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Antioch Chrysler Dodge Jeep RAM
Antioch, IL
863 Reviews
Here at Antioch Chrysler Dodge Jeep Ram our motto is "Nobody sells vehicles for less" and we stand by that. We want to offer you a great quality vehicle at a competitive and affordable price. Located in Antioch, IL, just a short drive from Kenosha, Round Lake, Lake Villa and Waukegan, our dealership is here for all of your Chrysler, Dodge, Jeep and RAM needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 863 reviews
January 17, 2024
Steve was very helpful and professional. Highly recommend him and the service department for prompt, efficient care. Highly recommend him and the service department for prompt, efficient care. More
by anactacia1
Verified CustomerEmployees Worked With
January 17, 2024
Pleasant waiting area for waiting for service work to be completed and coffee provided and tv showed HGTV! completed and coffee provided and tv showed HGTV! More
by koukal2118
Employees Worked With
January 17, 2024
The dealership fixed my car fast and correct the first time they gave it back to me cleaner than one I brought it in time they gave it back to me cleaner than one I brought it in More
by Eric
Employees Worked With
January 17, 2024
Will never return. Went in to diagnose a check engine light. Waited and hour and a half and was told the timing was off and that I should replace the engine for $10,50 Went in to diagnose a check engine light. Waited and hour and a half and was told the timing was off and that I should replace the engine for $10,500. I declined needless to say. My truck stalled before I got out of the parking lot which has never happened. In addition, the steering wheel tilt let loose while driving (wheel dropped into my lap). I pulled over and called the service manager (SM) back. He was quite understanding and said come back and we'll see if the mechanic can undo what he did. 30 min later (SM) asked me to come talk to the mechanic. I thought they would show me the truck and what the issues were. Instead, (SM) brought me to his desk and introduced the mechanic. They were telling me they cannot do anything. The 2 of them started to debate what the mechanic had done. He said he didn't do anything. Frank got him to admit he had re-callibrated the crank and camshaft sensors and run a Phaser cleaning routine. I informed them both again that the engine now stalls while driving and is stuck in limp mode (or 4 cyl. mode)with minimal power. The mechanic was very irritated but more or less stomped away saying he would take another look at the truck. I told Frank that it was not helpful for me to have the 2 debate about the work done or not done in front of me and act like nothing could be done. I asked for help because whatever was done made the truck go from driving fine to undrivable (stalls and low power) . This is when (SM) did a 180 from good customer service, lost his cool and became angry. He told me they cannot help. I asked for a loaner to get home safely and he told me not unless I buy the $10,500 engine replacement. I found this ridiculous and told Frank as much. He suggested I tow the truck to a salvage yard, which I found rather offensive. I decided to escalate my concerns to management. I went to the cashier and asked for the manager and she kindly took me to the used car manager. He listened to the above story and said its a liability to the business to not provide a loaner and promised me a loaner and he would talk to (SM) and come back. Waited another 30 min. The 2 came back united to tell me it was all my fault for driving the car with a check engine light and that I had ruined the engine beyond repair. The used car manager told me that the dealer had no further obligation to me whatsoever and that I needed to remove my truck from the lot. I complained about shoddy mechanic work leaving me far worse off than when coming in AND paying $190 for that. The used car manager became engraged. He stepped within 6 inches of my face and said “you are pissing me off” in a most aggressive, confrontational and threatening way. This is unacceptable to say the least. There is no excuse for such a threat no matter what was said or how heated the discussion may have been perceived I am considering filing assault charges for the threat. I tried to contact the owner / gm to discuss but no response More
by hughesc4
January 17, 2024
I have had great experience with the staff on questions about my truck or anything on pricing . about my truck or anything on pricing . More
by alex.antu
January 17, 2024
They have been very good in responding to my issues in a timely manner. Have been very friendly and prompt to greet me when I arrive for service. Service has been completed in a timely manner. timely manner. Have been very friendly and prompt to greet me when I arrive for service. Service has been completed in a timely manner. More
by Jmahnich
December 16, 2023
Went right after the problem solved it kept me up on the problem very condsiderate problem very condsiderate More
by hustdarr
December 11, 2023
Very good The moment I pulled in, that knew why I came in. Service has been excellent at this time in. Service has been excellent at this time More
by misat17
December 09, 2023
Great service! Will definitely go back for all maintenance and service needs in the future! Will definitely go back for all maintenance and service needs in the future! More
by robz1967
