Antioch Chrysler Dodge Jeep RAM
Antioch, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Anthony is terrific to work with, thank you! Thanks for all of the information and friendly service. I look forward to working with Anthony on the purchase of my next vehicle, I appreciate makin Thanks for all of the information and friendly service. I look forward to working with Anthony on the purchase of my next vehicle, I appreciate making a well informed decision and Anthony's knowledge has been a great advantage to me in this process! More
Good place to waste time I started off going online looking for a Dodge Ram 1500 found one here at Antioch. Sent an email request to ask if the price of $29,900 was a cash buy I started off going online looking for a Dodge Ram 1500 found one here at Antioch. Sent an email request to ask if the price of $29,900 was a cash buyers price no rebates no jokes or scams or you need to be this or that college grad etc. I was assured by Gina in internet the price was cash buyers price and to come in. I drove an hour to this dealership. I get there and gentleman name Connor helped me. When I started talking with Connor he asked me what I was going to do with my car. I said I would trade it. He asked me how long have you had the car I said 6 months. His response was only 6 months? I said yes I buy and trade a car every 6 months and I've owned over 26 cars. His rude response was " boy that must have done wonders to your credit score". I thought to my self wow you got to be joking I'm here to buy a $29,900 truck and your going to insult me trying to say I have bad credit? I should have walked right than and there. I drove an hour and wanted to see the truck. Connor pulled it up and it had bent exhaust brand new truck. He said he would get it fixed. We started to work numbers I told Connor I wouldn't even pay the internet price. He said no problem I can understand, what if I just beat the heck out of the internet price can I sell you a truck ? I agreed sounded pretty gimmicky but ok. He comes back and say we can do 33,000+taxes and fees. I told him about the price Gina had given me. That's included rebates you can't get. At this time I'm annoyed and frustrated this is the situation I didn't want to go through. Connor and the new car manager came out and talked to me I told them I could buy the truck in Green Bay Wi for 29,900 which I did same exact truck they had for 33,000. The new car manager I think this was his first day on the job. He said to me don't worry about the selling price of the truck just the bottom line price with taxes and fees. Are you crazy? The selling price affects the bottom line price with taxes and fees. I seriously hope they give these guys some tranning and tell them how to work numbers to close the deal so they can spot it today. I won't ever waste my time here again. More
Great service !! Sales staff was knowledgeable, professional, and answered all my questions, I got a great deal on a new Jeep Grand Cherokee! I am extremely happy wit Sales staff was knowledgeable, professional, and answered all my questions, I got a great deal on a new Jeep Grand Cherokee! I am extremely happy with my purchase and would recommend this dealership to my friends and family. More
Very satisfied customer I had a great experience getting my 2008 jeep fixed here. They got me in the same day I called. The service guy Chris was very helpful. Excellent cust I had a great experience getting my 2008 jeep fixed here. They got me in the same day I called. The service guy Chris was very helpful. Excellent customer service !!!! More
Got a new Jeep Cherokee I found a new Jeep Cherokee on the dealer websight and bought it as listed we were very happy with all the people involved the salesman Kevin handled I found a new Jeep Cherokee on the dealer websight and bought it as listed we were very happy with all the people involved the salesman Kevin handled the deal he was very professional and courteous and expedited the paperwork. Great place to buy a jeep More
Outstanding service, Service department was outstanding. Johnny Andrade was the person I spoke with. He was kind, took care of my vehicle so fast it was awesome. Service department was outstanding. Johnny Andrade was the person I spoke with. He was kind, took care of my vehicle so fast it was awesome. More
absolutely great My experience was awesome DJ took care of me new I wanted to get out quickly and was the best, He got me in and took care of what was needed, and got My experience was awesome DJ took care of me new I wanted to get out quickly and was the best, He got me in and took care of what was needed, and got me out faster then he thought it would take. Glad I bought my 300 there and very happy going there for service. Thanks I appreciate it. More
Outstanding service Service department is slways top notch. Appointment times are kept and guys that check you in are always helpful and patient. Trchs keep car clean. Service department is slways top notch. Appointment times are kept and guys that check you in are always helpful and patient. Trchs keep car clean. More
2017 Wrangler unlimited Great customer service in sales and office staff.This is the second vehicle bought here and another for my son.Fair negotiating and did not hide anyth Great customer service in sales and office staff.This is the second vehicle bought here and another for my son.Fair negotiating and did not hide anything.I always feel like a get a good deal.Everyone leaves happy.I understand dealerships have to make money too.These people went out of their way to make sure I got the vehicle I wanted at a fair price. More
THE WORST!!!! DO NOT WASTE YOUR TIME HERE!!!!! I can't believe stealerships like this still exist! I spoke with Lee, the Internet sales manager, on a Thursda DO NOT WASTE YOUR TIME HERE!!!!! I can't believe stealerships like this still exist! I spoke with Lee, the Internet sales manager, on a Thursday regarding a new charger on their lot. I explained that I would be driving 5.5 hours to get to their dealership if the deal made sense. He confirmed that they would be able to give me a 13k trade in value for my vehicle. He also added as long as you're not wanting 18k for your trade in we can make it work. The next day I received a call to confirm my appointment for the following day from Lexi. After calling Lexi back it was clear she had no idea what she was doing! She told me everything would have to be discussed with Lee but would not let me speak with him. We left it that she would return my call with answers from Lee. Now at 6pm on Friday I called back and Lexi of course was not available. She returned my message at 6:40 without any answers to my questions from the phone call earlier in the day. She could not understand what a trade + a cash payment = the price of their car meant. (Pretty basic math) Now it's after 7pm on Friday, the night before I'm supposed to make a 5.5 hour trip to their dealership when Lee finally calls back. He explains that Lexi is not a sales person and she has been having trouble understanding the car business. He then confirmed that my trade would be worth 13k and to make the trip and I would not leave empty handed. So the next day I make the 5.5 hour trip to Antioch Dodge which was a huge mistake! I received a call halfway through my drive stating the vehicle I was coming to see would be all cleaned up and ready to go when I arrived. When I arrived I drove through several sales people smoking outside of the dealerships front doors. I then met Lee who handed me off to yet a different sales person from who he told me about on the phone just hours before! We then had to walk to the back of the lot to find the new 2016 charger that is unclean, scratched and has bird crap on the trunk lid! After the test drive my sales person asks me about my deal and I explained the previous conversations with Lee regarding the 13k for my trade. He comes back with a deal which values my trade at $9500! I then explained this is not what I was promised by a manager the day before! Now after at least six trips back and forth to a manager and holding my car keys so I can't leave they come up with $11,700 for my trade. Now the head sales manager enters the negotiations and explains that I don't know what I'm talking about and that his sales manager Lee has worked there for several years and would never had agreed to a trade value over the phone. So now at this point making me out to be the liar he starts to insult my trade saying it's not in good condition. I explained that for the miles and age that it was, and that their new vehicle was already scratched and dirty, which I offered to show him but he refused. He explained that they were close to my deal, yet they were still $1,300 away plus fees! At this point I was furious and as we yelled at each other he finally threw my keys at me across the table and I was allowed to leave! Keep in mind Lee the sales manager hid behind his desk the entire time! What a scam! Not to mention the scams I could hear from the sales desks next to the one I was at while I wasted my time here! So I drove 11 hours for nothing! DO NOT WASTE YOUR TIME HERE!!!!! More



