dealer
Yes
Employees Worked With
Woody Garber, Justin Kehrer, Eric Miller
October 01, 2015

"Excellent service"

- thomasgarvin2

In the service department you will meet a man named woody, he is very friendly and helpful. I think woody should get a raise because he goes above and beyond. Everyone I talked to at the dealership was nice

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Yes
Employees Worked With
Woody Garber
September 01, 2015

"Service with a genuine smile and customer appreciation. "

- JeepPatriot

I bring my Jeep to Anthony's for regular service every 6 - 8 weeks (I do a lot of driving). I depend on Woody to make sure everything is done right and at the best possible price. Woody is a exemplary employee and a fantastic service writer that truly knows how to treat his customers well and represent his company with excellence.

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Recommend Dealer
Yes
Employees Worked With
Woody Garber
August 28, 2015

"Sales always great, Service down hill!"

- Barb

My husband and I have been customers for over 15 years having bought at least 7 new vehicles through Hal Brown during that time! We love Hal's customer service and feel he really works for his clients to find what they want and the best fit. Over the years we have referred many friends and family who have also purchased! All that being said, over the last several years it seems that the service department, and their version of customer service, has definitely gone down hill. Recently on two occasions, one myself and one with my aunt (who purchased) we felt as though we were being spoken to like we were moron's! Whether it be that Woody was just having a bad day or whatever the situation, it just seems that the longer you are a customer the less they put any effort into provide good customer service. I have seriously considered switching to a another dealer for service work. We drive more than 40 miles round trip for this dealer, and it no longer feels worth it! We are now looking to buy a car for our youngest son, and it is sad to say, I DO NOT intend to buy from them!!!

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Recommend Dealer
No
Employees Worked With
Woody Garber
Sep 01, 2015 -

Anthony D'Ambrosio Chrysler Dodge Jeep Ram responded

We sincerely apologize if you feel that we have dropped the ball with our customer service. Our Service Team strives to give everyone 100% and they try to achieve that goal daily. However, with vacations and other events through the summer, our Service Team at times has been short staffed but they continued to try to help our customers as best they could. Being overwhelmed and trying to make it all work sometimes works against you. We apologize and we will take steps to improve our service so that is does not happen again.

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